• Be the Healthcare Professional contact point on all Early Access Programs guiding them to complete a patient request in an efficient and timely manner • Deliver against Patient Access specific KPIs • Support Physicians throughout the request process, ensuring all questions are responded to as per KPI’s • Ensure all ordering physicians and delivery sites are verified prior to placing a request • Manage challenging communication in a calm and solution focused manner • Analyse customers’ requests to understand common issues and needs • Advise customers on the regulatory landscape in their market, with support from the Patient Access Managers and Bionical regulatory team • Ensure quality, regulatory requirements and country-specific requirements are met prior to sending requests for shipment • Promote patient centricity throughout all programs

• Obtains, confirms, and enters demographic, financial, and clinical information necessary for financial clearance of scheduled patient accounts • Orients, trains, evaluates, and monitors registration staff, using positive reinforcement and recognition • Ensures that staff members adhere to all established policies and procedures • Assists with planning, organizing, and scheduling to accommodate daily expected volumes • Communicates any patient flow issues to appropriate managing staff • Verifies patient demographic and insurance information, and edits information, as necessary • Explains consent for treatment, financial liability, and HIPPA to patients • Initiates performance management processes to address on‐going performance issues • Makes every effort to collect outstanding patient account balances, runs end of day reports, ensures accurate accounting of collected funds, and deposits funds • Identifies and recommends process changes that will improve overall performance and efficiency of the registration process • Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures • Monitors staff compliance with key business initiatives and inspires team to achieve established Key Performance Indicators including but not limited to patient satisfaction, co‐pay, and previous balance collections, registration processing time, and denials • Maintains harmonious and collaborative working relationship with all healthcare team members • Adheres to University and unit‐level policies and procedures and safeguards University assets.

• Provide clinical disease state education and product education to patients and their families • Work closely with patients, families, physicians and other office staff to prevent and address barriers to access • Help ensure optimal understanding for Catalyst’s medicines • Support advocacy for patients and provide educational resources and opportunities for patients • Interact with HUB partners at Catalyst Pathways to ensure seamless communication with patients and their families • Educate patients and/or their families on reimbursement and insurance protocols • Coordinate communication among key stakeholders to ensure patients have clinical support required to transition successfully to therapy • Advise patients and their families about access and affordability programs • Work cross-functionally with other commercial personnel to resolve access issues for patients • Provide expertise to HCPs on health plan policies and procedures • Conduct Connect Calls to discuss open cases in Catalyst Pathways • Maintain ongoing contact with patients and their families to address unmet needs and offer compliant solutions

• Ensures patient assistance programs are being effectively utilized and ensures all eligible patients are enrolled in assistance programs. • Supports patient assistance needs for multiple ministry locations, sometimes remotely, and serves as a resource to assist with drug/device recovery, lab out of pocket costs, copay cards and private independent foundation enrollments for the organization. • Completes analysis of patient accounts for enrollment in available medication, device or lab test. • Collaborates with patient financial services for follow-up/meetings with patients to obtain signatures or other required documentation to ensure that patients have completed all necessary steps in the assistance process. • Reviews registration reports for each entity across the system to identify/determine patients that may be eligible for financial assistance. • Conducts monthly audits on enrollments to ensure accurate and complete order submissions; address situations where interventions are needed. • Works with charity programs to obtain payment on behalf of patients, which includes following up on payment status, resolving denials, and expediting requests. • Assists and cross trains other team members and provides coordination of best programs for patients. • Creates and maintains a positive and cohesive work environment with coworkers and management. • Ensures compliance and HIPAA guidelines are maintained for every patient. • Performs other duties as assigned.