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Novartis

Novartis is a leading global pharmaceutical and healthcare research and solutions company dedicated to improving patient lives by uncovering solutions to curren

AD, Patient & Community Liaison Northeast

Location

Maine + 8 moreAll locations: Maine | New Hampshire | New Jersey | New York | Ohio | Massachusetts | Michigan | Rhode Island | Vermont

Posted

1 day ago

Salary

$152.6K - $283.4K / year

Seniority

Senior

Bachelor Degree5 yrs expEnglishSpanish

Job Description

AD, Patient & Community Liaison Northeast

Novartis

• Deliver accurate and empathetic information about disease progression, symptoms, and unmet needs for patients and caregivers • Empower patients and caregivers with knowledge and tools to navigate their DMD or SMA journey • Educate patients and caregivers about the benefits, proper use, and potential side effects of the brand product(s), ensuring adherence to company-approved materials and guidelines • Provide resources and education on treatment expectations • Develop relationships with local advocacy chapter leads and attend events throughout the country by hosting the Novartis table, meeting with DMD or SMA families, answering questions and delivering presentations • Reactively respond to virtual inquiries from patients and/or caregivers that come through via phone or email • Hold virtual meetings with local patient advocacy leads and/or local communities to provide education; these events may occur on weekends or weekdays after hours • Provide insights/learnings to cross functional teams to help support development of educational materials, presentations, and resources to further patient and caregiver understanding • Identify gaps in patient and caregiver knowledge and provide recommendations for improving educational content • Document interactions and feedback from patients and caregivers to improve the education program and support outcomes tracking • Contribute and participate in required internal and business reviews; may include preparation of meeting materials • Contribute and participate in functional planning for tactical plan, budgeting, etc. • Maintain high scientific and current knowledge about responsible products and therapeutic areas and maintain working knowledge of required platforms and processes (Concur, Salesforce, FUSE, etc.)

Job Requirements

  • Bachelor’s degree in healthcare (i.e. social work, genetic counseling) education, or a related field
  • At least 5 years of experience in patient education, pharmaceutical, or healthcare support roles
  • Ability to travel 70% of time, with weekend travel required
  • Bilingual (Spanish/English)
  • Experience delivering presentations in front of a live audience with exceptional communication/interpersonal skills and ability to connect with diverse populations
  • Ability to present complex information in an empathetic, clear, and engaging manner
  • Experience working within regulatory and compliance guidelines in the healthcare or pharmaceutical industries
  • Proficiency in using virtual tools for education (e.g., video conferencing, webinars) with the ability to think creatively and conceptually
  • Ability to lead, motivate, develop, and influence others
  • Strong teamwork and collaborative skills and mindset
  • Proven ability to work effectively in a matrixed environment
  • Financial/budgetary experience

Benefits

  • Health, life and disability benefits
  • 401(k) with company contribution and match
  • Generous time off package including vacation, personal days, holidays and other leaves

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