Title: Underwriting Strategy & Process Manager Location: Los Angeles United States Job Description: 35027 We are Farmers – where ambition meets opportunity. At Farmers, we’re not just known for unforgettable jingle – we’re a team with a passion for purpose and making a real difference in people’s lives. We deliver peace of mind when it matters most. Our results-driven, high-performance culture thrives on creativity, accountability and bold solutions. Here, growth isn’t just a goal – it’s a way of life for both the organization and every individual on our team. We tackle challenges head-on, learn from every experience and measure our impact on the customers who trust us. Join an award-winning, equal opportunity employer, where you’ll find more than a job – you’ll find a supportive community. Enjoy competitive benefits, take part in meaningful volunteer projects, and help shape the future alongside talented colleagues across all backgrounds. At Farmers, helping others is at the heart of what we do. Workplace: Hybrid ( #LI-Hybrid ), Remote ( #LI-Remote ) Farmers believes in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office. Applicants beyond fifty (50) miles may still be considered. Job Summary Leads underwriting strategy, operational excellence, business process design, and technology enablement initiatives across Commercial Property, Casualty, Auto, and Workers Compensation lines of business. Partners with Underwriting, Product, Technology, Analytics, Operations, and Go-To-Market teams to develop underwriting capabilities, implement strategic initiatives, govern underwriting rules and decision-support tools, and drive profitable growth through process improvement, modernization, and data-driven solutions. Essential Job Functions · Serves as the underwriting business lead for strategic initiatives, product launches, system conversions, automation initiatives, workflow enhancements, and platform modernization efforts. · Establishes and maintains governance processes for underwriting eligibility, appetite, referral, and automation rules; evaluates proposed rule changes for operational, customer, and profitability impacts. · Acts as a liaison between Home Office Underwriting, Commercial Underwriting Centers, IT, Product Platform Development, Product Development, State Pricing, and Forms teams. · Evaluates corporate policies, guidelines, processes, and procedures related to Commercial Underwriting operations and recommends and directs modifications and enhancements. · Develops and maintains underwriting resources, decision-support tools, operational documentation, and knowledge repositories that improve consistency, efficiency, and underwriting effectiveness. · Develops and oversees commercial underwriting tools and guidelines for production teams, post validation teams, QA, and loss control. · Develops, oversees, and leverages reporting, analytics, dashboards, and operational metrics to identify trends, measure initiative success, and support underwriting decision-making. · Evaluates, implements, and governs internal and external data sources used in underwriting, risk selection, validation, and straight-through processing initiatives. · Serves as a technical underwriting consultant to Home Office and Commercial Center leadership, providing guidance on risk selection, underwriting practices, operational challenges, and strategic initiatives. · Performs and directs special projects, industry research and development, and training enhancements; develops, implements, and monitors third-party validation programs. · Provides support for training and management of the risk selection process and recommends corrective action. · Facilitates knowledge-sharing initiatives and promotes continuous learning related to underwriting trends, emerging risks, industry developments, and critical thinking in underwriting decision-making. Education Requirements · High school diploma or equivalent required. · Bachelor’s degree preferred, preferably in a business-related field of study. · Completion of or actively pursuing CPCU or other relevant insurance designation preferred. Experience Requirements · Seven years of Commercial Underwriting experience in property/casualty, auto, and/or Workers Compensation lines of business, preferably including supervisory/management experience · Two years Management experience as a Commercial Center Underwriting Manager preferred. Special Skill Requirement · Knowledge of Microsoft PowerBI, PowerApps, and PowerAutomate, and familiarity with GenAI usage preferred. · Technical expertise in commercial risk selection and pricing. · Analytical thinking skills to make timely, appropriate decisions and recommendations after reviewing all relevant information. · Ability to read and interpret policy contract language. · Broad-based working knowledge of relevant insurance laws and statutes; the contract issue process, computer systems, competitor’s products and marketing practices. · Knowledge of management information and business systems (Word, Excel, PowerPoint, Access). · Excellent verbal, written and interpersonal skills, with demonstrated presentation skills. Physical Actions Required job duties are essentially sedentary work consisting of occasional walking, standing and lifting and/or carrying 10 lbs. maximum, and seeing. Physical Environment Required job duties are normally performed in a climate controlled office environment. Benefits - Farmers offers a competitive salary commensurate with experience, qualifications and location. o CA Only: $102,450 - $174,240 o CO Only: $96,075 - $150,260 o HI/IL/MN/VT Only: $96,075 - $160,710 o MA Only: $96,075 - $160,710 - o MD Only: $96,075 - $160,710 o DC/NJ/NY/OH Only: $96,075 - $174,240 o Albany County, NY/Cleveland, OH: $102,450 - $150,260 o WA Only: $96,075 - $182,625 - Bonus Opportunity (based on Company and Individual Performance) - 401(k) - Medical - Dental - Vision - Health Savings and Flexible Spending Accounts - Life Insurance - Paid Time Off - Paid Parental Leave - Tuition Assistance Job Location(s): R_US - United States Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly. Farmers will consider for employment all qualified applicants, including those with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law. Pursuant to 18 U.S.C. Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veteran's status, or any other basis protected by applicable discrimination laws.

Role Description The Associate Director, IVR Strategy & Customer Automation, is responsible for leading the strategy, governance, and evolution of IVR and AI-driven customer interaction capabilities across the contact center experience. This leader will drive the modernization of customer self-service and automation capabilities across voice and related service channels. This role requires a strategic and forward-thinking leader with proven experience delivering conversational AI, intelligent automation, and customer experience transformation. The Associate Director will partner with operations, product, IT, digital, analytics, and vendor teams to identify opportunities, define priorities, implement solutions, and improve business and customer outcomes. The ideal candidate combines strong strategic vision with operational discipline and execution excellence. They will bring a clear understanding of emerging AI capabilities, customer journey design, and contact center operations, along with the leadership skills needed to drive measurable results. This position can be filled remotely anywhere within the country. What You’ll Do - Strategy & Roadmap - Develop and lead the strategy and roadmap for conversational AI, intelligent self-service, and customer automation capabilities. - Identify opportunities to improve customer interactions through AI-enabled experiences, intelligent routing, workflow automation, and enhanced self-service. - Align automation initiatives with business priorities, customer needs, operational goals, and enterprise technology strategy. - Solution Design & Implementation - Lead cross-functional efforts to design, develop, test, implement, and optimize conversational AI and customer automation solutions. - Translate business requirements and customer pain points into effective self-service experiences and automation strategies. - Oversee customer journey design elements such as conversation flows, intent handling, routing logic, escalation paths, and handoff to live agents. - Ensure strong implementation practices, including planning, testing, change management, deployment, and post-launch support. - Business Partnership & Customer Experience - Partner with contact center operations, IT, product, digital, customer experience, and analytics teams to support business priorities and improve service outcomes. - Use customer feedback, journey insights, operational performance data, and service trends to identify and prioritize improvement opportunities. - Ensure customer automation solutions are intuitive, effective, compliant, and aligned with broader customer experience goals. - Innovation & Emerging Technology - Stay current on market trends, emerging technologies, and best practices related to conversational AI, agentic AI, intelligent automation, and customer engagement platforms. - Evaluate new capabilities, tools, and partners that can enhance the customer experience and support business objectives. - Foster a culture of innovation, experimentation, and continuous improvement across customer automation initiatives. - Vendor & Platform Management - Manage relationships with vendors and partners supporting conversational AI, contact center automation, and related platforms. - Ensure vendors meet performance expectations related to service delivery, innovation, support, and platform reliability. - Coordinate platform enhancements, issue resolution, releases, and ongoing optimization efforts with internal and external stakeholders. - Establish clear governance, communication, and escalation processes across vendors and business partners. - Operational Excellence, Risk & Governance - Monitor performance of automation capabilities, including containment, routing effectiveness, experience quality, escalation patterns, and platform stability. - Establish governance processes and operational standards to support sustainable delivery and continuous improvement. - Ensure solutions comply with applicable privacy, security, regulatory, and customer data requirements. - Promote disciplined controls for performance monitoring, change management, and risk mitigation. - Leadership & Collaboration - Serve as a senior leader and subject matter expert for conversational AI strategy and customer automation. - Lead cross-functional collaboration across business, operations, technology, product, and vendor teams. - Communicate strategy, priorities, progress, and performance clearly to leadership and stakeholders. - Build alignment and momentum for automation initiatives across the organization. Qualifications - Bachelor’s degree in Business, Technology, Operations, Computer Science, Communications, or a related field. - 8–10+ years of progressive leadership experience in contact center technology, customer experience, conversational AI, intelligent automation, or related areas. - Proven experience leading strategy and execution for conversational AI, customer automation, or next-generation self-service capabilities. - Demonstrated success delivering complex, cross-functional initiatives involving business, operations, technology, and vendor teams. - Strong understanding of customer journeys, self-service design, conversation flows, routing logic, escalation strategies, and contact center operations. - Experience managing external vendors, platform partners, and support models in a complex environment. - Strong leadership, communication, collaboration, and change management skills. - Ability to balance strategic planning with operational execution in a fast-evolving environment. Requirements - Advanced knowledge contact center platforms (e.g., Nice, Genesys, Talkdesk). - Advanced experience with telephony systems, IVR, chat platforms, and web self-service tools. - Understanding of APIs, integrations, and cloud-based systems. - Intermediate experience with reporting and analytics tools. - Intermediate experience MS Office (Word, Excel, PowerPoint, Outlook, and Teams). Benefits - Medical, Dental, Vision Insurance Plans. - 401K Plan. - Health & Flexible Savings Account. - Life and AD&D, Spousal Life, Child Life Insurance Plans. - Educational Assistance Plan.

• Lead with a Consultant Mindset • Define project scope, develop structured approaches, and guide clients through complex commercial challenges • Conduct hypothesis-driven analysis — framing the problem, designing the analytical approach, and synthesizing findings into clear recommendations • Communicate with BLUF (Bottom Line Up Front) clarity to both technical and executive audiences • Understand the strategic "why" behind client requests and translate ambiguous business needs into coherent analytical plans • Deliver Strategy, Insights & Commercial Planning • Design and execute qualitative and quantitative analyses to address brand strategy, market sizing, segmentation, and commercial effectiveness questions • Synthesize findings from primary research, secondary data sources, and ODAIA's AI platform into integrated, insight-rich deliverables • Support pipeline strategy and launch planning — including competitive landscaping, opportunity sizing, go-to-market frameworks, and targeting strategy • Enable Dynamic Targeting and Segmentation to sharpen commercial execution and HCP engagement • Define success metrics, track ROI, and present findings through structured QBRs and executive briefings • Apply Data & Analytical Depth • Assess client data maturity, workflows, and analytics infrastructure to design fit-for-purpose solutions • Leverage health and claims data, prescribing data, and market research to build robust, insight-driven analyses • Interpret and apply prescribing metrics — including NBRx (New-to-Brand Prescriptions) and TRx (Total Prescriptions) datasets — to assess brand performance, track launch trajectories, and identify HCP targeting opportunities • Ensure compliance with data quality, privacy, and regulatory standards across all deliverables • Bring working knowledge of omnichannel strategy, Next Best Action (NBA) orchestration, and AI-enabled CRM workflows (Veeva/Salesforce) • Drive Engagement & Account Success • Build trusted, long-term relationships across commercial, analytics, and leadership stakeholders at client organizations • Align cross-functional touchpoints between the client and ODAIA to ensure consistent strategic direction • Proactively identify growth opportunities and surface value throughout the customer lifecycle • Manage Structured, High-Impact Projects • Lead requirements gathering, solution design, and project governance across multi-workstream engagements • Manage timelines, risks, and dependencies while running effective, outcome-driven client meetings and workshops • Liaise with internal ODAIA teams (Engineering, Product, Sales) to translate client feedback into platform and roadmap priorities • Enable Change & Adoption • Drive organizational and process change within client commercial teams, supporting transitions to data-driven decision-making • Educate stakeholders on analytical methodologies, best practices, and ODAIA's AI-powered capabilities • Ensure successful onboarding from sales handoff through sustained adoption and value realization

Role Description We are sharing a specialised part-time consulting opportunity for professionals experienced in management consulting, business strategy, market research, competitive analysis, business case development, and structured strategic evaluation. This role supports current and upcoming remote consulting opportunities focused on business problem analysis, strategy review, multi-document synthesis, stakeholder-oriented decision support, market assessment, and high-quality project execution. Selected professionals will apply their consulting experience to review complex business scenarios, develop structured insights, evaluate strategic recommendations, and provide clear written feedback based on real consulting workflows. Key Responsibilities - Strategy & Business Case Review - Review business scenarios involving market entry, growth strategy, operational planning, competitive positioning, and opportunity evaluation. - Develop or evaluate business cases, strategic recommendations, go-to-market approaches, and operating frameworks. - Assess whether recommendations are clear, commercially sound, well-supported, and aligned with stated business objectives. - Identify gaps in strategic reasoning, missing assumptions, weak evidence, unclear decision logic, or incomplete analysis. - Market Research & Competitive Analysis - Conduct or review market research, competitive analysis, industry scans, and business landscape assessments. - Synthesize information from multiple sources into structured insights, recommendations, and decision points. - Evaluate market sizing logic, customer segmentation, competitor positioning, and commercial opportunity assessments. - Support review of strategy materials, business memos, presentation outlines, and analytical summaries. - Stakeholder-Oriented Consulting Workflows - Support strategic planning, scenario modeling, opportunity assessment, and decision-support workflows. - Collaborate with project materials involving multiple stakeholders, competing priorities, and evolving business requirements. - Define or evaluate key metrics, performance indicators, success criteria, and implementation considerations. - Prepare clear written feedback based on professional consulting judgment and structured evaluation criteria. Qualifications - 1.5+ years of experience at a top-tier management consulting firm, strategy consulting firm, Big 5 advisory environment, or comparable business advisory role. - Strong analytical and written communication skills. - Experience conducting market research, competitive analysis, business case development, or strategic planning. - Ability to synthesize complex information into clear insights, memos, presentations, models, or structured recommendations. - Comfort working independently in ambiguous, fast-moving, or multi-stakeholder business contexts. - Strong judgment when evaluating business problems, strategic tradeoffs, and decision points. - Ability to work independently in a fully remote, project-based environment. Educational Background - A degree in business, economics, finance, engineering, public policy, management, data analysis, or a related field is helpful. - Professional experience in management consulting, strategy consulting, corporate strategy, business advisory, private equity support, venture analysis, or commercial planning is highly relevant. - Equivalent practical experience in strategy, market analysis, operational planning, or business transformation may also be valuable. Nice to Have - Experience advising on technology, SaaS, AI, digital platforms, enterprise software, or data-driven businesses. - Proficiency with PowerPoint, Excel, business modeling, market sizing, and basic data analysis tools. - Experience creating consulting-style presentations, executive memos, analytical models, or strategic frameworks. - Familiarity with go-to-market planning, customer segmentation, competitive positioning, pricing analysis, or opportunity evaluation. - Ability to manage at least 10 hours per week depending on project availability and scope. Why This Opportunity - Apply management consulting experience to structured remote project work. - Contribute to high-quality business analysis, strategy review, and decision-support evaluation. - Work on flexible assignments aligned with your consulting and strategic problem-solving background. - Use your business judgment in a focused, analytical, and detail-oriented review environment. - Remote structure with competitive hourly compensation. Contract Details - Independent contractor role. - Fully remote with flexible scheduling. - Eligible professionals may be based in the United States or Canada depending on project needs. - Part-time commitment depending on project availability. - Competitive rates up to $90 per hour depending on expertise and project scope. - Weekly payments via Stripe or Wise. - Projects may be extended, shortened, or adjusted depending on scope and performance. - Work will not involve access to confidential or proprietary information from any employer, client, or institution. About the Platform This opportunity is available through 24-MAG LLC. We connect experienced professionals with remote consulting opportunities across technical, evaluation, and project-based workstreams.