• Sell products and services for our pet client. • Work with a broad range of potential customers. • Learn closely with our dedicated leaders and leverage our training resources. • Earn with no cap on commission. • Work from home utilizing our communication tools and platforms.

Senior Product Specialist Location: Burlington United States Job Description: Senior Product Specialist (State Street Bank and Trust Company; Burlington, MA): The Senior Product Specialist delivers next generation infrastructure, using emerging technologies like AI and Blockchain. Specific duties include: Responding to requests for technical assistance via phone and email; Diagnosing software issues and recommending the appropriate solution; Providing follow-up and status update calls to clients; Analyzing problems, answering questions and providing training related to the software; Identifying and testing workarounds for bugs or deficiencies in the software; Identifying and implementing efficiencies and improvements to standard processes and procedures such as automation through scripting, programming, etc; Aligning risk and control processes into day-to-day responsibilities to supervise and mitigate risk and raising appropriately; Coordinating with engineering, product management, and 3rd party entities as needed to ensure the correct attention is brought to open customer issues; Following a standard set of procedures and methods when responding to customer requests or inquiries; Conducting research on questions and issues using available information resources and other product specialists; Keeping a detailed log of all customer interactions and preparing resolution reports for issues reported by the customer; and Utilizing and administering the help desk software. Hybrid remote telecommuting permitted pursuant to company policy. Minimum requirements: Bachelor's degree or its equivalent in Computer Science or related technical field; plus 5 years in any occupation/title providing experience in Financial Technology and application production support. Must have the following: Proven exposure to SQL and fundamental understanding of relational database theory and/or specific knowledge of Oracle/Microsoft SQL Server; Proven exposure to one or more structured programming languages; Demonstrated solid experience in system administration - system configuration management, resource sharing, operating system fundamentals; Proven ability to work in a mission-critical production support environment; Demonstrated understanding of Trade Life Cycle and System Development Life Cycle; Proven strong communication and interpersonal skills, written and oral, including confident interaction with senior stakeholders; Demonstrated strong analytical skills including process analysis as well as strong interest in the underlying detail of the analysis; Demonstrated history of solving complex technical problems with a keen eye for detail and strong analytical mindset; and Demonstrated experience of Oracle or SQL Database loads and queries/stored procedures performance tuning. (Unless otherwise indicated, State Street is seeking the stated ability in the skills listed above with no specific number of years or amount of experience required. All experience can be gained concurrently.) To apply to this position, you must click the "Apply" button on this page and complete the online application. An EOE. #LI-DNI Salary Range: $146,806 - $180,000 Annual The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ. Employees are eligible to participate in State Street's comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans. For a full overview, visit https://hrportal.ehr.com/statestreet/Home. About State Street Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success. We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you'll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future. As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law. Discover more information on jobs at StateStreet.com/careers Read our CEO Statement Job Application Disclosure: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

• Independently manage registration projects and ensure they are completed on time in accordance with internal processes and guidelines • Work closely with internal departments such as Product Development, Quality Management, Product Data Management, and Regulatory Affairs to compile all necessary information for regulatory approval processes • Maintain and update registration documentation and related databases, ensuring that documentation is complete • Provide support for cross-functional projects related to global product registration

• Successfully manage customer launches from kick-off to transition to Customer Success. • Establish and maintain productive, professional relationships with key customer personnel, Including management, executive and clinical staff. • Assist in understanding current customer workflow while establishing the best fit for eHealth products • Mitigate critical situations between the customer and eHealth. • Determine how to define, drive, and demonstrate the value (ROI) delivered. • Maintain consistent messaging with all corporate strategies. • Facilitate regular reviews with the customer during post-launch period, including in depth case and submission evaluations. • Maintain action registers of all customer needs. • Monitor all customer trends and acting accordingly during length of ownership. • Conduct ongoing customer trainings and optimizations. • Ability to simultaneously manage several projects. • Ability to complete tasks accurately and within strict time constraints. • Proactively assesses, clarifies, and validates customer needs on an ongoing basis becoming a customer advocate • Work in conjunction with the eHealth VP of Enterprise Sales, Customer Success managers, Director of Clinical Optimization, Operations Director, and Operations managers. • Maintain working knowledge of all necessary platforms (SalesForce, Box.com, Trello, etc)