Role Description Do you enjoy helping people, providing exceptional support, and making complex plans feel simple? We are seeking motivated and detail-oriented individuals to join our growing remote team as Personalized Travel Support Specialist. In this role, you'll assist travelers throughout their planning journey by offering customized support, coordinating travel details, and helping ensure every experience is organized, seamless, and tailored to individual preferences. This opportunity is ideal for individuals who enjoy communication, problem-solving, and delivering outstanding client care in a flexible work-from-home environment. - Partner with travelers to understand their vacation interests, priorities, and expectations - Explore destination options, accommodations, transportation, cruises, and activities that fit client preferences - Assist with organizing travel arrangements and itinerary details - Provide travelers with reservation updates, confirmations, travel documents, and important reminders - Offer support for itinerary adjustments, special accommodations, and service-related requests - Research travel solutions and present options that align with client goals and budgets - Review travel information to help ensure accuracy and completeness - Maintain organized records, client profiles, and trip documentation using company platforms - Utilize supplier resources and company-approved tools to support travel planning efforts - Participate in ongoing training programs and destination learning opportunities Qualifications - Excellent written and verbal communication skills - Strong customer service and relationship-building abilities - Highly organized with strong attention to detail - Ability to manage multiple tasks and deadlines effectively - Comfortable using online systems, booking tools, and digital communication platforms - Professional, dependable, and solution-focused mindset - Self-motivated and able to work independently - Reliable internet access and basic computer skills - Must be at least 18 years of age - Must be legally authorized to work and reside in the United States, United Kingdom, Mexico, Australia, Spain, or other approved countries Benefits - Remote work flexibility - Adjustable scheduling options - Comprehensive training program - Ongoing coaching and mentorship - Opportunities for professional advancement - Performance-based incentives and recognition - Travel-related discounts and exclusive industry perks - Collaborative and supportive virtual team environment - Access to continuing education and development resources

• Obtains insurance information from patients and counsels alternative ways for financial assistance • Communicates with physicians and clinical staff to assist with scheduling urgent or referred patient scheduling calls/requests • Provides patient scheduling services including collecting demographics and insurance registration • Reviews schedule for new patients and makes updates when necessary • Calls patients with appointment time reminders; obtains insurance information and referral forms • Processes internal physician referrals for clinical care • Explains billing process to patients, answers incoming inquiries from patients and third-party payers • Assists patients with insurance questions regarding the billing process • Works with others to solve moderately complex problems • Assists staff with sending out reminder cards and other scheduling duties

• Works with departmental staff to ensure invoicing documents conform to required Funder contract standards, company guidelines, US Government FAR, CAS, and A-122 regulations and Funder expectations and are transmitted to Funders expeditiously. • Reads and interprets contractual billing terms to adhere to contractual requirements and timelines. • Performs administrative support activities for the contract billing and revenue recognition department. • Uses office automated systems to input data, generate reports, conduct specialized research projects and respond to inquiries. • Reconciles accounts as needed and maintains a complete and systematic set of periodic transactions. • Prepares reports, maintains financial filing systems, and processes work of others in the department with accuracy. • Informs manager of billing / payment issues and prepares reports in anticipation of financial reporting timelines.

Role Description As a Remote Revenue Cycle Specialist - Unbilled at Community Health Systems (CHS) - Shared Services Center, you’ll play a vital role in quality healthcare, building enduring relationships with our patients, and providing value for the people and communities we serve. The Revenue Cycle Specialist - Unbilled supports various aspects of the revenue cycle process, including: - Claims submission - Billing - Coding - Payment posting - Accounts receivable management This position ensures timely and accurate reimbursement by: - Identifying and resolving claim issues - Following up with payers - Adhering to payer and regulatory guidelines The Revenue Cycle Specialist plays a key role in optimizing revenue cycle workflows and ensuring compliance with organizational policies. Essential Functions - Reviews and submits claims to payers, ensuring accuracy and adherence to payer and regulatory guidelines. - Identifies and resolves claim denials and rejections by researching root causes, correcting errors, and resubmitting claims as needed. - Assists with payment posting and reconciliation to ensure accuracy and resolve payment discrepancies. - Performs follow-up on outstanding accounts receivable (AR) balances, working with payers to expedite payments and resolve issues. - Reviews coding and billing for accuracy, collaborating with team members to address discrepancies and ensure proper use of CPT, ICD-10, and HCPCS codes. - Monitors payer requirements and updates processes to ensure compliance with changes in policies and regulations. - Maintains accurate documentation of revenue cycle activities, including claim follow-up, denial resolution, and payment posting. - Maintains regular and reliable attendance. - Complies with all policies and standards. Qualifications - H.S. Diploma or GED required - Associate Degree in Healthcare Administration, Business, or a related field preferred - 1-3 years of experience in healthcare revenue cycle operations, including claims processing or accounts receivable management required - Experience with claim denials and payer reimbursement processes preferred - Familiarity with electronic health record (EHR) systems and revenue cycle software preferred Requirements - Knowledge of revenue cycle processes, including claims submission, payment posting, and AR management. - Basic understanding of healthcare billing and coding, including CPT, ICD-10, and HCPCS codes. - Attention to detail and problem-solving skills for resolving claim and payment issues. - Organizational skills to manage tasks, prioritize workload, and meet deadlines. - Strong verbal and written communication skills for collaborating with team members and payers. - Knowledge of HIPAA and other regulatory requirements impacting the revenue cycle. - Proficiency with revenue cycle software, EHR systems, and Microsoft Office applications. Benefits - Paid Time Off (PTO) - Comprehensive Health Benefits - Medical, Dental & Vision - 401k with company match - Tuition reimbursement