• Oversee the Configuration Management Database (CMDB) to maintain a single source of truth for IT assets and services by ensuring data accuracy through discovery and data quality processes. • Possess deep technical expertise in ServiceNow Configuration Management Database (CMDB) including data quality and data relationships. • Oversee the design and maintenance of the Configuration Management Database (CMDB), ensuring data integrity, normalization, and reconciliation rules are effectively implemented. • Ensure the CMDB aligns with the organization's CSDM framework to promote a unified and standardized data model. • Contribute to the development and execution of the ITOM/CMDB roadmap, aligning it with the organization's overall IT strategy and business objectives. • Lead the management and optimization of ITOM, ensuring it meets business requirements and operational needs. • Assist with designing robust, scalable, and secure ServiceNow ITOM solutions, including Discovery, Service Mapping, Event Management, Operational Intelligence, and Orchestration. • Work closely with business stakeholders to gather requirements, define processes, and translate them into effective ServiceNow solutions that drive business value. • Stay up to date with the latest ServiceNow ITOM releases, features, and industry trends, recommending their adoption where beneficial. • Develop and maintain reporting dashboards, KPIs, and other data-driven insights for business leaders. Use reporting to identify trends, issues, and opportunities for improvement. • Establish and enforce coding standards, best practices, and governance for all ITOM development and configurations. Establish a process for regular code reviews. • Serve as a role model by demonstrating commitment to company values, high performance standards, workplace diversity, and driving results. • Foster a culture of collaboration, accountability, and continuous learning. • Represent the team in cross-functional initiatives and external engagements, such as ServiceNow conferences and product strategy sessions. • Create an environment that values employees and encourages cooperation, open communication and teamwork.

Requisition Number: 2369052 Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The CRE Portfolio Manager is experienced in commercial credit analysis and will be responsible for assisting in the review and monitoring of non-owner occupied commercial real estate loans to help Optum Bank build, maintain, and accurately risk grade its solid commercial credit portfolio. This role will involve working closely with other portfolio managers, analysts, underwriters, and credit administration. You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week. Primary Responsibilities: - Underwrite and document loan modification requests and annual loan reviews on existing commercial real estate loans - Prepare clear and concise credit presentations for annual reviews, including financial analysis, collateral assessment, risk and mitigant identification, and recommendations for current risk rating - Spread borrower and guarantor financial statements, test and monitor financial covenants, perform collateral analysis, and prepare market assessments - Update loan metrics and risk ratings accurately and timely - May also occasionally perform credit underwriting on new requests by creating credit underwriting memos which analyze the credit request, the borrower, financial and credit information, repayment sources, risks and mitigation, collateral, and compliance with applicable regulations and policies - Be knowledgeable of policies, guidelines, procedures, regulations and systems applicable to the credit function - Ensure that loan files and documentation are complete - Make, recommend, and present credit decisions to credit administration and credit committee through both effective written and verbal communication - Develop and maintain positive relationships with internal and external clients - Assist with timely reporting and analysis of financial information collected from borrowers You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - 2+ years of experience analyzing commercial property rent rolls and financial statements - 2+ years of experience analyzing business and personal financial statements associated with loan requests - 2+ years of experience underwriting or managing a portfolio of commercial loans, including exposure to non-owner occupied commercial real estate loans - Experience recommending commercial credit exposure greater than $2 million - Experience with commercial real estate financing, loan documentation, lending laws, portfolio monitoring, and loan servicing Preferred Qualifications: - Bachelor's degree in Finance, Accounting, Business, or Economics from an accredited institution - Completion of a formal commercial credit training program - Experience managing watch list loans and working out problem loans *All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 to $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Requisition Number: 2370180 Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Key responsibilities of this role include developing and implementing all operational business requirements, including technology needs, to ensure optimal operational design. Aligns business and/or product strategy, effective design and development, and ongoing management of the portfolio across the full lifecycle to ensure business-specific or cross-enterprise impact. Positions in this function are accountable for delivering sustainable, financially sound solutions that solve a specific problem and enable successful external product delivery and/or internal business function performance, while driving adoption with internal business clients and define future capability direction that supports business strategy and new opportunities. Positions in this function play a critical role in ability to deliver products to market and/or manage internal business functions. Represent and cascade the vision and current scope definition to working teams. Support the prioritization of capabilities based on vision and scope. You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week. Primary Responsibilities: - For technical projects, assist and drive management and evolution of assigned capabilities - Resolves problems, and provides guidance to team members - Manages to timelines and schedules of the product requirements - Adapts departmental plans and priorities to address business and operational challenges- Influences or provides input to forecasting and planning activities - Collaborate and facilitate stakeholder discussions to ensure requirements are captured and internal stakeholders are aligned - Support the translation of capabilities to features and working product - Manages to timelines and schedules of the product requirements - Ensure complete operational readiness during the execution phase of Implementations - Work cross-functionally with teams broadly across the enterprise to engage with business resources, understand complex business models, and analyze data for performance outcomes - Act as a key liaison between the cross functional team and operational partners You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - 3+ years of experience with healthcare, managed care and/or health insurance data analysis, business operations, or application development - Experience and ability to influence and drive performance both in a direct and matrixed environment - Experience in developing program artifacts, including use cases, project plans, executive summaries, staffing analysis, financial assessments, etc. - Proficient EQ expertise with the ability to facilitate a cross functional team through process discussion and impact analysis - Demonstrated cross-functional leadership and the ability to take initiative - Demonstrated solid critical thinking, analytical and problem-solving abilities, including the ability to analyze, monitor, and create solutions using data - Demonstrated excellent prioritization, organization, communication, and time management skills - Demonstrated ability to set priorities and demonstrate sound judgment in handling complex situations - Demonstrated excellent presentation skills, with the ability to simplify and communicate complex data to executive teams, including leaders at the C-Suite level Preferred Qualifications: - Experience writing detailed requirements without ambiguity - Experience conducting research on business and user needs - Experience within Enterprise Clinical Services - Experience with process design - Understanding of development methodologies - Proven self-motivated with a mindset of continuous learning - Proven excellent critical thinking and analytical skills - Demonstrated solid financial acumen - Demonstrated ability to influence and hold individuals accountable without formal authority *All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 - $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our developer data platform, MongoDB Atlas, is a globally distributed, multi-cloud database available across AWS, Google Cloud, and Microsoft Azure. The Escalation Manager is a critical role within Technical Services. As a member of the global Incident and Escalation Management team, this person works internally with Engineering, Services, Sales, and Product Management, and externally with customers and partners, to coordinate and drive resolution of critical technical issues and incidents. In addition to managing active escalations, this role helps lead cross-functional improvement work that strengthens response to complex customer situations, improves operational excellence, and helps prevent repeat issues. The ideal candidate can operate with urgency while also stepping back to identify themes, drive projects, and influence better outcomes across teams. Individuals in this role are highly organized, proactive, and professional. They excel in fast-paced environments, assess business impact, mobilize cross-functional teams, drive technical escalations with urgency and ownership, and create alignment in ambiguous, high-pressure situations. They bring a customer-focused mindset, strong communication and expectation-setting ability, and a technical background in Support, Services, DevOps, Systems Engineering, or database-related environments, along with incident response or crisis management experience. They also bring strong negotiation and objection-handling skills and can deliver concise, actionable reporting for escalations and post-mortem reviews. We’re looking to speak with candidates on the east coast, either local to one of our offices or remote. Position Expectations - Escalation Ownership: Manage a portfolio of high-impact, long-running escalations and drive them to resolution - Stakeholder Management: Map customer stakeholders, set and reset expectations, and maintain clear, consistent communication - Cross-Functional Coordination: Collaborate with Engineering and Field leadership to secure resources and drive issue resolution - Call Leadership: Organize and lead internal and customer calls, ensuring alignment and progress across teams - Executive Communication: Maintain a regular communication cadence, including executive summaries for internal stakeholders - Risk Management: Ensure timely delivery of commitments by proactively communicating risks or changes - Resolution Quality: Deliver high-quality incident resolution focused on root cause analysis, prevention, and knowledge transfer - Trend Analysis: Track and analyze escalation trends to contribute to continuous process improvement - Improvement Leadership: Lead cross-functional initiatives and small to medium projects that improve escalation management, incident handling, stakeholder communication, and customer outcomes - Programmatic Change: Identify recurring operational gaps and drive improvements from problem statement through rollout and results tracking - Leadership Without Authority: Provide leadership in complex or ambiguous situations by creating alignment and driving progress without direct authority What You’ll Need - Escalation Experience: 3+ years managing highly technical customer escalations in the software industry - Customer Engagement: Experience managing customer engagement throughout the lifecycle of a case - Root Cause Analysis (RCA): Skill in conducting customer-facing and internal technical root cause analysis - Incident Tooling: Experience using PagerDuty and managing incidents - Technical Depth: Strong troubleshooting and diagnostic skills, including experience with distributed systems and advanced computing concepts - Technical Environment: Familiarity with Linux, cloud platforms, and database technologies - Business Environment: Experience working with customers, stakeholders, and vendors in corporate or vendor environments - Emotional Intelligence (EQ): High emotional intelligence, a customer-focused mindset, and a strong desire to help others - Adaptability: Ability to learn new technologies quickly and think clearly in complex situations - Communication: Excellent written and verbal communication, including experience engaging executives and translating technical issues for diverse audiences - Improvement Leadership: Experience leading cross-functional projects or operational improvement initiatives in a technical or customer-facing environment - Influence: Demonstrated ability to influence stakeholders, create alignment, and drive execution without direct managerial authority Desired Skills & Experience - Engineering Fluency: Experience in software engineering, including comfort with programming, queries, and command-line operations - Customer-Facing Technical Work: Background in technical support, customer success, or account management at a database or distributed systems company; NoSQL experience preferred - Infrastructure Administration: Hands-on experience as a database, network, or storage administrator - Cloud Depth: Cloud expertise across AWS, Azure, and GCP, including familiarity with IaaS, PaaS, and SaaS environments - Data-Driven Improvement: Experience using data, recurring themes, and post-incident learnings to drive process improvement or programmatic change - Leadership Presence: Strong leadership presence with the ability to bring structure to ambiguity and help teams navigate high-pressure situations - Regulated Environments: Experience managing escalations for security-sensitive or regulated customer environments About MongoDBMongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. REQ ID: 2273483495 MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates. MongoDB’s base salary range for this role in the U.S. is: $101,000—$198,000 USD