Role Description As a Field Service Engineer 2 at Intuitive, you will be an integral part of our dedicated team, responsible for the installation, support, troubleshooting, repair, and maintenance of all our products within your management designated area of responsibility. Your primary focus will be to ensure that all service agreements and warranty obligations are met and surpassed, while consistently exceeding customer expectations. This role demands expertise in electro-mechanical systems, acquired through specialized training, as well as exceptional customer service and communication skills. As a Field Service Engineer 2, you will have the opportunity to work closely with our valued customers, providing technical expertise, resolving issues, and delivering outstanding support. - Understand and comply with all department and company policies - Provide management with a quarterly review and assessment of your assigned area of responsibility - Proficiency in accurately documenting service activities, maintaining records, and providing comprehensive reports to stakeholders - Complete all administrative tasks in the required time frame - Provide technical support to end-users and other Intuitive employees - Conduct training sessions at Intuitive facilities, training centers, and hospitals - Perform various scheduled maintenance activities such as system inspections, preventive maintenance, software updates, system recalls, field actions, and upgrades - Troubleshoot, diagnose, and repair all Intuitive products and associated equipment in accordance with procedures and within designated timeframes - Coordinate and perform system and hardware delivery and installation - Competent in knowledge and implementation of O.R. protocol and HIPAA standards - Complete all administrative duties, which include, but not limited to; Spare parts inventory, Field Activity Reports, Return Material Authorizations, Expense Reports etc. within specified timeframes - Maintain all Intuitive-provided items, such as issued tools, calibrated tool sets, employee vehicles, laptops, iPads, and other company-owned assets - Support and collaborate with Intuitive teams to facilitate company goals - Provide feedback to HQ and take part in continuous improvement projects as required to improve processes and identify efficiencies - Complete all required or assigned training, including equipment training for all Intuitive products, Intuitive Surgical University classes, and professional development courses as directed by management - Manage all aspects of your assigned area of responsibility, including responding to customer needs, maintaining system install base configurations, customer contacts, establishing a rapport with assigned customer base, and providing support for customer training and events Qualifications - Demonstrated ability to work effectively as part of a team, collaborating with colleagues, customers, and other stakeholders to achieve common goals - Demonstrated ability to identify, analyze, and resolve technical issues efficiently, utilizing strong problem-solving skills and critical thinking abilities - Strong time management skills with the ability to prioritize tasks, meet deadlines, and handle multiple assignments simultaneously while maintaining attention to detail - Ability to Travel up to 50% and within the travel and expense policy as required by management to fulfill the specific needs of the role - Willingness to perform ad hoc tasks assigned by management - Reside within a reasonable distance, typically within 30 miles, of the assigned territory location or other designated area as required by management to fulfill the specific needs of the role - Ability to work a flex shift, second shift, or other type of shift as required by management to fulfill the specific needs of the role - Demonstrate individual characteristics expected of Intuitive personnel (eg. Character, capacity, energy, experience) Requirements - Ability to lift 75 lbs. and move wheeled objects up to 1,200 lbs. - Clean driving record - Ability to obtain and maintain Vendor Credentialing approval for access to operating rooms - Compliance with all necessary vaccination requirements as mandated by the vendor credentialing process Benefits - Market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity - Compensation will be based primarily on the job level at which the role is filled and the candidate’s qualifications

• Du hilfst uns, IT-Infrastruktur (Server, VMs, Netzwerk) als Code zu beschreiben und automatisiert aufzusetzen. • Wir nutzen dafür u.a. Terraform und Ansible • Du entwickelst bestehende Infrastruktur weiter und arbeitest an unseren CI/CD-Pipelines mit • Je nach Projekt und deinen Fähigkeiten arbeitest du auch an Infrastruktur für verschiedene Projekte

Role Description Du willst neben dem Studium an echter Infrastruktur arbeiten und nicht an Übungsaufgaben? Du hast Interesse daran, wie man Infrastruktur automatisiert, als Code baut und absichert? Dann bist du bei uns richtig. Der Umfang liegt bei bis zu 20 Stunden pro Woche. - Du hilfst uns, IT-Infrastruktur (Server, VMs, Netzwerk) als Code zu beschreiben und automatisiert aufzusetzen. Wir nutzen dafür u.a. Terraform und Ansible. - Du entwickelst bestehende Infrastruktur weiter und arbeitest an unseren CI/CD-Pipelines mit. - Je nach Projekt und deinen Fähigkeiten arbeitest du auch an Infrastruktur für verschiedene Projekte mit. Qualifications - Du studierst Informatik, Wirtschaftsinformatik oder einen verwandten Studiengang, idealerweise IT Sicherheit. - Du hast sehr gute Deutschkenntnisse (mindestens C1 Niveau). - Du hast Übung darin, Infrastruktur als Code (IaC) aufzubauen und in Projekten zu nutzen. - Terraform, Ansible, Docker sind keine Fremdbegriffe für dich. - Du hast gute Netzwerkkenntnisse. - Erfahrung mit einem Cloud-Anbieter oder mit CI/CD- und DevSecOps-Themen ist ein Plus. - Du arbeitest strukturiert und analytisch und übernimmst Verantwortung für deine eigene Arbeit. - Du bist motiviert, zuverlässig und zeigst Eigeninitiative. Benefits - 100% Remote. Du kannst innerhalb von Deutschland von dort arbeiten, wo du möchtest. - Zusammen als Teil unseres Teams stehen dir spannende Projekte in verschiedenen Branchen zur Verfügung. - Bei uns kannst du wirklich ITler sein. Du musst bei uns kein Sales machen. - Du bekommst Zugang zu verschiedenen Lernportalen, Zertifizierungen und kannst an Tech Events teilnehmen. - Eine agile, positive Unternehmenskultur mit flachen Hierarchien wartet auf dich. - Du hast große Freiheiten, eigene Ideen einzubringen.

Role Description Identify and resolve operational issues in line with agreed standards, always looking for smarter, AI-driven improvements and starting with the question: “Why can’t we use AI here?” - The role may also include supporting DNS and WAF areas, including working with the client to review and adjust Cloudflare configurations, DNS records, WAF rules, and related security or traffic management settings. - Work with modern DevOps and CI/CD tools (Jira, Azure DevOps, GitHub Enterprise) and actively leverage AI assistants such as GitHub Copilot and Claude to improve productivity and quality. - Operate with an AI-as-DNA mindset - staying curious, integrating AI into daily workflows, and driving automation across network operations and infrastructure management. - Own network infrastructure lifecycle activities (design, implementation, monitoring, optimization) and ensure clear reporting, documentation, and continuous improvement of processes and deployments. Qualifications - Senior DevOps engineering - Strong proficiency in Terraform and cloud platforms (Azure and AWS) - Hands-on experience with Azure CSP and Azure DevOps - Strong DNS / networking fundamentals - Strong scripting and automation expertise, with advanced hands-on experience in Python, PowerShell, and Bash. - Proven CI/CD pipeline ownership - Comfortable in multi-cloud + WAF / edge environments - Experience with: Cloudflare or external DNS providers, Policy-as-code / governance frameworks, Multi-provider resilience patterns - Exposure to: Observability, Identity-driven/zero trust concepts - Familiarity with AI-assisted development tools (e.g., GitHub Copilot, Claude) and a proactive mindset toward adopting AI to enhance engineering efficiency and innovation - Demonstrated technical leadership capabilities - Strong aptitude for technology and problem-solving Requirements - Nice to have: Cloud Networking and Core Networking experience - Experience with POC (Proof of Concept) Network designs - English level: Intermediate/Upper-Intermediate - Work type: Remote (Availability to work until 6 PM CET, with occasional extended overlap with US EST working hours) Benefits - International projects - In-office, hybrid, or remote flexibility - Medical healthcare - Recognition program - Ongoing learning & reimbursement - Well-being program - Team events & local benefits - Sports compensation - Referral bonuses - Top-tier equipment provision