• Handle phone calls and e-mails from KMAP providers related to provider enrollment topics • Manage multiple tasks and be able to function with strict timelines with minimal supervision • Adhere to strict time frames for processing applications and monitoring outstanding tasks • Responsible for recognizing issues reported by callers that need to be escalated and completing the escalation process • Follow up with providers on outstanding issues within contractual guidelines • Provide excellent customer service with professional verbal and written abilities while meeting documented quality standards

• Support our clinical telephonic nurse team by connecting calls • Adhere to quality and production standards while complying with all applicable company, state, and federal safety and environmental programs and procedures • Follow up on the individual workload and take appropriate action when agreed targets are not met • Work within a fast-paced environment • Take initiative for problem solving with the ability to multitask effectively • Maintain a co-operative and friendly working environment • Take ownership of difficult tasks • Respond via the most efficient channel (e.g., phone, e-mail, letter, etc.) • Demonstrate exemplary customer service skills • Effectively manage time to complete job responsibilities and tasks • Prioritize work by knowing the most effective and efficient processes to accomplish tasks, focusing on continuous improvement

• Provides knowledgeable written responses to Federal Student Loan inquiries in a courteous and professional manner. • Assists with answering inbound calls regarding FSA Loan Servicing during high call volume. • Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice. • Provides administrative support to project and operations management. • Performs repetitive clerical steps and clerical duties requiring general knowledge. • Inputs customer and account data by inputting text based and numerical information. • Reviews data for deficiencies and errors, corrects any incompatibility, and checks output for accuracy. • Outreach to various sources via oral and written communication to make appropriate determinations. • Completes and passes call center customer service training.

• Track and request all authorizations for private insurance • Make modifications to improve the authorization process and relationships with provider under the supervision of the Billing Manager • Disseminate accurate information regarding authorizations to staff • Minimize denied authorizations • Schedule authorizations upon receipt • Enter staff schedules for private pay clients weekly • Verify insurance eligibility of clients on a monthly basis • Report unauthorized visits monthly • Adhere to work schedule and maintain good punctuality and attendance record • Adhere to dress code • Perform any other related duties and responsibilities deemed necessary by Supervisor.