Assistant Federal Program Manager Description Title: Assistant Program Manager Location: Remote-US Salary: $81,720 / annually About PSI We are PSI Services. We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams. We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers. We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent. At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That's why you'll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle. Learn more about what we do at: https://www.psiexams.com/ About the Role The Assistant Program Manager in PSI's Federal Program Management team supports Program Managers in planning, coordinating, and overseeing programs by handling tasks to include but not limited to, preparing reports, managing project timelines, tracking progress, and assisting with communicating between teams and stakeholders. This is a permanent role (full-time), with flexible working but core availability through Monday-Friday office hours. The role is performed remotely, with occasional opportunities to travel available for meetings, in-person workshops and delivery. Role Responsibilities + Assist in planning and executing project activities, tracking progress, and ensuring tasks are completed on time and within budget. + Provides excellent customer service to clients and partners who use the company developed web-based software solutions. Acts as a liaison for clients and maintain solid customer relationships by handling their questions and concerns with speed, accuracy, professionalism and a sense of urgency. Enlists support from others as appropriate or required. + Act as a liaison between team members and management, communicate with stakeholders, and prepare project reports. + Handle administrative tasks, such as taking meeting minutes, managing project documentation, and providing training and access to materials. + Assists in improving processes and procedures. Lead efforts in developing initiatives to improve the customer experience regarding project management. Contributes to the improvement of the company's products and services. + Develops a deep understanding of the PSI product suite. Ability to support multiple web-based software products and processes. Ability to multi-task and prioritize workload. + Works with program managers to develop project scope of work documents and project plans. Works with appropriate customers to identify and coordinate new system developments and/or enhancements. + Works with program managers to prepare, maintain and communicate project plans. Assist in preparing project reports and presentations for program and project status meetings. + Identifies, tracks, monitors and communicates project related issues, scope changes, variances and contingencies that may arise during the implementation of projects. + Assesses problem situations to identify causes, gather and process relevant information, generate possible solutions and make recommendations and/or resolve the problem + Takes ownership of issues and follows them through to completion. + Works cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness. Assesses situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the organization. + Displays a willingness and ability to work effectively within the decision making and organizational structures of the company. Develops and fosters effective collaboration between departments and others (inside and outside of the organization) to ensure an integrated approach to providing services and fulfilling the organization's goals and objectives. + Effectively and professionally represents the company to internal and external audiences. + Performs a variety of tasks and other related duties incidental to the work described herein as may be assigned or delegated. **Knowledge, Skills and Experience Requirements** + Education to Bachelor's degree level in related field such as business or program management. + Strong proven experience as a program manager is required. + Must be a US citizen and able to obtain US government security clearance. + Proficiency in using web-based project management platforms like MS Project or Jira is required. + Extensive stakeholder management experience required. + Prince2 / PMP / Agile experience/knowledge required. + Experience in the testing industry and with assessment delivery platforms is a plus. Benefits & Culture + Retirement Benefits: 401(k), pension, or country-specific retirement plans with employer contributions + Generous Time Off: Enhanced paid time off/annual leave policies + Health & Wellbeing Coverage: Medical insurance tailored to your region, plus: + US: Dental, vision, life, and short-term disability insurance + UK: Medical cashback plan including dental, vision, and income protection + Flexible Spending Accounts (US) + Employee Assistance Program (EAP): Confidential support whenever you need it + Work-Life Balance: We understand life happens outside of work, and we fully support flexibility + Wellness Culture: Regular global wellness initiatives to help you stay healthy and inspired + Future Planning: Tools and support to help you grow personally and professionally + Giving Back: Enjoy a Volunteer Day each year and opportunities to support our communities and industry + Alongside a competitive salary, we offer a comprehensive benefits package designed to support your well-being, your future, and your sense of purpose.   At PSI, we're more than just a workplace - we're a global team driven by shared values and real impact. If you're ready to be part of a company that's committed to your growth and well-being, we'd love to hear from you. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

• manage the development and execution of strategic communications that cultivate and sustain partnerships with corporations, foundations, gift-in-kind (GIK) partners, and individual supporters • translate program impact into compelling proposals, reports, presentations, and content that secures funding • facilitate ministry activities and contribute to OB’s Biblical mission

• Understand how S&S operates across Sales, Service, Marketing, Pricing (RGM), Technology, and Analytics - with the credibility to influence senior leaders • Connect decisions across workstreams (process, data, technology, change) • Define and continuously reinforce the “North Star” for the CRM program (e.g., customer-centric growth, sales productivity) • Develop and execute plans that support realization of business benefits, user adoption, and continued enhancement of CRM capabilities • Serve as program lead for Steering Committee activities, preparing recommendations, status updates, business cases, and escalation materials for executive review • Drive alignment, reinforce adoption expectations, remove resistance across the organization and work with external partners, Internal Communications, and Commercial L&D to deliver all CRM related communications, training, and other change management related activities • Optimize decisioning for overall company value vs. functional optimization

• Provide executive accountability for program performance, strategic alignment, contract and budget governance, stakeholder escalation, and overall delivery health. • Lead an integrated, multi-team delivery model that maintains coverage across platform foundations, cloud operations, security, data supply chain, metadata, governed data asset operations, analytics experience, dashboard governance, public-facing products, AI and advanced platform enablement, external exchange, APIs, partner integrations, user success, documentation, and change management. • Maintain a highly collaborative operating model that gives customer personnel continuous visibility into code, documentation, backlogs, metrics, dashboards, risks, decisions, and operational status in approved systems of record. • Oversee program deliverables and management artifacts, including roadmap and PI Planning packages, monthly status, risk, and performance reporting, quality inputs, staffing and retention information, transition-in and transition-out readiness, and continuity planning. • Provide leadership over applicable coverage areas, including cross-cutting program leadership, architecture coordination, product management, engineering operations, data operations, support operations, domain expertise, and enterprise stakeholder engagement. • Promote reuse, portability, documentation quality, customer ownership of artifacts, and sustainable operations across code, infrastructure, analytics products, runbooks, AI configurations, metadata, service guides, and transition materials. • Serve as the primary interface to client leadership, product owners, and security stakeholders, cloud and platform partners, product teams, and directed policy or operations groups owning stakeholder escalation and maintaining a collaborative, responsive, and trusting relationship. • Collaborate with government partners on the strategic direction of the program, confirming alignment with agency data strategy imperatives and measurable progress toward program goals. • Ensure program management practices make outcomes measurable across service reliability, data quality, delivery flow, engineering health, security and compliance, user success, analytics adoption, cost transparency, AI services, AIOps, and metadata maturity. • Foster a badge-less culture of innovation and continuous improvement, driving cross-functional team success and coordinating across related programs and platform teams.