• Own and execute end-to-end manual testing of new features, content updates, and integrations across the mobile app • Design, develop, and maintain automated UI test scripts using mobile automation tooling • Create detailed test plans, test cases, and acceptance criteria based on product specs • Perform cross-platform testing across iOS and Android to ensure consistent behavior and UX • Validate accessibility compliance against WCAG 2.2 AA standards on iOS and Android, including testing with native screen readers (VoiceOver, TalkBack) • Write and execute API tests against our serverless backend, including REST and GraphQL endpoints • Proactively identify, document, and track bugs and edge cases through to resolution • Collaborate with developers to understand how features are built and how best to test them • Maintain testing coverage for high-impact user journeys across all apps, including wellness flows, gamification mechanics (streaks, rewards, challenges), and eCommerce flows such as cart, checkout, and post-purchase • Own and improve regression test processes for every release cycle • Contribute to QA documentation, reporting, and test environment management

• Monitor recorded OPI/VRI interpretation sessions • Evaluate interpreter performance using QA standards • Provide coaching and performance feedback • Identify quality trends and recommend improvements • Ensure compliance with company and client standards • Prepare QA reports and documentation • Collaborate with Operations, HR, and Training teams

• Attend all squad ceremonies - sprint planning, daily standup, sprint review, retrospective. • Define acceptance criteria with the Product Owner before each sprint. • Write and maintain automated test suites for your squad's domain - unit, integration, E2E as appropriate. • Own the squad's Definition of Done quality gate. • Define and maintain QA standards for the function. • Onboard new QA engineers into the chapter. • Run the monthly QA Guild with the counterpart Chapter Lead from the other engineering function. • Own the automation framework selection and evolution. • Report to the Head of Engineering on QA chapter health.

• Develop and execute test cases based on functional requirements. • Document and record test results. • Identify, track, and validate software defects. • Collaborate with the development team to ensure product quality. • Participate in requirement analysis and elicitation meetings.