• Own the full post-offer experience — build trust, set expectations, and make sure every Hireframer knows what success looks like before day one • Drive 30/60/90 plans with real milestones and honest conversations at each gate • Handle attendance, paid time off, overtime, and operational requests; partner with Account Managers to turn around performance issues • Understand where each Hireframer wants to go and actively help them get there — not just what they need to do today • Connect people to upskilling resources, track progress, and be the reason they're better six months from now • Lead coaching and improvement conversations • Conduct performance evaluations and contribute directly to annual bonus recommendations

• Recruit, hire and train positive, enthusiastic employees. • Develop, manage and assign tasks for site cleanliness and stocking. • Schedule employees within Company guidelines to maximize customer service. • Promote excellent service and resolve customer complaints. • Prepare performance appraisals for all employees. • Evaluate and develop specific action plans for the site.

Seasonal Licensed Healthcare Training Supervisor Location/Division Austin, Texas, Remote Job Requisition04C4C Work From HomeYes Job Description: Your potential has a place here with TTEC's award-winning employment experience. As a Seasonal Licensed Healthcare Training Supervisor working remotely in the United States, you'll be a part of bringing humanity to business. #experienceTTEC What You'll Do Do you have a passion for helping others and giving them peace of mind? In this role, you'll work to resolve the customer's issues before escalating to the next level. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. You'll report to the Training Manager. In this role, you'll impact your team and learners through managing the training programs. During a Typical Day, You'll - Achieve training completion goals - Manage day-to-day operations, processes, and reporting - Improve the key success metrics associated with training goals - Deliver excellent employee experiences - Develop, coach, support, and evaluate the team to help them reach for amazing - Ensure your team has the tools, systems, and support needed to perform trainings What You Bring to the Role - Have an active Resident State Insurance License or the ability to successfully complete the college of insurance program and obtain a license - Experience in training and/or adult learning programs - Nurturing an inclusive learning environment - Encouraging and engaging coaching skills - Data analysis and reporting skills - Customer and employee focused mindset - Working knowledge of database applications such as MS Office (Excel, Outlook, PowerPoint), Oracle, Kronos, Tandberg or ability to learn technology quickly - Call center experience What You Can Expect - Supportive of your career and professional development - An inclusive culture and community minded organization where giving back is encouraged - A global team of curious lifelong learners guided by our company values - Ask us about our paid time off (PTO) and wellness and healthcare benefits - And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Compensation and Benefits - The anticipated starting salary range for individuals expressing interest in this position is $22-$25/hr. - Depending on location, you may be asked to be onsite and/or travel to a location for a predetermined time. Visit https://www.ttecjobs.com/en/us-employee-benefits for more information About TTEC TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day-and it starts with the talent behind the experience. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Role Description The BHI Coordinator Trainer is a full-time, permanent role within Psych Health Associates’ Behavioral Health Integration program. This position serves a dual function: - Managing the operational infrastructure that keeps the BHI team running consistently and accurately. - Ensuring that all new clinical staff are properly onboarded, trained, and supported through their initial ramp period. The Trainer is the internal subject matter expert for: - Aarista - BHI documentation standards - NP coordination workflows - Consent compliance This role requires strong organizational skills, deep familiarity with CMS BHI billing requirements, proficiency with Aarista and digital tools, and the ability to work independently within a remote, distributed clinical team. Strong written and verbal communication and strict adherence to PHA’s policies, workflows, and documentation standards are essential. Qualifications - Licensed Practical Nurse (LPN) or equivalent clinical or administrative experience in healthcare, behavioral health, care management, or a related patient-facing role. - Strong working knowledge of CMS Behavioral Health Integration (BHI) billing requirements, CPT 99484, and 90791 intake documentation standards. - Demonstrated proficiency with Aarista or a comparable behavioral health EHR and digital documentation workflows. - Experience with NP/PMHNP attestation workflows and note management processes. - Exceptional organizational skills with the ability to manage multiple concurrent workflows and high attention to detail. - Strong written and verbal communication; professional proficiency with Microsoft Teams, Excel, and scheduling tools. - Ability to work independently in a remote-first environment with a distributed clinical team. Requirements - Prior experience in a training, onboarding, or team lead capacity within a behavioral health or healthcare operations environment. - Experience in post-acute, skilled nursing, assisted living, or other long-term care settings. - Familiarity with PHA-specific workflows, SNF network structure, and the BHCM/BHC team model. - Proficiency with Excel-based trackers and operational reporting tools. Benefits - Regular remote work from a dedicated, distraction-minimized home office or equivalent workspace. - Ability to sit for extended periods while working at a computer. - Occasional lifting up to 20 pounds (e.g., equipment, materials). - Frequent use of laptop, smartphone, EHR, and digital communication tools (e.g., Microsoft Teams) for documentation, coordination, and team management. - Occasional travel to facilities or internal meetings may be required.