Kreato Global | BPO and Language Solutions logo
Kreato Global | BPO and Language Solutions

We are a BPO company specializing in language solutions, including: OPI, VRI, Translation and Localization services.

Quality Assurance Analyst

QA EngineerQA EngineerFull TimeRemoteMid LevelTeam 201-500Since 2020H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

1 day ago

Salary

0

Seniority

Mid Level

Associate Degree2 yrs expEnglish

Job Description

Quality Assurance Analyst

Kreato Global | BPO and Language Solutions

• Monitor recorded OPI/VRI interpretation sessions • Evaluate interpreter performance using QA standards • Provide coaching and performance feedback • Identify quality trends and recommend improvements • Ensure compliance with company and client standards • Prepare QA reports and documentation • Collaborate with Operations, HR, and Training teams

Job Requirements

  • 2+ years of OPI/VRI interpretation experience
  • Previous QA experience in a BPO or Language Services environment preferred
  • Excellent English communication skills
  • Strong attention to detail and analytical skills
  • Experience providing coaching and feedback

Benefits

  • Work from home (remote)
  • Excellent work environment
  • Opportunities for growth

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