Optum logo
Optum

Optum, part of the UnitedHealth Group family of businesses, is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. At Optum, we support your well-being with an understanding team, extensive benefits and rewarding opportunities. By joining us, you’ll have the resources to drive system transformation while we help you take care of your future. We recognize the power of connection to drive change, improve efficiency and make a difference in health care. Join a team where your skills and ideas can make an impact and where collaboration is key to creating technology that produces healthier outcomes.

Sr. Director, Relationship Management - Optum Financial - Remote

DirectorDirectorFull TimeRemoteSeniorTeam 160,000Since 2011Company Site

Location

Minnesota

Posted

18 hours ago

Salary

$159.3K - $273.2K / year

Seniority

Senior

English

Job Description

Sr. Director, Relationship Management - Optum Financial - Remote

Optum

Requisition Number: 2367783 Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Optum Financial is seeking a Sr. Director, Relationship Management - Employer, who will report to the Employer COO, SVP of Strategy, Performance, and Customer Success within the Optum Financial Employer business. Optum Financial is a health FinTech company delivering end-to-end integrated payments and banking experiences for consumers, providers, and payers, embedded within the health care ecosystem. Optum Financial is part of UnitedHealth Group, a Fortune 5 company serving 145 million individuals globally. The Sr. Director, Relationship Management is responsible for owning a portfolio of strategically employed client relationships to drive retention, growth of existing business, and overall client satisfaction. This leader serves as the primary executive relationship owner for assigned clients, building trusted partnerships, aligning client needs to Optum Financial capabilities, and coordinating across a matrixed organization to deliver results. The successful candidate will bring solid executive presence, a growth mindset, and deep relationship management expertise to strengthen long-term partnerships, proactively address risks, and identify opportunities to expand value within existing accounts. This role partners closely with Growth, Product, Operations, Technology, and Marketing, but is specifically accountable for relationship management outcomes rather than overall organizational performance. You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities: - Own a portfolio of strategic employer client relationships with accountability for retention, growth within existing business, and overall client satisfaction - Serve as the senior relationship leader for assigned clients, developing executive-level partnerships and acting as a trusted advisor - Lead account strategy for existing clients, including renewal support, expansion opportunities, and proactive client planning in partnership with Growth and internal stakeholders - Monitor client health, satisfaction, and risk indicators, and coordinate cross-functional action plans to address issues and improve outcomes - Partner with Product, Operations, Technology, Marketing, and other internal teams to align priorities and ensure delivery against client commitments - Act as an escalation point for complex or high-impact client issues, ensuring timely resolution and clear executive communication - Support business reviews, client planning, and executive presentations that reinforce value realization and strengthen long-term partnerships - Lead and develop relationship management talent, establishing best practices for account planning, client engagement, and retention strategies You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - 5+ years of experience in relationship management, account management, client success, or a related client-facing leadership role - 5+years of experience with the CDH and/or HBA Business - 5+ years of experience managing strategic relationships with large or complex clients with accountability for retention, satisfaction and growth within an existing business - Ability to travel to Eden Prairie, MN or to client sites 25% of the time Preferred Qualifications: - Experience in Financial Services, FinTech, health care, or benefits administration experience - Experience leading and developing account or relationship management talent - Experience with understanding of policy, regulatory, and market considerations relevant to employer or benefits-related client relationships *All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $159,300 - $273,200 annually based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Related Categories

Related Job Pages

More Director Jobs

Role Description The Director of Partnerships owns BGS’s national expansion. This is a business development role: approximately 90% of your time is spent sourcing, cultivating, and closing new client relationships across school networks, charter management organizations, districts, and foundations. The remaining 10% will involve support of ongoing projects, leveraging your credibility as an effective school leader. We want to be a school leader’s first call when they are faced with a challenge; the first number they dial will be yours. You build and work a national pipeline, represent the firm at conferences and convenings as a credible practitioner voice, and develop the referral network that allows warm leads to find us as often as we find them. You own the full sales cycle — from first contact through proposal, negotiation, and close — and you build our momentum from the ground up. This is a start-up role, with uncapped upside, inside a mission-driven firm. The infrastructure, brand recognition, and systems of a large consultancy do not exist here yet; you will be the one who builds them. If that energizes you, read on. If it gives you pause, this is probably not the right fit. Responsibilities - Cultivate long-term relationships with school and system leaders, funders, and partner organizations. - Develop and execute BGS's brand awareness strategy in the field: identifying the conferences, publications, networks, and conversations where BGS should have a seat and representing our team. - Build and manage a national pipeline of prospective clients. - Build BGS’s referral and partnership network — including funders, adjacent organizations, peer firms, and education leadership programs — so that warm leads find us as often as we find them. - Track market intelligence: where funding is flowing, which networks are growing, and what problems school leaders are prioritizing. - Collaborate with the Partners on proposal and scoping conversations, and ultimately, hand off new engagements to the project team with relationship continuity. Beliefs & Behaviors - You believe in our Core Beliefs and in the theory of action behind the Blueprint. - You take ownership over the firm’s growth with a long-term horizon. You understand that the best client relationships take 12 to 18 months to close, and you invest accordingly. - You are a builder of great teams and networks. There is no playbook for this role yet (a feature, not a bug, as some might say). - You communicate with candor and credibility, and you are a connector. You invest in relationships because you believe the work matters beyond any single engagement. - You are deeply motivated by building a legacy, and joining a team that believes we can transform student outcomes through improving schools. Qualifications - At least 7 years of experience in education leadership, start-up growth, or a combination of both. - A track record in school leadership, system leadership, or school design, with outstanding results that distinguish you as a leader. - Presence in the field: conference speaking experience, published writing, or a professional reputation that opens doors in the rooms that matter. - An existing network in the PK–12 sector. You can identify prospective BGS clients and begin working relationships from day one. - Comfort with the full sales cycle — sourcing, cultivating, scoping, proposing, negotiating, and closing — in a start-up environment. In this role, you will work directly with the founding Partners to develop and deliver on an expansion strategy that will transform schools. - Preferred: Demonstrated success in a senior sales, business development, or growth role — in education services, consulting, or an adjacent field. We want to see pipeline you have built and deals you have closed. - A Bachelor’s degree or higher. Compensation - Base salary starting at $150,000, commensurate with experience. - Total compensation rises significantly based on portfolio growth, with uncapped upside tied directly to revenue generated. - As a fast-growing, mission-driven firm, we are committed to investing in our people. We offer flexible work, unlimited Paid Time Off, professional development opportunities, and wellness stipends that reflect our Core Belief in building systems and structures that enable educators to achieve their fullest potential.

United States
$150K / year
Full TimeRemoteTeam 1,001-5,000Since 1995H1B No Sponsor

• Lead team of PBM Strategic Relations Managers who provided oversight of the day-to-day management of our PBM partnerships. • Oversee the decision-making process for PBM initiatives through collaboration with RxBenefits and PBM executive leadership. • Advise on PBM Request for Proposal (RFP) development, including review, assessment, and executive readouts. • Hold PBMs accountable for resolving escalated service and operational issues. • Ensure organizational readiness to support PBM programs and services by collaborating with PBM partners and cross functional teams to review, understand, and vet programs while developing and communicating RxBenefits’ internal position. • Serve as the central conduit of PBM initiatives, ensuring timely and accurate communication across cross functional teams. • Demonstrate transformational leadership, motivating and engaging teams while influencing behaviors toward a shared strategic vision. • Facilitate ongoing communication with PBM leadership to maintain strong, strategic, and collaborative relationships. • Track and report on PBM trends, successes and challenges. • Support additional projects and responsibilities as needed.

United States
Full TimeRemoteTeam 11-50H1B No Sponsor

• The Associate Director of Custom Programs leads the strategy, growth, and delivery of CIEE's High School Custom Programs. • Drive ambitious year-over-year growth by expanding the breadth of programs with returning schools, winning new school partners, and designing richer, longer programs. • Manage two Custom Program Managers. • Personally hold 2-3 of CIEE's top strategic Custom accounts. • Work closely with the national sales team who owns school relationships.

United States
Freebird logo

Director

Freebird

We're taking the hassle out of headcare.

Director1 day ago
Full TimeRemoteTeam 11-50H1B No Sponsor

• Lead the Amazon Business. • Own the overall strategy, performance, and profitability of the Amazon channel. • Develop initiatives across pricing, merchandising, promotions, advertising, and product assortment to drive sustainable growth. • Partner closely with executive leadership on forecasting, business planning, and long-term strategy. • Proactively identify risks, opportunities, and recommendations to strengthen channel performance. • Drive Advertising Performance. • Lead Amazon advertising across Sponsored Products, Sponsored Brands, Sponsored Display, and other relevant advertising programs. • Optimize budgets, bidding strategies, keyword management, and campaign structure to maximize profitable growth. • Monitor key metrics including TACoS, ROAS, contribution margin, conversion rate, and overall business health. • Own Marketplace Operations. • Oversee the operational excellence of the Amazon business, including listing optimization and SEO, catalog management, A+ Content, Brand Registry, account health, inventory coordination, product launches, promotional planning and execution, and competitive monitoring. • Develop scalable processes, documentation, dashboards, and workflows that improve efficiency and reduce operational complexity. • Forecasting & Business Planning. • Build accurate sales forecasts that support inventory planning and financial decision-making. • Develop reporting that provides visibility into business performance, profitability, promotional impact, and marketplace trends. • Use data to proactively identify opportunities and recommend actionable improvements. • Leadership & Cross-Functional Collaboration. • Partner closely with Marketing, Finance, Operations, Product Development, and executive leadership. • Recruit, mentor, and develop marketplace talent as the business grows. • Build scalable ways of working that improve execution across the organization. • Innovation & Continuous Improvement. • Stay ahead of changes across the Amazon ecosystem and identify new opportunities to improve performance. • Evaluate new merchandising strategies, pricing initiatives, advertising capabilities, and operational improvements. • Champion disciplined experimentation backed by data and measurable business outcomes.

United States