• Own and manage the App Marketplace partner lifecycle across all stages, including qualification, commercials, onboarding, and go-to-market readiness. • Ensure each partner progresses through defined stages with clear ownership, timelines, and accountability. • Maintain full visibility into partner status and pipeline across the organization. • Manage partner application intake and initial screening process. • Coordinate evaluation across Product Strategy for strategic alignment, Product and Engineering for technical feasibility and requirements mapping, and Solution Consulting for use case validation. • Drive structured decision-making to determine whether partners proceed, iterate, or are declined. • Facilitate partner progression through evaluation steps including use case definition, product requirement mapping, and internal technical validation. • Ensure alignment across stakeholders and remove bottlenecks to maintain momentum. • Standardize evaluation inputs and ensure consistency in decision-making. • Coordinate commercial workflows including order form creation and internal approvals. • Track deal progression and ensure timely execution across stakeholders. • Partner with internal teams to resolve issues and accelerate approvals. • Coordinate the onboarding execution across integration build, solution certification, and marketing readiness. • Verify across stakeholders that internal partners meet all technical, marketing and program requirements to achieve full onboarding status. • Track progress across teams and enforce timelines to ensure timely completion. • Partner with Product Marketing and GTM teams to define positioning, messaging, and joint value propositions. • Enable sales teams with relevant materials and use cases. • Coordinate partner launches, including announcements, enablement sessions, and marketplace readiness. • Monitor ongoing partner performance and health in collaboration with AMP GTM team. • Manage business review partner calendar. • Identify opportunities to scale high-performing partners and address underperformance. • Collaborate with Events and Marketing teams to support partner participation in customer events like Inspire and Sales Kickoff activities. • Ensure execution of sponsorship deliverables and partner engagement initiatives. • Drive visibility and alignment for key partners across the organization. • Continuously improve and operationalize the App Marketplace partner lifecycle. • Support implementation of automated and agent-driven workflows to improve efficiency, visibility, and scalability. • Establish clear processes, tracking mechanisms, and reporting frameworks for partner management.

Reports to: Manager, Account Management Location: Remote US Compensation Range: $66,000 base with an on-target earnings of $110,000 plus equity What We Do: Cybercrime is growing, and more businesses are getting hit by threats that used to target only the biggest organizations. That pushes defenders like us to operate at the highest level, and it deepens our need for good people who want to make a meaningful impact. Founded in 2015 by former NSA cyber operators, Huntress is a remote-first team working to make enterprise-grade cybersecurity accessible to businesses of all sizes. We work closely with security teams and service providers protecting complex environments, often without the time or headcount to handle it all. That’s why we build our technology in-house and back it with a 24/7 human-led Security Operations Center (SOC). As a result, our platform is never disconnected from the experts who manage it, ensuring our customers' protection. Huntress now secures more than 5M endpoints and 11M identities worldwide. Those numbers keep growing because more businesses rely on us to help carry the load and operate with more confidence. Every day, you can see that commitment in how we stand with our customers and how we show up for each other. What You’ll Do: As a Customer Account Manager, you will be a part of a team of sales professionals focused on driving Annual Recurring Revenue growth through cross-selling of additional products and the expansion and retention of the installed products across our customer and partner base. This role is critical in expanding our relationships with customers and partners while helping them deliver industry-leading cybersecurity to their customers through the Huntress platform. This is an individual contributor role focused on net dollar retention through cross-selling and expansion of product usage, gross dollar retention, partner loyalty, customer and partner satisfaction, and everything growth and success after the initial sale. Reporting to the Manager of Account Management, this is a high-impact, high-visibility role. Success in this velocity motion will be measured by expansion and retention metrics, as well as the ability to maintain high levels of activity and deliver outcomes across your customer and partner base. Responsibilities: - Achieve assigned quota based on both expansion metrics and renewal rates in a velocity sales motion - Work with partners to be a trusted advisor delivering solutions that increase customer and partner satisfaction, grow partner adoption, and deliver exceptional quality service - Maintain and reinforce Huntress’ culture - Build and maintain strong relationships with multiple contacts within assigned partner organizations - Execute a customer and partner engagement process to ensure great communication with our existing customers and partners Requirements: - 2+ years of experience in Account Management and Direct Sales roles, ideally focused on the mid-market - Experience in the cybersecurity industry is a plus - Experience with Salesforce, or other similar CRM platforms - Strong bias to action and ability to get things done efficiently and effectively What We Offer: - 100% remote work environment - since our founding in 2015 - Generous paid time off policy, including vacation, sick time, and paid holidays - 12 weeks of paid parental leave - Highly competitive and comprehensive medical, dental, and vision benefits plans - 401(k) with a 5% contribution regardless of employee contribution - Life and Disability insurance plans - Stock options for all full-time employees - One-time $500 reimbursement for building/upgrading home office - Annual allowance for education and professional development assistance - $75 USD/month digital reimbursement - Access to the BetterUp platform for coaching, personal, and professional growth Huntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status. We do discriminate against hackers who try to exploit businesses of all sizes. Accommodations: If you require reasonable accommodation to complete this application, interview, or pre-employment testing or participate in the employee selection process, please direct your inquiries to accommodations@huntresslabs.com. Please note that non-accommodation requests to this inbox will not receive a response. Huntress uses artificial intelligence tools to assist in reviewing and evaluating job applications, including resume screening, skills assessment, and candidate matching and comparisons. These AI tools support our human recruiters in the initial review process but do not make final hiring decisions without human involvement. By submitting your application, you acknowledge this use of AI in our recruitment process. Please review our Candidate Privacy Notice for more details on our practices and your data privacy rights. #BI-Remote

• Build and manage a portfolio of commercial real estate development and construction lending relationships • Originate and structure commercial real estate and syndicated lending opportunities • Prepare credit recommendations through comprehensive financial, risk, and security analysis • Manage the full lifecycle of a lending portfolio, including annual reviews, renewals, amendments, and ongoing relationship management • Monitor portfolio performance and proactively address risk issues • Build relationships with developers, investors, centers of influence, and referral partners • Collaborate across business lines to deliver integrated member solutions and identify cross-selling opportunities • Support and mentor colleagues through knowledge sharing and best practice development.

• Manage a portfolio of strategic customer accounts, serving as the primary point of contact for all relationship management activities • Build long-term partnerships with customers by understanding their business objectives and delivering proactive, value-driven solutions • Drive customer retention by ensuring exceptional service delivery, responsiveness, and consistent account management • Identify opportunities to expand existing customer relationships through additional services, sustainability initiatives, and strategic account planning • Lead regular business reviews with customers to communicate performance metrics, operational updates, and continuous improvement opportunities • Monitor account performance, analyze trends, and develop action plans to improve customer satisfaction and operational outcomes • Manage customer escalations and coordinate cross-functional teams to ensure timely resolution of service-related issues • Collaborate with Operations, Finance, Sales, Legal, and Customer Operations teams to ensure contractual commitments and customer expectations are consistently achieved • Support contract renewals, pricing discussions, and account planning activities to maximize customer value and profitability • Maintain accurate account documentation, forecasts, and customer activity within Salesforce and other business systems • Stay informed of market trends, industry developments, and sustainability initiatives to provide strategic guidance to customers • Contribute to process improvement initiatives that enhance customer experience and operational effectiveness • Mentor and support less experienced team members while fostering a collaborative and customer-focused culture