Providing a high quality and low cost insurance product to the non-standard automobile insurance market since 1989
Personal Injury Claims Clerk
Location
Florida
Posted
3 days ago
Salary
0
Seniority
Senior
Job Description
Personal Injury Claims Clerk
United Automobile Insurance Company
• Create and send claims-related letters or tasks abiding by strict timelines according to state-specific compliance requirements. • Maintain all data-related fields up to date in the claims system. • Maintain and manage data fields on additional vendors’ systems. • Adhere to statutory regulations, HIPAA compliance, account protocols, and department policy and procedures. • Respond to claim inquiries on behalf of the adjusters. • Perform administrative tasks to support daily business operations. • Maintain an organized filing system and database of documents within the claims system. • Gather all necessary documents to respond to Subpoenas for records. • Request claims checks in the system on behalf of the claims adjuster. • Monitor and work the SBQ (System Backlog Queue) to support timely progression of PIP claims and prevent processing delays. • Review, route, and update documents and tasks within Perceptive, maintaining proper indexing and claim file documentation. • Generate, review, and distribute PEER Reports to support claim audits, compliance tracking, and operational reporting. • Process and respond to PEER Requests, ensuring required documentation and information are provided within established timeframes. • Handle the PIP Add-On Queue, accurately adding coverage, benefits, or related updates to existing PIP claims. • Coordinate and schedule Examinations Under Oath (EUO), including communication with claimants, attorneys, and internal stakeholders. • Respond to PIP-related inquiries from internal teams, providers, and external parties, escalating issues as appropriate. • Maintain compliance with Florida PIP statutes and internal claims handling guidelines. • Assist with any other administrative duties as required.
Job Requirements
- High School Diploma required.
- Prior administrative experience preferred.
- Strong attention to detail and accuracy in document handling and data entry.
- Excellent communication skills, both written and verbal.
- Proficiency in using office software and database systems.
- Ability to multitask and prioritize work effectively in a fast-paced environment.
- Fluency in Spanish preferred.
Benefits
- 401(k) Retirement Savings Plan with employer match.
- Comprehensive Medical, Prescription Drug, Vision, and Dental Insurance
- Paid Time Off, Holidays, and Leave programs.
- Flexible spending accounts
- Basic Life Insurance and Voluntary Life/ADD
- Short Term and Long-Term Disability
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