• Define and own the quality engineering strategy and roadmap across our products. • Stay hands-on: personally write automated tests, build framework components, and review code alongside the team (roughly half your time). • Select the test automation tooling and framework, and set the standards squads build on. • Integrate automated testing into our CI/CD pipelines and partner with DevOps on stable, repeatable deployments. • Define quality gates: what blocks a merge and what blocks a release, aligned with engineering leadership and risk. • Drive a risk-based approach to testing so effort goes where it protects clients most. • Push tests down the stack (API before UI), drive down the flaky-test rate, and enable squads so the practice doesn't depend on any one person. • Hire, coach, and grow a team of automation engineers, and raise testing discipline across product squads. • Own quality metrics and a dashboard that leadership trusts, providing objective signals for go/no-go release decisions. • Evaluate and adopt AI-assisted testing tools (test generation, self-healing tests, defect triage, agentic testing) through a practical, hybrid model, while keeping a human-in-the-loop standard so AI-generated tests and code are reviewed, not trusted blindly.

Role Description We are seeking a dedicated Quality Performance Lead to lead auditing, training, and continuous improvement initiatives for our General Liability and Auto Claims Captives Experience team on a national level. This role will ensure quality file handling, regulatory compliance, and technical accuracy, particularly on high-severity and complex exposures claims. The ideal candidate will have a deep claims expertise, a passion for training and development, and a strong commitment to excellence. This role is 100% remote. How you'll make an impact: - Dedicated to offering exclusive customer care services to meet needs of client base, specializing in general liability, and carrier claims. - Focus is to engineer customized client audits, monitor performance metrics, provide technical training, and assist branches in meeting client expectations, along with development of processes and procedures to ensure compliance with client, broker, and carrier expectations. - Accountabilities include oversight of resources and direct reports, development of trend analysis, producing/delivering training, and conducting both internal and external audits. - Additional duties may include preparation of executive reports, monthly oversight reports, and review and development of processes of branch handling to improve claim outcomes. Qualifications - Required: Bachelor's degree; 7 years relevant claims handling experience in addition to proficiency in MS Office applications, and related claims and business software. - Preferred: Previous auditing experience in addition to extensive claims background and strong process management skills. Requirements - Strong leadership skills and project management skills. - Ability to professionally interact with all levels of claims management. - Solid analytical abilities. - Must have professional communication and presentation skills. Benefits - Medical/dental/vision plans, which start from day one! - Life and accident insurance. - 401(K) and Roth options. - Tax-advantaged accounts (HSA, FSA). - Educational expense reimbursement. - Paid parental leave. - Digital mental health services (Talkspace). - Flexible work hours (availability varies by office and job function). - Training programs. - Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing. - Charitable matching gift program. - And more...

• Organize testing suites, create test plans, and submit moderately difficult test cases to validate the accuracy of complex benefit configuration setups. • Serve as a key liaison with senior members of the Benefit Operations team, actively communicating to resolve configuration discrepancies, clarify plan designs, and report actionable insights back to the testing team. • Provide support, guidance, and peer review for junior team members to ensure testing accuracy, helping them understand SmithRx claims adjudication systems and upstream/downstream processes. • Handle Advanced Logic Validation such as Clinical/Prior Authorization and Financial Accumulators. Ensuring patient out-of-pocket maximums and cost-shares remain accurate. • Document detailed defect reports for issues uncovered during testing and assist in the development of process improvements focusing on efficiency and accuracy.

Temp Quality Assurance Specialist Location: Remote, United States Employment Type: Temporary, Full-time Work Arrangement: 100% Remote (Work From Home) Salary: USD $20.00–$22.00 per hour Job Description: Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Temporary Quality Assurance Specialist working remotely in the United States, you'll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! What You'll Be Doing Do you have a passion to help boost performance? Do you love pinpointing areas for improvement? You'll evaluate and analyze customer interactions to improve customer experience and satisfaction scores. Your active listening skills will help make sure proper information is being given to customers while you analyze spreadsheets to pinpoint any patterns to help guide performance training. This includes making sure employees are giving proper verbal statements, client requirements and policies are being met, and finding similarities between associate scripts. You'll report to the Quality Assurance Manager. You'll contribute to the success of the customer experience as well as the overall success of the team. During a Typical Day, You'll - Assists the Quality/Training Manager and Assistant Manager in auditing Key Performance Indicators (KPIs) for TTEC Operations, like outgoing correspondence and external survey results. - Review and evaluate operational procedures, including Customer Service interactions from all communication channels, service requests, refund processing, Transponder fulfillment, outgoing correspondence, and future quality review implementations. - Coordinates the logistics and conducts related audits, including sample selection, documentation, and reporting of results. - Facilitate periodic calibration sessions with the Customer Service department and all other areas of operations to ensure consistency in the evaluation process. - Assist the Quality/Training Manager and Assistant Manager with administrative functions, including developing Standard Operating Procedures (SOPs), Quality Standard Definition Document (QSDD), Quality Forms, and coordinating quality recognition programs. - Assist with the data and analysis of quality reports in conformance with agreed-upon formats, including developing reports when necessary. - Performs special projects as required, such as assisting with the development, research, and delivery of new training or other necessary duties. - Flexibility to perform job duties on-site, off-site, or remote, as business needs dictate What You Bring to the Role - High school diploma or equivalent - 6 months or more of customer service and call center experience - Understanding, interpreting, and manipulating data for reporting What You Can Expect - Supportive of your career and professional development - An inclusive culture and community minded organization where giving back is encouraged - A global team of curious lifelong learners guided by our company values - The anticipated range is $20-$22 hourly. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. #LI -Remote