• Support a portfolio of small districts through relationship management and project execution. • Help districts get started with Panorama, stay on track throughout the year, and renew their partnerships by delivering an excellent client experience. • Manage onboarding and survey execution while building relationships with district leaders and supporting account renewal.

• Own the long-term vision, strategy, and multi-release roadmap for Desktop Client and its associated SDK and CLI capabilities. • Define and articulate the strategy for unifying connection brokering, credential delivery, and protocol access. • Build and maintain the business case, success metrics, and outcome targets for the product. • Own end-to-end delivery across discovery, definition, and launch. • Partner closely with engineering on architecture-shaping decisions for the cross-platform client. • Define the experience for connecting across SSH, RDP, VNC, HTTPS, Kubernetes, databases, and cloud providers. • Establish the metrics, telemetry, and feedback loops needed to measure adoption, reliability, and friction. • Engage directly with customers, prospects, analysts, and field teams to validate direction. • Track the competitive landscape and ensure the roadmap keeps Delinea ahead.

Role Description We're seeking a motivated Client Success & Growth Specialist to join our expanding team. This position is well suited for someone who enjoys working with people, delivering outstanding service, and helping customers discover solutions that meet their needs. As a member of our team, you'll play an important role in supporting customers, strengthening client relationships, and contributing to business growth through meaningful interactions. If you're a confident communicator with a passion for customer satisfaction and a results-driven approach, we'd like to hear from you. What You'll Be Doing - Deliver Outstanding Customer Support - Respond to customer inquiries by phone, email, and messaging platforms in a timely and professional manner. - Assist customers with questions about products, services, pricing, and company policies. - Resolve customer concerns efficiently while maintaining a positive customer experience. - Follow up with clients to ensure their needs have been met and satisfaction remains high. - Drive Customer Growth - Learn about customer needs and recommend products or services that provide value. - Present additional products, upgrades, and promotional offers when appropriate. - Identify opportunities to generate new business and strengthen existing customer relationships. - Support customer retention through exceptional service and ongoing engagement. - Work toward established sales, conversion, and customer satisfaction objectives. - Maintain Accurate Records - Update and manage customer information using the company's CRM system. - Record customer communications, sales activities, and follow-up tasks. - Share customer feedback and trends that may improve products, services, or processes. - Contribute to Team Success - Meet performance expectations for productivity, responsiveness, and service quality. - Collaborate with colleagues to improve customer experiences and operational processes. - Participate in training and professional development to stay informed about company products, services, and best practices. Qualifications - Excellent verbal and written communication abilities. - Strong interpersonal skills with a commitment to delivering exceptional customer service. - Experience in customer support, sales, retail, client services, or account management is considered an asset. - Effective problem-solving, negotiation, and organizational skills. - Comfortable using CRM systems and standard business software. - Ability to manage multiple priorities in a fast-paced environment. Requirements - Professional, dependable, and self-directed. - Positive attitude with a strong focus on customer success. - Goal-oriented and motivated to achieve performance objectives. - Excellent time-management and organizational skills. - Able to work independently while contributing to a collaborative team culture. Benefits - Flexible scheduling to support work-life balance. - Paid training and ongoing coaching. - Performance-based bonus and incentive opportunities. - Career advancement and professional development. - Supportive team environment focused on collaboration and success. Eligibility Requirements - Be legally authorized to work in Canada. - Currently reside in British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, or Newfoundland and Labrador.

Role Description We are seeking a driven and organized Client Experience Manager to oversee client communications, coordinate service details, and ensure every interaction reflects a smooth, professional, and high-quality experience. This fully remote position is ideal for someone who thrives behind the scenes, enjoys managing moving parts, and takes ownership of client satisfaction from start to finish. This role is well suited for self-motivated individuals who can work independently while leveraging structured systems, tools, and training provided. If you're proactive, dependable, and confident managing workflows in a remote environment, this opportunity offers flexibility and long-term growth potential. What You’ll Do: - Oversee ongoing client communications and service workflows - Ensure timely follow-ups, confirmations, and status updates - Coordinate scheduling, documentation, and client requests with accuracy - Proactively identify and resolve issues to maintain a seamless experience - Maintain detailed records and contribute to workflow improvements - Deliver consistent, professional support throughout the client journey Qualifications - Strong communication, organization, and problem-solving skills - Client service, account management, or customer-facing experience preferred (not required) - Ability to work independently while utilizing provided systems and resources - Detail-oriented, reliable, and deadline-driven - Tech-comfortable and adaptable to new platforms - Must be a citizen of the US, UK, Australia, Mexico, Spain, or LATAM Benefits - 100% remote flexibility - Structured onboarding and ongoing support - Clear processes and systems provided - Growth opportunities within a supportive, team-focused environment