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Support Engineer Tier 2
Location
Peru
Posted
3 days ago
Salary
0
Seniority
Mid Level
Job Description
Support Engineer Tier 2
Helpware
Role Description The PCloud Technical Support Engineer (L2) is responsible for ensuring the security and availability of the Privilege Cloud (PAM-as-a-Service) environment. This role focuses on the infrastructure supporting the Vault, management of sessions, and web access portals. - Perform deep-dive troubleshooting on Privilege Cloud components: Web Portal, Password Manager, and Session Manager. - Analyze Cloud and Component logs to resolve complex integration, connectivity, and session recording issues. - Manage and rotate privileged credentials across Windows, Linux, and Database platforms. - Provide technical guidance to Enterprise IT teams on Vaulting best practices and secure access workflows. - Collaborate with Engineering and Global Support to report and test patches for SaaS-based PAM environments. Qualifications - 3+ years of experience in Systems Administration or L2 Technical Support (Enterprise level). - Solid experience with Windows Server (2016/2019/2022) and Windows Clustering / Network Load Balancing (NLB) Administration. - Experience working with Linux or Unix Operating Systems (Command line proficiency). - Proficiency in TCP/IP, DNS, and Firewall configurations to ensure SaaS-to-On-Prem connectivity. - Ability to perform root-cause analysis using Event Viewer, PowerShell, and system logs. - Computer Science education and/or relevant technical certifications (Microsoft, Security+, etc.). - English Level: C1 Company Description
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