• Become the main point of contact and champion of your customer portfolio; driving customers towards success and triaging your time and effort to where it will make the most impact. • Develop a deep understanding of Recast’s products, our customers’ environments, and the endpoint management market at large. • Articulate value realized to technical audiences (SysAdmin) and translate into tangible business outcomes that showcase to decision makers (Director, C-Suite) the ROI far exceeds the cost of the tools. • Maintain a consistent cadence of communication to your customers, deploying various channels, 1 to 1, and 1 to many conversations as appropriate to increase product adoption, customer retention, and revenue growth. • Manage the renewal process and work closely with the Account Managers to identify opportunities for expansion. • Identify trends and opportunities across customers, building and deploying scalable playbooks to address these issues and provide value. • Build up a pool of customer advocates and drive customer references and case studies. • Act responsively, with attention to detail, to customer requests. • Proactively identify and solve for “at risk” customers. • Strive to improve internal and external processes across the customer lifecycle to make experiences seamless and delightful for all customers. • Work cross functionally with Support and Product to prioritize recurring issues for resolution, marshaling resources across Recast as needed to support customer success. • Work with Recast systems for the creation, management, and tracking of customer information.

• As a Customer Success Manager at Chainguard, you will be the post-sales primary point of contact for our Commercial customers. • You will be responsible for taking lead on customer engagements across onboarding, implementation, and adoption. • Work closely with Solutions Architects, Technical Support, Product Management, Engineering and Sales to ensure the successful onboarding and support of your customers. • You are their day-to-day contact, building relationships with customers and driving outcomes, adoption, and delivering time-to-value.

• Develop relationships with a large number of partner practices, driving mutual success through the retention and growth of Cherry transaction volume • Proactively leverage data, insights, and technology to optimize engagement of your partner practice portfolio and maximize desired outcomes • Share enthusiasm, best practices, and enable partner practices with a focus on leveraging payment plan technology to grow their business • Strategically allocate your time on the most productive opportunities of growth and risk mitigation within your portfolio of partner practices • Master the industry and use expertise to influence business process adoption with your customers as a trusted advisor • Accurately forecast your expected portfolio transaction volume on a regular basis • Consistently log and track interactions in our Customer Relationship Management system • Take initiative to continuously improve your approach by seeking feedback, learning, and experimenting with new engagement tactics • Take ownership and accountability of your own success, as well as that of your customers • Strengthen Cherry in your assigned portfolio by asking for referrals at every possible opportunity • Partner with customers over experience feedback to help inform stakeholder teams, like Product, of opportunity areas • Be a team player, give and accept feedback, collaborate with colleagues, and seek to lift every member of your team to greatness • Act like an owner at all times

• Own end-to-end delivery oversight for complex, high-value MedTech accounts. • Represent the full portfolio of IQVIA™ information assets delivered to the client. • Establish and manage delivery governance, including service levels, KPIs, issue escalation, and change management. • Ensure all contractual deliveries are met with high standards of quality, accuracy, and timeliness. • Serve as the primary owner of customer satisfaction, ensuring delivery excellence and proactive issue management. • Collaborate with Sales, Consulting, Delivery, and Solution Specialists to support customer initiatives and revenue goals.