• Develop relationships with a large number of partner practices, driving mutual success through the retention and growth of Cherry transaction volume • Proactively leverage data, insights, and technology to optimize engagement of your partner practice portfolio and maximize desired outcomes • Share enthusiasm, best practices, and enable partner practices with a focus on leveraging payment plan technology to grow their business • Strategically allocate your time on the most productive opportunities of growth and risk mitigation within your portfolio of partner practices • Master the industry and use expertise to influence business process adoption with your customers as a trusted advisor • Accurately forecast your expected portfolio transaction volume on a regular basis • Consistently log and track interactions in our Customer Relationship Management system • Take initiative to continuously improve your approach by seeking feedback, learning, and experimenting with new engagement tactics • Take ownership and accountability of your own success, as well as that of your customers • Strengthen Cherry in your assigned portfolio by asking for referrals at every possible opportunity • Partner with customers over experience feedback to help inform stakeholder teams, like Product, of opportunity areas • Be a team player, give and accept feedback, collaborate with colleagues, and seek to lift every member of your team to greatness • Act like an owner at all times

Role Description Engine’s Omni product gives travel platforms, fintech companies, and technology partners direct access to Engine’s hotel supply through a modern API — enabling them to offer business travel booking natively within their own products. As Senior Partner Success Manager, Omni, you will own the post-go-live success of Engine’s most strategic Omni partners, from the moment a contract is signed through full activation, performance optimization, and long-term GBV growth. This is not independently a technical implementation role — Engine’s Solutions Engineering team owns the integration build. Your job is to make sure every partner that goes live actually performs: that they’re enabled, engaged, and growing. You’ll be the primary relationship owner for a portfolio of T1 and T2 accounts, the first call when something goes wrong, and the person who turns a quiet go-live into a revenue-generating partnership. What You’ll Own - Post-Go-Live Partner Health & GBV Growth - Own post-go-live success for a portfolio of enterprise and midmarket Omni partners from first booking through sustained GBV growth. - Monitor partner health across booking volume, rate quality, conversion, and engagement; flagging risks and acting before they compound. - Drive GBV growth within your portfolio through proactive check-ins, performance reviews, and optimization recommendations. - Lead QBRs for strategic accounts and health check-ins for mid-market accounts, translating data into forward-looking strategy, not just reporting. - Serve as the first line of escalation for post-live partner issues, coordinating with Solutions Engineering and Product to drive resolution. - Ensure no partner goes 60+ days post-go-live without a meaningful check-in — catching adoption gaps before they become churn risks. - Onboarding Coordination & Activation - Get looped in at contract signature (before the SE starts the technical build) so you understand the partner’s goals, team, and definition of success from day one. - Coordinate alongside the SE during the implementation window: own the commercial and relationship track while SE owns the technical track. - Define activation milestones with each partner and hold both sides accountable to them. - Drive partners to first booking within the implementation window; own the handoff from SE to ongoing success management. - Build the partner’s internal champions — product, commercial, and operational contacts — so Engine has multi-threaded relationships before go-live. - Portfolio Management & Expansion - Manage a tiered portfolio of strategic juggernauts to flashy startups, prioritizing your book according to revenue and brand potential. - Identify expansion opportunities within existing partner footprints — new use cases, user segments, or product lines. - Surface groups and channel pipeline opportunities and upsell in partnership with the Business Development team. - Contribute to the $30M Omni GBV goal through active portfolio management and a relentless focus on partner activation and retention. - Feed partner insights back into product and SE — you are the voice of the live partner base. Qualifications - 8+ years in partner success, customer success, or strategic account management — ideally in travel tech, API/platform products, fintech, or SaaS. - Demonstrated track record managing a portfolio of B2B relationships with measurable revenue or GBV outcomes. - Experience working alongside or coordinating with technical teams without owning the technical work yourself. - Strong data orientation: you use metrics to tell stories, diagnose problems, and drive partner conversations. - High bar for communication: written, verbal, and async — you can synthesize a complex partner situation into a clear update for your VP. - Comfortable managing ambiguity and structuring your own work without constant direction. Preferred - Prior experience with API-based product partnerships or platform integrations — you understand what it means for a partner to ‘go live’ technically and commercially. - Familiarity with hotel supply, OTA distribution, or corporate travel. - Experience building or contributing to health scoring models, QBR frameworks, or partner onboarding playbooks. - Exposure to GBV-based commercial models. Compensation & Structure - Compensation is structured as a base + variable model, with variable tied to GBV performance across your portfolio. - This role sits within the Omni function under the VP of Partner Success. - You will work in close coordination with the Solutions Engineering team, who own technical implementation; you own the commercial and relationship track. - You will not have direct reports at hire, but are expected to contribute to playbook and framework development as the Omni partner base scales. - Travel required for partner QBRs, industry events, and periodic on-sites (~15%). Compensation - Base Pay Range: $120,000 — $135,000 USD. - Total OTE Range (Base Salary + Variable): $170,000 — $190,000 USD. The Engine Edge: Perks & Compensation - Competitive base pay tied to role and experience, with opportunities for bonuses, commissions, and equity. - Different roles have different needs in terms of the environments that drive success which is why we have a hybrid-hub model. - Perks and benefits may vary based on employment type, location, and more. Ready to Build the Future of Work Travel? Join us on our mission to transform how work travel works—for businesses, for travelers, and for the industry. Apply now and let’s make travel simpler, smarter, and more enjoyable—together.

• Own end-to-end delivery oversight for complex, high-value MedTech accounts. • Represent the full portfolio of IQVIA™ information assets delivered to the client. • Establish and manage delivery governance, including service levels, KPIs, issue escalation, and change management. • Ensure all contractual deliveries are met with high standards of quality, accuracy, and timeliness. • Serve as the primary owner of customer satisfaction, ensuring delivery excellence and proactive issue management. • Collaborate with Sales, Consulting, Delivery, and Solution Specialists to support customer initiatives and revenue goals.

• Monitor account health post Go-live and create and execute action plans to increase adoption, maximize platform utilization and prevent churn. • Collaborate in the implementation of a scalable customer engagement strategy. • Interactive and engaging relationship management of the live customer base, driving customer satisfaction and product adoption, retention, renewal and expansion. • Analyze, present and discuss data insights with clinicians and administrators, with an ability to understand their operational and clinical goals. • Influence and collaborate with the wide Medtronic sales team to increase confidence with Touch Surgery Ecosystem technology and drive commercial results. • Lead customer business reviews - engage with clinical and administrative stakeholders and ensure polished communication and collaboration with Surgeons, Nurses, Administrators, OR Managers, Residents and Hospital IT. • Develop and maintain a deep understanding of the Touch Surgery Ecosystem and build working relationships with internal product and engineering teams to ensure real-world client feedback is incorporated into product development. • Identify and discuss with hospital stakeholders (clinical and managerial) new use cases for our products in line with customer needs, and new product feature developments. • Develop and maintain a deep understanding of the Touch Surgery Ecosystem and how to integrate it with clinical workflows. • Reinforce product training and introduce new features/upgrades to the clinical teams. • Product operation and troubleshooting, supported by our expert technical teams. • Augment implementation capacity and assist in the Go-Live of our technologies for selected projects, in support of the Implementation team.