• Drive and deliver on the Alimentiv Site Network (ASN) Strategy. • Manage the identification, outreach, recruitment and onboarding of high quality, high performing sites into the North America ASN. • Develop strong relationships with high priority sites & partners through virtual or face-to-face meetings and conference attendance (travel required). • Build a deep understanding of the challenges of clinical research for sites in GI and how these challenges impact recruitment and research operations. • Maintain and deliver accurate, real-time analytics on our ASN sites. • Drive site recruitment in new and existing therapeutic areas and geographies. • Build solutions to establish and grow a pipeline of high potential sites that are starting in, or naïve to, clinical research. • Develop a holistic site engagement and support model.

• Drive the project management, process optimization and growth of the ASN globally through identification, outreach, collaboration with and onboarding of clinical sites with a focus on enhancing clinical trial delivery. • Develop and drive Key Performance Indicators around the success of ASN. • Find innovative solutions to existing and emergent challenges of patient recruitment and facilitate enhanced service delivery to sites within the ASN. • Manage the identification, outreach, recruitment and onboarding of high quality, high performing sites. • Build strong relationships with high priority sites & partners through virtual or face-to-face meetings and conference attendance. • Maintain and deliver accurate, real-time analytics on ASN sites. • Develop processes and workflows to support a scalable and growing ASN platform.

• Overseeing client projects from engagement planning to implementation and beyond • Develop and manage an engagement plan for implementation • Coordinating client and tax service line team schedules to ensure the proper resources are available for the appropriate projects • Understand and establish priorities • Identify resource requirements and assign staffing consultants to projects • Monitor performance of project tasks • Identifying, tracking, and managing action items, issues, and risks, and serving as liaison between the client team and our internal service team to resolve all in a timely manner • Preparing and sending weekly status reports • Collaborating with peers to ensure our team is exceeding clients’ expectations • Delivering projects on time and within the budget

• Monitors the pipeline and metrics for a district or a region to ensure timely loan turnarounds and closures. • Coach and review the work of Loan Processors to ensure compliance with Company, secondary market investor, and government agency standards. • Update internal procedures and train processing staff on existing, new and changed federal and state regulations. • Ensure overall quality and integrity of loan files while maintaining quality customer service. • Monitor overall pipeline and metrics for team, and ensure workloads are adjusted as needed. • Provide training, guidance and coaching to Processors to address and clarify issues related to procedures and requirements, products, systems, required documents and industry changes. • Train processors on pipeline management, processing skills, and internal and external customer service standards. • Coordinate and manage daily workflow requirements and facilitates communications between processing and the Funding and Underwriting Departments. • Perform spot checks of loans submitted to processing to ensure completeness, accuracy and timeliness from Sales. • Review loan applications and documentation to ensure accuracy, completeness and compliance with Company standards, federal and agency regulations, standards, and guidelines, as well as any applicable state-specific and or local regulations, ordinances, etc. • Ensure Processors achieve productivity objectives and customer service levels. • Conduct new and ongoing training for Processors. • Ensure compliance and take action required to address audit findings. • Escalate issues as needed and follows up to ensure timely resolution. • Identify and escalate potential fraud issues. • Stay current with federal, state regulations, policies and industry trends. • Host regular meetings for processing staff.