• Administer Windows servers and workstations (installation, updates, troubleshooting, Windows Server features). • Administer Linux servers (deployment, patching, package management, service monitoring, performance tuning). • Administer Truenas (CORE and SCALE) file servers (management, service and performance) • Install, configure, and maintain PostgreSQL databases: backups, replication, performance tuning, schema migrations, and troubleshooting. • Manage Active Directory: user/group lifecycle, OU structure, Group Policy Object (GPO) design, application and troubleshooting, AD health monitoring. • Configure and maintain Remote Desktop Services (RDS) / Terminal Services: session host farms, licensing, profiles, RD Gateway, and security. • Provide first- and second-line helpdesk support for server- and workstation-related incidents; escalate to vendors or senior engineers as needed. • Implement and maintain monitoring, logging, and alerting (metrics, log aggregation, capacity planning) to support 24/7 operations. • Perform regular backups and validate disaster recovery and business continuity procedures for systems and databases. • Harden systems and enforce security best practices: patch management, access controls, vulnerability remediation, auditing, and endpoint protection. • Automate routine tasks and deployments using scripting (Bash, PowerShell, Python) and configuration management tools. • Maintain accurate documentation: knowledgebase, on-call procedures, topology diagrams, change logs, and incident post-mortems. • Participate in an on-call rotation and perform out-of-hours maintenance or incident response as required.

Role Description - Administer and support cloud-native infrastructure powering Telecommunication systems, with a strong focus on AWS-hosted services, including AWS Connect, EC2, and S3. - Perform day-to-day system administration tasks within AWS GovCloud, including provisioning, configuring, monitoring, and patching Linux-based virtual machines. - Manage telephony workloads and services within AWS Connect, ensuring high availability, security, and performance for mission-critical communication. - Monitor cloud system performance using CloudWatch, CloudTrail, and Splunk, diagnosing and resolving infrastructure issues to maintain 24/7 uptime. - Implement and maintain system hardening, encryption, IAM roles, network policies (VPC, security groups), and multi-factor authentication to comply with security standards. - Utilize Infrastructure as Code (IaC) tools such as AWS CloudFormation, Ansible, or Terraform to automate infrastructure provisioning and configuration. - Support secure data backup/recovery processes for cloud environments, aligning with federal continuity and audit requirements. - Contribute to CI/CD pipelines and DevSecOps practices in collaboration with cloud developers. - Participate in SAFe Agile ceremonies, including planning, stand-ups, retrospectives, and system demos. - Serve in an on-call rotation, ensuring rapid response to service-impacting incidents in telecommunication systems. Qualifications - Active Top Secret Clearance - Deep understanding of AWS Connect operations, call flow configuration, contact lens integration, and AWS Lex/Lambda integration. - In lieu of AWS Connect, experience with any Contact Center as a Service (CCaaS) platform such as Azure Contact Center, Genesys Cloud CX/3CX, Twilio, NICE CXone, Five9, Talkdesk, Cisco Webex Contact Center/Webex CC, Aircall, GoToConnect/GTC, RingCentral, Vonage Contact Center. - Experience implementing and managing AWS Identity and Access Management (IAM), CloudWatch, S3, EC2, and CloudFormation. Relevant Azure or any secure GovCloud environment can be substituted for AWS experience. - Familiarity with networking concepts in cloud environments including VPC, routing tables, security groups, and load balancing. - Experience working in an Agile organization (Scrum, Kanban, Jira, Confluence, or preferably SAFe.) Requirements - 3+ years of AWS, Azure, or Google cloud infrastructure experience, preferably within GovCloud or similar secure environments. - 7+ years of experience administering Linux systems. - Hands-on experience automating cloud infrastructure using Ansible, Terraform, CloudFormation, or similar. - Knowledge of cloud security best practices, including NIST 800-53 and FedRAMP-aligned controls. - A background in telecom/VoIP (Avaya, Cisco, Vonage etc) is helpful but not required. Benefits - Competitive benefits package including health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time, and holidays. Company Description TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well-planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

Role Description The Systems Administrator will maintain, configure, and secure the organization’s Windows and Linux server/workstation infrastructure, with primary responsibilities in: - Active Directory (including Group Policy) - PostgreSQL administration - Remote Desktop Services - Helpdesk assistance Systems operate 24/7; the role requires flexibility for out-of-hours work and participation in an on-call rotation. What You Get To Do… - Administer Windows servers and workstations (installation, updates, troubleshooting, Windows Server features). - Administer Linux servers (deployment, patching, package management, service monitoring, performance tuning). - Administer Truenas (CORE and SCALE) file servers (management, service and performance). - Install, configure, and maintain PostgreSQL databases: backups, replication, performance tuning, schema migrations, and troubleshooting. - Manage Active Directory: user/group lifecycle, OU structure, Group Policy Object (GPO) design, application and troubleshooting, AD health monitoring. - Configure and maintain Remote Desktop Services (RDS) / Terminal Services: session host farms, licensing, profiles, RD Gateway, and security. - Provide first- and second-line helpdesk support for server- and workstation-related incidents; escalate to vendors or senior engineers as needed. - Implement and maintain monitoring, logging, and alerting (metrics, log aggregation, capacity planning) to support 24/7 operations. - Perform regular backups and validate disaster recovery and business continuity procedures for systems and databases. - Harden systems and enforce security best practices: patch management, access controls, vulnerability remediation, auditing, and endpoint protection. - Automate routine tasks and deployments using scripting (Bash, PowerShell, Python) and configuration management tools. - Maintain accurate documentation: knowledgebase, on-call procedures, topology diagrams, change logs, and incident post-mortems. - Participate in an on-call rotation and perform out-of-hours maintenance or incident response as required. Qualifications - Bachelor’s degree in Computer Science, Information Technology, applicable performance experience and appropriate industry certifications are also acceptable. - 3+ years of systems administration experience supporting both Linux and Windows environments. - Strong Linux administration experience (e.g., Ubuntu, RedHat, and other distros). - Solid Windows Server administration experience, including Active Directory and Group Policy. - Experience administering Remote Desktop Services or equivalent VDI/session-host technologies. - Practical PostgreSQL administration experience: backups, replication, tuning, maintenance, and troubleshooting. - Experience providing helpdesk or end-user support and triaging incidents. - Proficiency with scripting (Bash, PowerShell, Python) and familiarity with automation/configuration management tools. - Knowledge of networking fundamentals (TCP/IP, DNS, DHCP, routing, firewalls). - An understanding of security controls, IAM concepts, and best practices. - Strong communication, documentation, and customer-service skills. Benefits - Competitive salary with an annual bonus. - Employer-paid health, dental, life, and disability insurance. - 401(k) plan with a generous employer match. - Employee Stock Ownership Plan (ESOP). - Flexible spending accounts. Company Description Econ One offers a competitive salary with an annual bonus and excellent benefits. We are an Equal Opportunity Employer and value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.

• Install, configure, and manage Epic Hyperspace, Epic-specific print services, Interconnect, and related client system components. • Monitor and maintain system performance, availability, and security of Epic applications. • Support Citrix, VMware, or other virtual delivery platforms used to provide Epic access. • Troubleshoot and resolve issues related to Epic client applications, end user access, and environment stability. • Collaborate with technical teams, application analysts, and vendors to support upgrades, patches, and new releases. • Create and maintain system documentation, standard operating procedures, and configuration records. • Manage and maintain Epic print services, including deployment and troubleshooting of printers within Epic. • Participate in disaster recovery planning and testing. • Provide on-call support as needed for production issues. • Ensure compliance with organizational policies, industry standards, and security requirements.