• Provide strategic leadership and operational oversight for a team of Pre-Award professionals within Notre Dame Research Administration and Compliance (NDRAC) • Lead the successful development, review, and submission of competitive grant and contract proposals while ensuring exceptional customer service • Serve as a trusted advisor to faculty and research administrators • Foster a collaborative, high-performing team dedicated to advancing the University's research mission • Manage team workloads and priorities, allocating resources to meet competing proposal deadlines while maintaining high-quality customer service • Perform quality review and quality assurance of proposal development activities to ensure accuracy, completeness, and compliance with sponsor guidelines and institutional policies • Build and maintain strong partnerships with faculty and stakeholders • Identify opportunities to improve proposal development processes, workflows, and operational efficiencies

• Lead CMMC assessments for Certified Third-Party Assessment Organizations (C3PAOs). • Manage assessment teams through planning, execution, documentation, and reporting phases. • Conduct interviews and evaluate evidence against CMMC requirements. • Document findings and collaborate with clients and team members throughout the assessments.

• Own and execute end-to-end post-sale order management for customer and vendor transactions from entry through fulfillment with minimal oversight • Support pre-sales activities by partnering with Sales to build accurate orders and provide guidance on order best practices prior to submission • Proactively review, structure, and validate internal sales orders in alignment with approved quotes and complex deal constructs • Partner closely with pre-sales, Account Executives, and Sales Operations to shape order strategy upstream and ensure clean order builds prior to submission • Generate, submit, and strategically manage purchase orders to vendors, optimizing for accuracy, timing, and business impact • Provide advanced monitoring of the order lifecycle, anticipating risks and driving timely, accurate delivery outcomes • Maintain comprehensive visibility into order status and independently resolve delays, discrepancies, or fulfillment risks • Provide Sales and Sales Operations with timely, accurate updates on order status, risks, and trends • Collaborate cross-functionally with accounting to ensure alignment across accounts receivable and accounts payable processes • Conduct detailed investigation and analysis of cost incurred and forecasting across all orders, not limited to assigned workload • Perform monthly inventory reviews in partnership with accounting to ensure accuracy and financial alignment • Analyze shipment, delivery, and contract variables to forecast invoicing timelines and identify potential revenue impacts • Lead complex RMA processes with customers and vendors, ensuring efficient resolution and strong customer experience • Partner strategically with warehouse and logistics teams to optimize shipment execution and manage aged inventory disposition • Serve as a primary point of contact and resource for other Order Managers, providing guidance on process and issue resolution • Maintain strong availability and responsiveness to support the broader Order Management team as needed • Provide an additional layer of oversight by auditing orders for accuracy and monitoring invoice timeliness to reinforce team accountability • Lead and facilitate training on designated business operations topics (e.g., RMA, forecasting, cost-incurred analysis) • Participate in recurring leadership and cross-functional meetings to provide operational insight and recommendations • Leverage deep business acumen to maximize Red River’s buying power • Identify, prioritize, and drive continuous improvement initiatives across supply chain and order management processes, including manager-directed process cleanup efforts • Take a proactive, process-focused approach by anticipating needs, solving problems, and staying closely aligned with business operations • Execute assigned order workload in full compliance with established processes and quality standards • Communicate professionally and effectively with both internal and external stakeholders • Maintain and continuously enhance documentation to ensure compliance with company policy, contractual obligations, and governmental regulations • Ensure adherence to ISO 9001, Supply Chain Manual, and Supply Chain Risk Management procedures while identifying areas for improvement • Perform other business duties as assigned

• Team Leadership: Supervise and lead a team of team members during the assigned shift. Provide guidance, coaching, and support to ensure team members meet their goals and objectives. • Quality Assurance: Ensure support and acknowledgment of quality standards aligned with our client and customer experience. Implement quality control procedures and address any quality issues promptly. • Performance Metrics: Monitor and track key performance metrics, such as agent tasks and responsibilities. Take corrective actions as needed to meet or exceed performance targets. • Training and Development: Train new associates and provide ongoing training to existing team members to enhance their skills and knowledge. Foster a culture of continuous improvements through weekly 1:1s and impromptu coaching sessions. • Communication: Maintain open and effective communication channels with team members, other shift leads, and management. Report any issues, escalations, or opportunities for improvement. • Problem Solving: Address operational challenges and resolve issues that may arise during the shift. Collaborate with other departments to find solutions to complex problems. • Helpdesk Management: Ensure the helpdesk is managed by checking agent availability and SLA tickets. • Ensuring you are available as the POC in the management queue to do escalations.