Seasonal Licensed Healthcare Training Supervisor Location/Division Austin, Texas, Remote Job Requisition04C4C Work From HomeYes Job Description: Your potential has a place here with TTEC's award-winning employment experience. As a Seasonal Licensed Healthcare Training Supervisor working remotely in the United States, you'll be a part of bringing humanity to business. #experienceTTEC What You'll Do Do you have a passion for helping others and giving them peace of mind? In this role, you'll work to resolve the customer's issues before escalating to the next level. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. You'll report to the Training Manager. In this role, you'll impact your team and learners through managing the training programs. During a Typical Day, You'll - Achieve training completion goals - Manage day-to-day operations, processes, and reporting - Improve the key success metrics associated with training goals - Deliver excellent employee experiences - Develop, coach, support, and evaluate the team to help them reach for amazing - Ensure your team has the tools, systems, and support needed to perform trainings What You Bring to the Role - Have an active Resident State Insurance License or the ability to successfully complete the college of insurance program and obtain a license - Experience in training and/or adult learning programs - Nurturing an inclusive learning environment - Encouraging and engaging coaching skills - Data analysis and reporting skills - Customer and employee focused mindset - Working knowledge of database applications such as MS Office (Excel, Outlook, PowerPoint), Oracle, Kronos, Tandberg or ability to learn technology quickly - Call center experience What You Can Expect - Supportive of your career and professional development - An inclusive culture and community minded organization where giving back is encouraged - A global team of curious lifelong learners guided by our company values - Ask us about our paid time off (PTO) and wellness and healthcare benefits - And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Compensation and Benefits - The anticipated starting salary range for individuals expressing interest in this position is $22-$25/hr. - Depending on location, you may be asked to be onsite and/or travel to a location for a predetermined time. Visit https://www.ttecjobs.com/en/us-employee-benefits for more information About TTEC TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day-and it starts with the talent behind the experience. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Role Description The BHI Coordinator Trainer is a full-time, permanent role within Psych Health Associates’ Behavioral Health Integration program. This position serves a dual function: - Managing the operational infrastructure that keeps the BHI team running consistently and accurately. - Ensuring that all new clinical staff are properly onboarded, trained, and supported through their initial ramp period. The Trainer is the internal subject matter expert for: - Aarista - BHI documentation standards - NP coordination workflows - Consent compliance This role requires strong organizational skills, deep familiarity with CMS BHI billing requirements, proficiency with Aarista and digital tools, and the ability to work independently within a remote, distributed clinical team. Strong written and verbal communication and strict adherence to PHA’s policies, workflows, and documentation standards are essential. Qualifications - Licensed Practical Nurse (LPN) or equivalent clinical or administrative experience in healthcare, behavioral health, care management, or a related patient-facing role. - Strong working knowledge of CMS Behavioral Health Integration (BHI) billing requirements, CPT 99484, and 90791 intake documentation standards. - Demonstrated proficiency with Aarista or a comparable behavioral health EHR and digital documentation workflows. - Experience with NP/PMHNP attestation workflows and note management processes. - Exceptional organizational skills with the ability to manage multiple concurrent workflows and high attention to detail. - Strong written and verbal communication; professional proficiency with Microsoft Teams, Excel, and scheduling tools. - Ability to work independently in a remote-first environment with a distributed clinical team. Requirements - Prior experience in a training, onboarding, or team lead capacity within a behavioral health or healthcare operations environment. - Experience in post-acute, skilled nursing, assisted living, or other long-term care settings. - Familiarity with PHA-specific workflows, SNF network structure, and the BHCM/BHC team model. - Proficiency with Excel-based trackers and operational reporting tools. Benefits - Regular remote work from a dedicated, distraction-minimized home office or equivalent workspace. - Ability to sit for extended periods while working at a computer. - Occasional lifting up to 20 pounds (e.g., equipment, materials). - Frequent use of laptop, smartphone, EHR, and digital communication tools (e.g., Microsoft Teams) for documentation, coordination, and team management. - Occasional travel to facilities or internal meetings may be required.

Role Description Under the direction of the Sr. Director, Organizational Health, the Principal of Organizational Health & Performance strengthens organizational capacity and develops network leadership across an assigned region of affiliates. Serving as thought partner, coach, resource activator, and connector, this position is essential to building healthy, high-performing organizations. The overarching goal is to cultivate strong leadership and sustainable organizational practices that drive long-term impact for schools and students, while enhancing connectivity and alignment between the national office and the network. Primary Duties & Responsibilities - Develop Network Leaders and Strengthen Organizational Capacity - Provide strategic coaching and thought partnership to local affiliate leadership, focusing on executive development, organizational transitions, crisis/emergency support, and sustainable practices. - Conduct regular organizational health and/or leadership assessments and check-ins to identify growth opportunities and network needs. - Deliver customized training and capacity-building support to enhance organizational health, sustainability, and long-term impact. - Serve as the point of contact for an assigned region, providing technical support and consultations, fostering strong connections and alignment to national priorities and resources, and building connections across the network and the national office. - Create and implement strategies that support leaders in actualizing CIS Principles In Action. - Executive Leadership Development - Assess, design, plan, and oversee executive leadership opportunities. - Coordinate and facilitate the Executive Leadership Development Program. - Plan, curate, deliver, and oversee a cross-functional team responsible for Leadership Town Hall. - Create peer learning opportunities that build leadership capabilities across the network. - Drive Network Activation Strategy - Foster a sense of connection to the national office by enhancing alignment with national priorities. - Facilitate specialized networking groups and communities of practice to encourage collaboration and knowledge sharing. - Promote network connections that strengthen collective impact and innovation. - Provide cross-functional support with network initiatives, such as accreditation/reaccreditations, end-of-year reporting, policy activation, pass-through funding support, etc. - Activate resources and strategic partnerships that support affiliate capacity. - Monitor engagement and identify opportunities to deepen network connectivity. - Other Duties as Assigned - Contribute to continuous improvement of systems and processes to better serve affiliates and strengthen the network. - Participate in organization-wide initiatives and special projects. Qualifications - Bachelor's degree in Business Administration, Nonprofit Management, Communications, or a related field required; Master's degree preferred. - Minimum of 8 years of progressive experience in organizational development, network management, or nonprofit leadership and management. - Proven success implementing strategies that enhance organizational performance. - Experience coaching senior leaders and affiliate board members to achieve organizational goals. - Experience working in a federated or affiliate-based network environment preferred. - Experience scaling, growing, and sustaining programs focused on integrated student support services and/or federal school improvement initiatives. - Comprehensive knowledge of nonprofit operations, including governance, fundraising and sustainability, human resources, finance, marketing and communications, and evaluation. - Strategic thinking with the ability to align organizational priorities with long-term outcomes. - Knowledge of organizational development practices, including continuous improvement, change management, organizational health, and capacity-building frameworks. - Strong project management skills, including leading cross-functional initiatives and managing multiple priorities. - Relationship-building and coaching skills, with the ability to cultivate trust-based partnerships across diverse stakeholders. - Excellent written and verbal communication skills, including facilitation, consultation, and stakeholder engagement. - Data-informed decision-making skills, including analyzing and applying data to support organizational learning and improvement. - Emotional intelligence, including self-awareness, empathy, and the ability to navigate complex organizational and network dynamics. - Strong problem-solving skills with the ability to adapt in a fast-paced environment. - Demonstrated commitment to equity, belonging, and culturally responsive practices. - Strong organizational, time management, collaboration, and adaptability skills in a dynamic virtual work environment. Requirements - Travel up to 25% (approximately 65 days during the fiscal year) is required, including travel in the domestic United States with overnight stay(s). Benefits - Work that makes a difference—the opportunity to contribute to an important mission! - Competitive and comprehensive compensation and benefits package, including: - Five weeks of Paid Time Off - Generous 403b Retirement Savings Plan contribution - 11 Paid Holidays - 90% of employee health care premiums paid by the organization - Summer Work Schedule and Paid Winter Break - Employer-paid short-term and long-term income replacement programs, and much, much more!

Role Description A new hire's first days at Abnormal shape how fast they ramp and how long they stay. We run that experience globally through Becoming Abnormal and a growing set of onboarding and manager-enablement programs. As our Learning Experience Facilitator, you will lead live sessions that people remember, build and refine the content behind them using adult-learning principles, and own the coordination and measurement around each program. You will work AI-native, using AI tools to design and personalize learning faster than traditional cycles allow. Abnormal's goal is to be the #1 place in the world for AI transformation. You will be eager to learn, question, and experiment with cutting-edge AI tooling, and you will bring that same curiosity and experimentation to every new hire and manager you teach. - Facilitate live onboarding and enablement sessions across regions — virtual and in person — owning the room from open to close. - Design and author session content grounded in adult-learning science (the AGES model: Attention, Generation, Emotion, Spacing). - Coordinate programs across regions and stakeholders: scheduling, cohort logistics, and moving pieces across time zones. - Measure learning impact, run feedback loops, and translate what you learn into concrete program improvements. - Extend facilitation beyond onboarding into manager enablement and other People programs as the team scales. - Operate AI-native: use AI tools to draft, personalize, and refresh content — and model that mindset for the people you teach. Qualifications - 4+ years facilitating live learning for adult professionals, virtual and in person, with demonstrated skill reading a room and creating psychological safety so people engage. - End-to-end program ownership: you've taken programs from idea through objectives, design, delivery, and iteration, grounded in adult-learning principles. - Creativity, original ideas, and a clear point of view on how programs should be built and improved. - Strong cross-functional collaboration and coordination across multiple stakeholders and time zones. - Excellent verbal and written communication; clear and accessible to any audience, from day-one hires to senior leaders. - Comfort adopting AI tools in daily work and an eagerness to build with them. Requirements - Onboarding-program experience at a high-growth technology company. - Experience facilitating manager or leadership enablement programs. - Familiarity with Workday Learning, another LMS, or SCORM authoring tools. - A learning-science or instructional-design background (e.g., the AGES model); multi-region experience in a security or software context. Benefits - Actual compensation will be determined based on several non-discriminatory factors including skills, experience, qualifications, and geographic location. - In addition to base salary, this role may be eligible for bonus or incentive compensation, equity, and a comprehensive benefits package. - Base salary range: $114,800 — $135,000 USD. Company Description Abnormal AI uses AI-assisted tools to help our recruiting team prepare for candidate interviews. These tools analyze resume content and role requirements to suggest interview questions and identify areas for the interviewer to explore. They do not make hiring decisions or screen candidates automatically. Every decision about a candidacy is made by a person. Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law.