• You'll lead complex, 0-to-1 engagements: taking ambiguous goals from mid-market leadership teams and turning them into working data systems and measurable business outcomes. • You'll move between executive stakeholders and engineering teams, own the client relationship end-to-end, and help build the internal playbooks that make Paradox scalable. • You'll be the primary partner to clients — leading discovery, aligning stakeholders, defining scope, and staying accountable through launch and adoption. • You'll take whiteboard conversations with clients and turn them into clear specs for engineers — ETL pipelines, semantic models, metric definitions, evaluation criteria. • You'll stay close through prioritization, testing, and rollout. • As a founding team member, you'll help identify what's working across engagements and turn it into repeatable assets — delivery templates, data models, internal tools. You'll contribute to proposals, shape solution approaches for prospective clients, and help Paradox get better at what it does with every project.

• Monitor device health continuously; when a device goes offline, create a ticket, notify the client with clear next steps, and partner with the hardware team through resolution. • Perform root cause analysis on software and hardware issues, and implement corrective and preventive solutions. • Troubleshoot low-voltage systems, network connections, and configurations to ensure they meet performance standards within RAD's software platform. • Provide on-site and remote support for hardware deployment and system troubleshooting. • Oversee integration and testing of RAD's software with proprietary robotics hardware, and manage software updates with minimal disruption to end-users. • Ensure every client participates in training sessions and device setup calls; record sessions when possible, and distribute guides and reference materials. • Deliver hands-on demonstrations and training tailored to each client's needs. • Regularly spot-check devices, detections, alarm queues, and login activity to confirm healthy detection rates, minimal false positives, and timely alarm acknowledgment. • Conduct quarterly check-ins and recommend refresher training or workflow updates as needed. • Respond to client communication as quickly as possible; even without an immediate resolution, acknowledge requests and clearly communicate next steps. • Deliver clear, concise communication to both technical and non-technical stakeholders. • Provide regular progress updates to internal and external stakeholders, maintaining transparency. • Ensure detections align with client goals and real-world use cases. • Share analytics and reporting consistently, highlighting incidents prevented and security improvements. • Gather client feedback, escalate software requests to the development team, and recommend analytics or workflow enhancements accordingly.

• Sell Dennemeyer services within a given territory and covering both clients and new prospects. • Drive new business growth and strategic account expansion across our intellectual property (IP) services and solutions portfolio. • Identify, develop, and close new business opportunities across IP services, including annuities, renewals, filings, legal support, and IP management solutions. • Build and execute strategic territory and account plans aligned with growth objectives. • Drive net-new logo acquisition while expanding existing accounts through cross-selling and upselling. • Conduct discovery sessions and present tailored solutions combining services and technology. • Clearly articulate value propositions, including cost efficiency, risk mitigation, compliance, and operational improvements. • Build trusted advisor relationships with Heads of IP, General Counsel, legal ops teams, and law firm partners.

• Serve as the primary technical advisor for West Coast enterprise customers, from first conversation through architecture alignment to deployment • Design secure, scalable agentic AI/GenAI solutions that translate business objectives into cloud, data, and AI architectures • Own presales end-to-end — solutioning, sizing, and technical proposal writing • Partner with a 140-person delivery team for execution, staying focused on strategy with no hands-on delivery responsibility