Senior Product Specialist Location: Burlington United States Job Description: Senior Product Specialist (State Street Bank and Trust Company; Burlington, MA): The Senior Product Specialist delivers next generation infrastructure, using emerging technologies like AI and Blockchain. Specific duties include: Responding to requests for technical assistance via phone and email; Diagnosing software issues and recommending the appropriate solution; Providing follow-up and status update calls to clients; Analyzing problems, answering questions and providing training related to the software; Identifying and testing workarounds for bugs or deficiencies in the software; Identifying and implementing efficiencies and improvements to standard processes and procedures such as automation through scripting, programming, etc; Aligning risk and control processes into day-to-day responsibilities to supervise and mitigate risk and raising appropriately; Coordinating with engineering, product management, and 3rd party entities as needed to ensure the correct attention is brought to open customer issues; Following a standard set of procedures and methods when responding to customer requests or inquiries; Conducting research on questions and issues using available information resources and other product specialists; Keeping a detailed log of all customer interactions and preparing resolution reports for issues reported by the customer; and Utilizing and administering the help desk software. Hybrid remote telecommuting permitted pursuant to company policy. Minimum requirements: Bachelor's degree or its equivalent in Computer Science or related technical field; plus 5 years in any occupation/title providing experience in Financial Technology and application production support. Must have the following: Proven exposure to SQL and fundamental understanding of relational database theory and/or specific knowledge of Oracle/Microsoft SQL Server; Proven exposure to one or more structured programming languages; Demonstrated solid experience in system administration - system configuration management, resource sharing, operating system fundamentals; Proven ability to work in a mission-critical production support environment; Demonstrated understanding of Trade Life Cycle and System Development Life Cycle; Proven strong communication and interpersonal skills, written and oral, including confident interaction with senior stakeholders; Demonstrated strong analytical skills including process analysis as well as strong interest in the underlying detail of the analysis; Demonstrated history of solving complex technical problems with a keen eye for detail and strong analytical mindset; and Demonstrated experience of Oracle or SQL Database loads and queries/stored procedures performance tuning. (Unless otherwise indicated, State Street is seeking the stated ability in the skills listed above with no specific number of years or amount of experience required. All experience can be gained concurrently.) To apply to this position, you must click the "Apply" button on this page and complete the online application. An EOE. #LI-DNI Salary Range: $146,806 - $180,000 Annual The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ. Employees are eligible to participate in State Street's comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans. For a full overview, visit https://hrportal.ehr.com/statestreet/Home. About State Street Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success. We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you'll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future. As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law. Discover more information on jobs at StateStreet.com/careers Read our CEO Statement Job Application Disclosure: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

• Independently manage registration projects and ensure they are completed on time in accordance with internal processes and guidelines • Work closely with internal departments such as Product Development, Quality Management, Product Data Management, and Regulatory Affairs to compile all necessary information for regulatory approval processes • Maintain and update registration documentation and related databases, ensuring that documentation is complete • Provide support for cross-functional projects related to global product registration

• Successfully manage customer launches from kick-off to transition to Customer Success. • Establish and maintain productive, professional relationships with key customer personnel, Including management, executive and clinical staff. • Assist in understanding current customer workflow while establishing the best fit for eHealth products • Mitigate critical situations between the customer and eHealth. • Determine how to define, drive, and demonstrate the value (ROI) delivered. • Maintain consistent messaging with all corporate strategies. • Facilitate regular reviews with the customer during post-launch period, including in depth case and submission evaluations. • Maintain action registers of all customer needs. • Monitor all customer trends and acting accordingly during length of ownership. • Conduct ongoing customer trainings and optimizations. • Ability to simultaneously manage several projects. • Ability to complete tasks accurately and within strict time constraints. • Proactively assesses, clarifies, and validates customer needs on an ongoing basis becoming a customer advocate • Work in conjunction with the eHealth VP of Enterprise Sales, Customer Success managers, Director of Clinical Optimization, Operations Director, and Operations managers. • Maintain working knowledge of all necessary platforms (SalesForce, Box.com, Trello, etc)

Role Description As our ASO Specialist and owner of App Store Optimization across Fortis's portfolio for a 6-month contract term, you'll drive how our games show up across the App Store and Google Play, influencing everything from first impression to install. This is a hands-on role with meaningful ownership from day one. - Own ASO execution across the Fortis portfolio for the contract term, including keyword strategy and metadata optimization. - Build and run custom store experiences using Custom Product Pages (CPPs) and Custom Store Listings (CSLs). - Run A/B tests on store assets — icons, screenshots, video, copy — and translate results into next steps. - Improve conversion rate across multiple titles simultaneously through structured experimentation. - Integrate AI-driven workflows into ASO execution for keyword optimization, competitive analysis, and experimentation. - Partner with UA, Creative, and Product Marketing to align store strategy with acquisition and positioning. - Connect ASO decisions to broader growth strategy — not treat store performance as a standalone metric. - Contribute from week one — minimal ramp-up expected given the contract term. Qualifications - Cross-platform ASO fluency across App Store and Google Play is essential. - Hands-on experience managing ASO for mobile apps or games, including CPPs and CSLs — non-negotiable. - Proven track record in managing ASO across multiple products simultaneously. - Specific, measurable conversion rate improvement examples — not just "ran tests." - Fluency running experiments from hypothesis to execution to analysis, not playbook-dependent. - Active AI fluency in day-to-day ASO workflows — repeatable use of AI tools for keyword clustering, competitive analysis, or A/B test reporting, not occasional use. - Analytical and creative hybrid — reads performance data and translates it into creative direction. - Background in mobile gaming or large-scale app ecosystems; CET (timezone) overlap strongly preferred for day-to-day collaboration. Benefits - We strongly believe we are changing how games studios operate and at the core of what we do is making great games that create a connected community. - We're not just about making Games Where You Belong. We're also about building communities where our people belong. - Fortis is a thriving environment that celebrates diversity, embraces inclusivity, and fosters growth. - Build and grow with a seasoned team of accomplished talent who have left an impactful mark in their disciplines, both in and out of gaming. Company Description Fortis Games aspires to make great games that bring people together while redefining how game companies work. We believe in building a sense of belonging through our games, their communities, and how we operate and treat each other.