We are a BPO company specializing in language solutions, including: OPI, VRI, Translation and Localization services.
Quality Assurance Analyst
Location
United States
Posted
1 day ago
Salary
0
Seniority
Mid Level
Job Description
Quality Assurance Analyst
Kreato Global | BPO and Language Solutions
• Monitor recorded OPI/VRI interpretation sessions • Evaluate interpreter performance using QA standards • Provide coaching and performance feedback • Identify quality trends and recommend improvements • Ensure compliance with company and client standards • Prepare QA reports and documentation • Collaborate with Operations, HR, and Training teams
Job Requirements
- 2+ years of OPI/VRI interpretation experience
- Previous QA experience in a BPO or Language Services environment preferred
- Excellent English communication skills
- Strong attention to detail and analytical skills
- Experience providing coaching and feedback
Benefits
- Work from home (remote)
- Excellent work environment
- Opportunities for growth
Related Guides
Related Categories
Related Job Pages
More QA Engineer Jobs
QA Chapter Lead
Watu CreditDriving opportunity and growth through accessible, far-reaching and inclusive asset financing solutions.
• Attend all squad ceremonies - sprint planning, daily standup, sprint review, retrospective. • Define acceptance criteria with the Product Owner before each sprint. • Write and maintain automated test suites for your squad's domain - unit, integration, E2E as appropriate. • Own the squad's Definition of Done quality gate. • Define and maintain QA standards for the function. • Onboard new QA engineers into the chapter. • Run the monthly QA Guild with the counterpart Chapter Lead from the other engineering function. • Own the automation framework selection and evolution. • Report to the Head of Engineering on QA chapter health.
• Develop and execute test cases based on functional requirements. • Document and record test results. • Identify, track, and validate software defects. • Collaborate with the development team to ensure product quality. • Participate in requirement analysis and elicitation meetings.
Senior QA
Sioux digital 1:1Geramos resultados de negócio para nossos clientes, promovendo experiências digitais relevantes para as pessoas.
• Planejar e executar testes funcionais, regressivos, exploratórios, integrados e de aceitação; • Elaborar cenários e casos de teste com base nos requisitos de negócio e técnicos; • Desenvolver e manter scripts de automação de testes utilizando Selenium; • Validar integrações entre sistemas, APIs e aplicações web; • Identificar, registrar, acompanhar e validar a correção de defeitos; • Participar das cerimônias ágeis (Planning, Daily, Review e Retrospective); • Trabalhar em conjunto com desenvolvedores, Product Owners e demais stakeholders para garantir a qualidade das entregas; • Apoiar na definição e evolução da estratégia de testes e das melhores práticas de QA; • Executar testes de regressão antes das implantações em produção; • Produzir documentação técnica relacionada aos testes e manter evidências das validações realizadas; • Contribuir para a melhoria contínua dos processos e da cobertura de testes automatizados.
• Define and evolve the testing strategy (unit, integration and end-to-end) • Create and maintain automated tests (unit and E2E) • Ensure adequate test coverage and code quality • Write and validate acceptance criteria and test criteria • Perform exploratory manual testing when necessary • Document test scenarios with clear evidence (logs, screenshots, videos, reports) • Act to prevent bugs, not just detect them • Work with developers to improve the system's testability • Participate in code reviews with a focus on quality • Identify quality gaps and propose continuous improvements • Monitor CI/CD pipelines ensuring tests are executed




