Loftware logo
Loftware

The largest software company in the world specializing in Enterprise Labeling and Artwork Management solutions.

Senior Service Solutions Analyst

Business AnalystBusiness AnalystFull TimeRemoteSeniorTeam 501-1,000Since 1986H1B No SponsorCompany SiteLinkedIn

Location

New Hampshire

Posted

1 day ago

Salary

0

Seniority

Senior

Bachelor Degree5 yrs expEnglishPMP

Job Description

Senior Service Solutions Analyst

Loftware

• Partner with Sales, Solution Consultants, and Professional Services Delivery to scope, shape, and position services offerings. • Translate customer requirements into clear solution approaches, effort estimates, and high-quality Statements of Work (SOWs). • Lead discovery with prospects/customers to understand business objectives, current-state processes, constraints, and success criteria. • Develop effort estimates and resource models in partnership with Delivery Managers and Technical Consultants. • Draft and refine Statements of Work (SOWs) and supporting proposal content to ensure clarity, completeness, and alignment with commercial and delivery standards. • Partner with Account Executives and Solution Consultants on services strategy, proposal positioning, and customer presentations. • Maintain services pipeline hygiene by updating scoping artifacts, assumptions, and approvals in a timely manner. • Coordinate Sales-to-Delivery handoffs so project teams receive complete scope context and supporting documentation. • Communicate complex technical and delivery concepts in a clear, customer-friendly manner, tailoring detail level to the audience.

Job Requirements

  • 5+ years of experience in professional services solutioning, solution consulting, delivery management, business analysis, or a related customer-facing role in enterprise software/SaaS.
  • Demonstrated experience scoping and documenting services engagements, including Statements of Work (SOWs) development, assumptions/dependencies, and change control.
  • Ability to estimate effort and translate requirements into phased delivery plans; familiarity with implementation methodologies (Agile, Waterfall, or hybrid).
  • Strong analytical and problem-solving skills, with the ability to synthesize inputs from technical and business stakeholders into clear recommendations.
  • Excellent written and verbal communication skills, including the ability to present services solutions and influence decisions with senior stakeholders.
  • Comfort working cross-functionally with Sales, Solution Consultants, Delivery, Product, and Engineering; able to manage multiple priorities in a deadline-driven environment.
  • Bachelor’s degree in Business, Information Systems, Engineering, Supply Chain, or related field (or equivalent experience).
  • Professional certifications (e.g., PMP, ITIL, Agile) are a plus.

Benefits

  • Comprehensive training to all employees
  • Emphasis on employee development
  • Inclusion, diversity, and belonging are paramount to our success

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