The Future is Now; Beyond Boundaries, Beyond Imagination
Senior Delivery Manager
Location
Canada
Posted
19 hours ago
Salary
0
Seniority
Senior
Job Description
Senior Delivery Manager
Gugu Robotics
• As a Senior Delivery Manager, you are the senior delivery authority on a cross-functional engagement: owning execution from kickoff through release, leading distributed onshore-and-offshore teams, and serving as the primary delivery partner to the client. • Lead end-to-end delivery of complex, multi-phase engagements, ensuring alignment across scope, budget, timeline, and quality to meet delivery commitments and achieve successful outcomes. • Facilitate sprint planning, backlog refinement, and delivery execution across one or more cross-functional teams. • Manage phased releases, production readiness, and transitions into operations and maintenance models. • Identify and proactively manage dependencies, risks, scope changes, and escalations before they become blockers. • Define, track, and report delivery KPIs, using data to guide decisions, manage delivery health, and inform trade-offs across scope, timeline, and budget. • Support QA and UAT efforts, ensuring quality is validated and outcomes meet agreed acceptance criteria. • Bring an AI-forward mindset to your daily work, using tools like Claude to enhance delivery planning, reporting, and stakeholder communications. • Serve as the primary delivery contact for clients, building trusted relationships through transparency, consistency, and clear communication while identifying opportunities to expand value within the engagement. • Lead stakeholder working sessions, roadmap alignment discussions, and delivery forums with confidence. • Communicate progress, risks, and trade-offs clearly to executive and non-technical audiences. • Partner with Client Partners to spot expansion opportunities inside the engagement (scope, follow-on work, new use cases) and help shape the case for what’s next. • Translate delivery progress into business impact for client stakeholders (ROI, milestones, decisions) so executives see ongoing value, not just status. • Lead distributed delivery teams across onshore and offshore locations, fostering accountability, collaboration, and delivery excellence. • Coach junior delivery managers with concrete feedback and stretch opportunities, contributing to their development plans. • Foster a culture of transparency, continuous improvement, and high performance across the engagement. • Contribute to improving delivery practices, tools, and frameworks across engagements. • Assess team strengths and gaps on your engagements, and partner with Client Partners to flag staffing needs and high-potential talent for the firm. • Conduct executive interviews for engineers, designers, and other roles joining your engagements, and serve as an essential voice in go/no-go hiring decisions across the firm.
Job Requirements
- 5+ years of experience in software delivery, technical project management, or engineering leadership
- Strong understanding of agile delivery practices across complex, multi-team engagements (e.g., Scrum, SAFe, Kanban)
- Experience managing distributed teams across onshore and offshore locations
- Proven ability to deliver complex, multi-platform digital systems in agile environments
- Strong client-facing communication and relationship management skills
- Experience with delivery tooling (e.g., Jira, Confluence, GitHub, Azure DevOps, CI/CD pipelines)
- Familiarity with cloud-native architectures and AI-enabled platforms
- Demonstrable usage of AI tools to enhance delivery planning, reporting, and documentation (e.g., Claude)
- PMP, Scrum Master, SAFe, or equivalent certification preferred
- Experience in regulated environments (e.g., utilities, government, finance) is a plus
- Instinct for spotting where an engagement can grow, and the credibility with clients to bring those conversations forward with Client Partners.
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