• Educate patients and families on disease and medication • Provide education on reimbursement and insurance protocols • Coordinate communication among key stakeholders • Advise on access and affordability programs • Conduct Connect Calls to discuss open cases • Maintain ongoing contact with patients and families

• Educate patients and or their families on their disease and Catalyst’s FDA approved medication for their disease • Provide education to patients and or their families on reimbursement and insurance protocols that affect their ability to access therapy • Coordinate communication among key stakeholders to ensure patients have the clinical support required to transition successfully to therapy • Advise patients and their families about access and affordability programs that may be available to them • Work cross functionally with other commercial personnel to resolve access issues for patients • Provide expertise to HCPs on health plan policies and procedures, including guidelines and timelines for Prior Approvals (when appropriate) and Appeals • Work cross functionally with Care Coordinators and Reimbursement Specialists at Catalyst Pathways to address any outstanding issues the patient and or family might have and escalate issues when appropriate • Conduct Connect Calls to discuss open cases (de-identified) in Catalyst Pathways with sales and market access to address any issues that are actionable and delegate as appropriate • Respect and Protect the PHI that is available to the PAL in their work with patients • Attend regional and national meetings and come prepared to contribute and participate • Document appropriately and accurately all interactions with patients and other stakeholders in the Patient Portal • Become an expert on recognizing and reporting AE and product complaints, along with documenting those interactions • Maintain ongoing contact with patients and their families to address unmet needs and offer compliant solutions so that patients may adhere to therapy when appropriate • Understand and participate in Patient Services Programs developed by agency partners • Ability to regularly work extended hours including attendance at business events on evenings and weekends

• Be the Healthcare Professional contact point on all Early Access Programs guiding them to complete a patient request in an efficient and timely manner • Deliver against Patient Access specific KPIs • Support Physicians throughout the request process, ensuring all questions are responded to as per KPI’s • Ensure all ordering physicians and delivery sites are verified prior to placing a request • Manage challenging communication in a calm and solution focused manner • Analyse customers’ requests to understand common issues and needs • Advise customers on the regulatory landscape in their market, with support from the Patient Access Managers and Bionical regulatory team • Ensure quality, regulatory requirements and country-specific requirements are met prior to sending requests for shipment • Promote patient centricity throughout all programs

• Obtains, confirms, and enters demographic, financial, and clinical information necessary for financial clearance of scheduled patient accounts • Orients, trains, evaluates, and monitors registration staff, using positive reinforcement and recognition • Ensures that staff members adhere to all established policies and procedures • Assists with planning, organizing, and scheduling to accommodate daily expected volumes • Communicates any patient flow issues to appropriate managing staff • Verifies patient demographic and insurance information, and edits information, as necessary • Explains consent for treatment, financial liability, and HIPPA to patients • Initiates performance management processes to address on‐going performance issues • Makes every effort to collect outstanding patient account balances, runs end of day reports, ensures accurate accounting of collected funds, and deposits funds • Identifies and recommends process changes that will improve overall performance and efficiency of the registration process • Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures • Monitors staff compliance with key business initiatives and inspires team to achieve established Key Performance Indicators including but not limited to patient satisfaction, co‐pay, and previous balance collections, registration processing time, and denials • Maintains harmonious and collaborative working relationship with all healthcare team members • Adheres to University and unit‐level policies and procedures and safeguards University assets.