Keter Environmental Services

• Manage a portfolio of strategic customer accounts, serving as the primary point of contact for all relationship management activities • Build long-term partnerships with customers by understanding their business objectives and delivering proactive, value-driven solutions • Drive customer retention by ensuring exceptional service delivery, responsiveness, and consistent account management • Identify opportunities to expand existing customer relationships through additional services, sustainability initiatives, and strategic account planning • Lead regular business reviews with customers to communicate performance metrics, operational updates, and continuous improvement opportunities • Monitor account performance, analyze trends, and develop action plans to improve customer satisfaction and operational outcomes • Manage customer escalations and coordinate cross-functional teams to ensure timely resolution of service-related issues • Collaborate with Operations, Finance, Sales, Legal, and Customer Operations teams to ensure contractual commitments and customer expectations are consistently achieved • Support contract renewals, pricing discussions, and account planning activities to maximize customer value and profitability • Maintain accurate account documentation, forecasts, and customer activity within Salesforce and other business systems • Stay informed of market trends, industry developments, and sustainability initiatives to provide strategic guidance to customers • Contribute to process improvement initiatives that enhance customer experience and operational effectiveness • Mentor and support less experienced team members while fostering a collaborative and customer-focused culture

• Maintains and implements strategic direction to improve the financial performance of assigned properties. • Makes specific recommendations and changes for properties' profit and diversion improvement. • Manages the properties in a portfolio by educating retail merchants, inspecting and managing equipment, overseeing daily operations, controls, and accounting functions. • Develops a working knowledge of all facets of the business including, but not limited to, efficiency, diversion, customer service, finance, A/R, auditing, vendor relations, and industry regulations. • Communicates with multiple departments regarding operational issues. • Completes and maintains reports as directed in a timely manner. • Assists the sales team by conducting site surveys as needed. • Researches potential vendors for properties such as hauling companies and recycling companies, pressure washers, repair and maintenance companies, etc. • Works with the Operational staff to understand PSI gauge readings, budgeted pulls by container and size, efficiency targets, and documentation of customer data. • Analyzes waste, recycling, and compost programs at properties to develop and implement enhancement opportunities. • Develops partnerships with customers through proactive communication. • Gains market knowledge of waste and recycling providers operating within the assigned region that provide the greatest value. • Addresses and documents operational issues ensuring that all issues are satisfactorily resolved. • Conducts regular site visits to ensure operations are meeting the Waste Harmonics Keter standard. • Provides prompt and accurate property and audit reports to the Operations and Accounting Departments. • Assists in the implementation of operational projects as needed and communicating with customers about service issues and resolutions. • Performs on-site training of tenants and property staff on proper waste and recycling procedures. • Ensures all equipment signage is promptly and accurately placed where applicable. • Reviews waste, recycling and compost programs for onsite source separation, service adjustments, and equipment reconfigurations in order to drive optimal value. • Works with the finance department to assist with collection efforts, including on-site meetings with tenant management. • Reviews P&L statements monthly and advise the Finance team of necessary corrections. • Perform other duties as assigned.