• Attract, Retain and Develop World Class Talent: Proactive recruitment of talent; work with management establishing and implementing a strategic staffing strategy. Effective orientation and on-boarding. Manage staff performance; implement strategies and plans to address staff development; identify and address training needs on an ongoing basis; provide frequent performance feedback. • Provide Compelling Claim Services: Employ proper claim handling techniques to protect the integrity of our brand and providing consistent service quality and streamlined processes to add value for our customers. Develop and execute a strategic file management plan that achieves optimal file resolution and business results. • Drive the Information Advantage: Successfully leverage data, management information, and technology to identify and make the most of opportunities to support business strategies and improve results. • Partner for Mutual Success: Develop and maintain effective relationships with colleagues, business partners, customers, agents, regulatory agencies, and others to achieve organizational goals and create better outcomes. • Conduct quality file reviews per office/best practices guidelines. Conduct ride-along inspections/reinspections with claim professionals to provide coaching and feedback.

• Own the overall health, performance, and strategic direction of an assigned portfolio of luxury brands. • Build trusted relationships with vendor partners, serving as their primary business advisor and day-to-day point of contact. • Lead assortment planning, business reviews, promotional planning, pricing discussions, and long-term growth initiatives. • Identify opportunities to strengthen partnerships through thoughtful business recommendations backed by data and market insights. • Ensure alignment with 2Modern's merchandising standards, operational requirements, and brand presentation expectations. • Develop curated assortments that reflect customer demand, design leadership, and business performance. • Drive assortment optimization through SKU productivity analysis, whitespace identification, lifecycle management, and rationalization initiatives. • Evaluate opportunities for expansion, contraction, and new product introductions based on profitability, customer behavior, and market trends. • Partner with leadership on new brand launches, seasonal merchandising strategies, and category growth initiatives. • Monitor competitive positioning, pricing, and industry trends to maintain 2Modern's premium market position. • Own brand performance through ongoing analysis of sales, gross profit, margin, return rates, customer experience, inventory considerations, and operational metrics. • Translate data into actionable recommendations that improve profitability and customer experience. • Identify risks, opportunities, and emerging trends, proactively developing strategies to accelerate growth or address underperformance. • Support forecasting, promotional planning, and business reviews with data-driven insights. • Partner closely with Marketing, Site Merchandising, Production, Operations, Trade, Customer Experience, and Leadership to ensure flawless execution across the customer journey. • Ensure products launch accurately, are merchandised effectively, and meet 2Modern's standards for content quality, imagery, navigation, and discoverability. • Coordinate promotional initiatives, assortment updates, pricing changes, and operational improvements across departments. • Help create alignment around merchandising priorities through clear communication and shared business objectives.

• Business development and sales within the Business Banking segment defined as companies with $2.5M - $50M in revenues • Develop a pipeline of opportunities through self-sourced prospecting and partnering with Business Banking colleagues • Focus sales efforts in the more complex solution environment at the upper end of the SMB segment • Execute merchant sales strategies in the Business Banking segment • Execute successful sales campaigns • Provide activity reporting and progress toward objectives to leadership • Grow and maintain productive partner relationships with key stakeholders and bank partners

• Manage assigned territory focused on supporting Reimbursement and Patient services • Provide assistance with patient reimbursement challenges for specific drugs • Educate office staff on Payer landscape and services • Build relationships with physician offices and manufacturer representatives • Perform on-site and on-demand education on reimbursement challenges • Responsible for setting up appointments and completing outbound calls