Exolum

• Provide first-line technical support to employees across the business • Ensure effective, secure, and reliable use of IT systems and services • Support day-to-day service desk operations • Maintain IT equipment and software • Contribute to the ongoing development and improvement of technology environment • Manage, maintain, and support systems, software applications, and equipment • Manage the ordering, installation, replacement, setup, and build of end-user IT hardware • Act as the escalation point for the Exolum 1st Line Helpdesk • Ensure compliance with company policies, procedures, and legal requirements