• Tuning of heavy duty DLN type I & II for emissions and/or dynamics • Knowledge of digital type GT controls for calibrations, minor maintenance, and troubleshooting • Keeping up to date on administrative responsibilities such as maintaining customer service logs, internal service records and final reports in a timely manner • Maintenance & knowledge of proper use of portable combustion dynamics equipment • Ability to work independently and maintain daily communications with customers • Meeting Health and Human Services, Environmental Health and Safety and/or all other applicable regulatory requirements • Working as a member of the team to provide efficient service delivery to all customers • Performing controls field engineer functions when not on tuning assignments

• Lead and manage technical projects and tasks • Investigate and resolve technical issues • Implementation and deployment of Honeywell Solutions • Educate and write documentation for customers and field technicians • On-site and remote installation • Servicing and repair processes of complex equipment and systems. • Contact resolution analysis/Analytic reporting • Deliver technical presentations to an audience of customers

• Provide Sales Engineering support for new opportunities throughout the Sales life cycle • Provide remote technical support to our partners and customers, occasionally out of hours. This includes installation support, reactive service, and preventative service • Always ensure good customer relations, maintaining a high standard of appearance and customer focused approach to communications • Maintain an open mind to all daily challenges, exploring all options to ensure the highest possible first-time-fix rate and limiting the opportunity for repeat calls to an absolute minimum • Backup and assist the service team and other engineers to ensure most effective delivery of service provision • Follow customer procedures to ensure efficient job closure • Provide regular and professional communication with the call desk and management team • Ensure all job-related documentation and other required administration (e.g. Permits to work, timesheets, expense claims) is completed on-time, including prompt updates to the service ERP management systems • Maintain currency of knowledge with respect to relevant technology, equipment or working practices required to support the business and its customers • Travel to other sites in US. • Employ a continual improvement approach to your own working practice, always exploring opportunities for continued professional development and making suggestions to management where appropriate • Ensure that all relevant Health, Safety and Environmental procedures and practices are followed, ensuring that everyone is made aware of their responsibilities in these areas • As time permits, map our installed base in the field by conducting site walks and taking pictures to support upselling • A high degree of flexibility, the post-holder is expected to undertake any other duties for the Company within the role holder’s capacity in line with their skills and capabilities, this may include covering other regions.

Role Description The Field Service Engineer is responsible for assisting and performing warranty repairs, and the commissioning of SMA utility inverters in the field. The Field Service Engineer is responsible for assisting with commissioning, troubleshooting, repairing, and learning to analyze data, operation and maintenance activity, and utility inverter applications. We currently have 2 openings for this role in Texas. Primary Duties / Responsibilities - Assists with commissioning, troubleshoots, repairs, and analyzes SMA America's utility inverters in the field, via email, telephone, and site visits. - Develops a detailed knowledge of SMA's utility inverter products, associated SMA accessories, and third-party accessories that are sold by SMA for use with the inverters. - Required to maintain accurate inventory count of spare parts provided by SMA. - Regularly works with high voltage DC electricity, three phase power, and the relevant software and firmware of the inverters. - Maintains a high level of customer satisfaction while striving to lower the costs of field service. - Assists and/or performs and maintains maintenance activities in accordance with the SMA product maintenance manual on assigned sites with SMA customer contractual obligations. - Other duties as may be required or assigned. Qualifications - A bachelor's degree in a technical field is strongly preferred, or equivalent experience working in the renewables industry. - At least 3 years of experience in electrical, electronic, and/or network communications. - Prior experience in the renewable energy industry is strongly preferred. Requirements - Ability to work nonstandard business hours occasionally to support service customer contracts. - Knowledge of solar and/or alternative energy markets is preferred. - Knowledge of the National Electric Code is preferred. - Ability to analyze and solve problems effectively. - Has ability to work a nonstandard work schedule as needed or required. - This position requires significant domestic and possible international travel. - Extent of responsibility: Regional. Physical Requirements - While performing the duties of this job, the employee is constantly required to travel, stand, walk, talk, hear, look, smell, and see. - The employee is occasionally required to sit, reach above the shoulder, stoop, bend, squat, and kneel, and must routinely lift up to 50 pounds. - The work environment is constrained to a field service environment, with occasional functions in a corporate office. - While performing the duties of this position, the employee is occasionally exposed to electrical hazards, and exposure to weather of extreme temperatures. - The noise level in the work environment is usually moderate. Benefits - Compensation: $33.00 to $35.50 per hour, dependent on experience and qualifications. - Comprehensive benefits including health, dental, and vision coverage, including $0 premium options. - Work Model: Remote. - 401(k) plan with company match. - Opportunities for professional development and training. - Inclusive, collaborative, and innovative work environment.