Role Description As an Application Engineer, you'll be a trusted technical advisor, working directly with customers to deploy, support, and optimize industry-leading GPS/GNSS test solutions. You'll combine hands-on RF troubleshooting, technical problem solving, and customer engagement to help solve complex challenges while partnering closely with hardware and software engineering teams to improve our products and deliver an exceptional customer experience. This is an excellent opportunity for an engineer who enjoys working directly with customers, thrives on solving real-world technical problems, and wants to build expertise in cutting-edge navigation and RF technologies. Beyond customer support, you'll have opportunities to develop technical training, create application content, participate in user conferences, and grow your career within Keysight Technologies. This position is based in Pleasant Grove, Utah. Candidates with significant GPS/GNSS or Positioning, Navigation, and Timing (PNT) experience may also be considered for remote work if located near key aerospace and defense customer hubs, including Colorado Springs, Los Angeles/San Diego, Huntsville, Tucson, Dayton, or the Mid-Atlantic/Boston region. Responsibilities - Serve as the primary technical resource for customers after product deployment, providing timely support via phone, remote sessions, and onsite visits. - Diagnose, replicate, troubleshoot, and resolve hardware, software, and system configuration issues involving GPS/GNSS and RF test solutions. - Guide customers through system setup, test configuration, and best practices to ensure the successful deployment and operation of Keysight's GPS/GNSS test solutions. - Support installation, system integration, upgrades, and onsite technical assistance for mission-critical customer environments. - Collaborate with hardware and software engineering teams to troubleshoot complex technical issues, communicate product defects, and recommend product enhancements based on customer feedback. - Act as the voice of the customer by identifying trends, documenting recurring issues, and providing technical insights that influence product quality, usability, and future development. - Create customer-focused technical content, including application notes, knowledge articles, training materials, and instructional videos that improve the customer experience and reduce support requests. - Deliver technical presentations, demonstrations, and hands-on training during customer visits, user conferences, and other technical events. - Document and manage customer support cases using Salesforce and other support tools, maintaining accurate records of issues, resolutions, and customer communications. - Build strong customer relationships through technical expertise, professionalism, and a commitment to delivering exceptional customer experience. - Travel up to 25% domestically, with occasional international travel for training or business needs. Qualifications - Bachelor's degree in Electrical Engineering, Mechanical Engineering, Physics, or another related engineering discipline. - Typically 2+ years of hands-on engineering experience, including internships or relevant industry experience. - Hands-on experience with RF test and measurement equipment, including: - Spectrum analyzers - Signal generators - Power meters - Strong RF troubleshooting, analytical, and problem-solving skills. - Experience troubleshooting hardware, software, and system configuration issues. - Ability to communicate complex technical concepts clearly to customers and internal engineering teams. - Strong interpersonal skills with a customer-focused mindset and a collaborative approach to problem solving. - Willingness to travel up to 25% domestically, with occasional international travel. - U.S. citizenship required due to federal customer requirements. - Ability to obtain and maintain a U.S. security clearance. - Ability to work onsite in Pleasant Grove, Utah is preferred. Candidates with significant GPS/GNSS or PNT experience who are located near key customer regions may also be considered for a remote work arrangement. Preferred - Experience with GPS/GNSS, positioning, navigation, or timing (PNT) technologies. - Experience supporting customers in technical, applications engineering, field engineering, or customer support role. - Familiarity with defense, aerospace, government, or other regulated industries. - Experience with Windows-based software installation, configuration, and troubleshooting. - Basic scripting experience using Python or similar languages. - Experience with MATLAB, LabVIEW, or other engineering software tools. - Experience using Salesforce or similar CRM/support case management systems. - Experience creating technical documentation, application notes, training materials, or delivering technical presentations. Benefits - Medical, dental and vision - Health Savings Account - Health Care and Dependent Care Flexible Spending Accounts - Life, Accident, Disability insurance - Business Travel Accident and Business Travel Health - 401(k) Plan - Flexible Time Off, Paid Holidays - Paid Family Leave - Discounts, Perks - Tuition Reimbursement - Adoption Assistance - ESPP (Employee Stock Purchase Plan) - Restricted Stock Units

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• Support CalMHSA’s regional Drug Medi-Cal Organized Delivery System (DMC-ODS) administrative model by providing clinical leadership for quality management, utilization management, provider compliance, and care delivery oversight activities. • Conduct clinical service authorization, reauthorization, and medical necessity reviews for delegated DMC-ODS functions, including residential and withdrawal management services, as applicable. • Apply ASAM criteria, DMC-ODS requirements, Medi-Cal medical necessity standards, and parity considerations to clinical review and utilization management activities. • Provide clinical consultation on access, screening, referral, care coordination, placement, transitions between levels of care, and residential step-down planning. • Develop and review clinical policies, procedures, practice guidelines, training expectations, and clinical workflow standards for delegated DMC-ODS functions. • Provide clinical leadership for provider onboarding, implementation support, and provider-facing operations related to access, screening, documentation, care coordination, and service delivery expectations. • Oversee clinical components of provider credentialing/recredentialing standards, including review of provider qualifications, scope of services, and clinical service capacity. • Lead clinical quality improvement activities, including QI Work Plan development, PIP coordination, clinical trend review, and development of clinically informed improvement strategies. • Review utilization, access, grievance, provider performance, and quality data to identify clinical risks, gaps in care, and opportunities for improvement. • Provide training and technical assistance to counties, providers, and internal teams on DMC-ODS clinical requirements, ASAM criteria, medical necessity, documentation expectations, and care coordination standards. • Represent CalMHSA in clinical quality, utilization management, provider, county, EQRO, DHCS, and other stakeholder meetings, as assigned.

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