• Act as the voice of the customer to strategically prioritize product backlog epics, features, and stories across core financial streams, including Accounting, Grants & Project Management (PGM), Order-to-Cash (O2C), Procure-to-Pay (P2P), Financial Close, and Budgeting & Planning. • In partnership with the Business Analysts, draft concise epics, features, and stories. • Ensure all required metadata is captured to enable an accurate product roadmap and reporting. • Draft well-defined user stories and work with the engineering team to create acceptance criteria, definitions of done and failures. • Work with the Portfolio Leader, Product Manager, and finance stakeholders to establish feedback loops with the customer to measure and track the value delivered, specifically focusing on ROI, audit readiness, and reporting accuracy. • Contribute to the portfolio-level product roadmap by drafting Idea’s in the lean business case format in the Jira Product Discovery board for roadmap consideration based on customer insights. • Build and maintain strategic relationships with Oracle and third-party vendors for issue resolution and optimization of the ERP platform. • Manage the continuous Oracle Cloud COTS lifecycle, including defining mandatory quarterly upgrade testing and validation stories to ensure non-profit specific configurations and compliance reports remain intact. • Partner with the Portfolio Leader, Product Manager, business stakeholders, and squad to prepare for the quarterly planning events as well as enterprise-level retrospective ceremonies. • Actively participate in delivery squad ceremonies (Sprint Planning, Daily Stand-ups, Sprint Review, Sprint Retrospective), and portfolio-level events (quarterly planning, enterprise-level retrospective and innovation ceremonies, system demos). • Define, validate and support user acceptance testing for configuration changes and new module rollouts (e.g., Accounts Payable, General Ledger, Fixed Assets).

• Perform FTP and Treasury processes, collaborating with multiple teams for seamless operations. • Prepare P&L statements and handle all reporting requirements for the funding center. • Automate reports in coordination with IT to improve operational efficiency and reduce manual errors. • Coordinate banking transition efforts for FTP and ALM processes, ensuring a smooth transition. • Play a key role in new management reporting projects, contributing to the development and implementation of efficient reporting systems. • Maintain FTP system configuration in line with the FTP policy, ensuring compliance and accuracy. • Guide and support overseas finance teams in maintaining and managing FTP systems, providing expertise and guidance. • Support other areas of Treasury & Global Markets finance as needed, offering assistance and expertise. • Ensure accurate and timely financial reporting, maintaining high standards of data integrity. • Stay updated with industry trends and best practices, implementing innovative solutions to enhance financial processes.

Role Description Fairview is seeking a full-time, benefit-eligible Patient Financial Services Representative III to join our team. This position is scheduled Monday through Friday on the day shift and plays a key role in supporting patients through complex billing, insurance, and account resolution activities. Team members in this role work in a collaborative virtual environment while partnering closely with colleagues across the Revenue Cycle to deliver exceptional customer service and financial support. - Intentionally prevents untimely revenue shortfalls by taking action to resolve financial transactions appropriately and effectively to ensure collection of expected payment; escalates issues when appropriate. - Completes daily work assignment timely and accurately in accordance with the identified productivity and quality standards set forth by the organization. - Performs the best practice routine per department guidelines. - Proactively looks for continuous process improvements involving people and technologies through tracking, trending, and providing feedback. - Accelerates business outcomes by identifying ways to fully resolve accounts through single-touch resolution when possible. - Understands revenue cycle and the importance of evaluating and securing all appropriate reimbursements from insurance or patients. - Contacts payers via portal or provider service center to facilitate timely and accurate resolution of accounts. - Responsible for processing external correspondence in a timely and efficient manner. - Ensures internal correspondence is clearly and professionally communicated and processed expeditiously. - Responsible for verification of insurance and/or patient demographics. - Understands expected payment amounts and Epic expected payment calculations to appropriately adjust accounts. - Educates patients and/or guarantors of patient liability when appropriate. - Understands and complies with all relevant laws, regulations, payer and internal policies, procedures, and standards, and applies this understanding through daily work. - Responsible for processing accounts through multiple workflows. - Responsible for working accounts requiring more attention to detail. - Advanced knowledge of team procedures, standards, and policies, and applies this knowledge through daily work. - Makes appropriate contacts with payers and other necessary parties to obtain and/or provide data or information needed to facilitate timely and accurate account resolution to expedite outcomes. - Utilizes strong understanding of multiple systems/applications to ensure collection of expected payment. - Utilizes knowledge of internal and external departmental functions and workflows to expedite and resolve when necessary. - Responsible for in-depth investigation and resolution of complex accounts. - Utilizes public speaking skills through high engagement in discussions and meeting facilitation. - May be assigned complex responsibilities/projects that require senior leadership visibility or approval. - Acts as a key resource to the team by mentoring staff and/or supporting the lead. - Responsible for detailed analysis and processing of correspondence to facilitate improved collection processes. - Maintains, complies, and shares knowledge of all relevant laws, regulations, payer and internal policies, procedures and standards. - Extensive knowledge of other areas within the department to provide support as needed. Qualifications - Experience with billing and denials follow-up of Medicare. - 2 years in a medical billing office setting or relevant experience. - Organizational skills. - Communication skills. - Attention to detail. Requirements - 2 years of Medicare billing and denials follow-up (preferred). - MS Office experience (preferred). - Coordination of benefits experience (preferred). - Epic experience (preferred). - Experience working with medical terminology (preferred). - Experience working with CPT-4 and ICD-10 (preferred). - Extensive knowledge of FV account review experience (preferred). - Extensive knowledge of FV system applications (preferred). - Extensive knowledge of FV RCM workflows (preferred). - Substantial system super user experience (preferred). Benefits - Generous benefit package including medical, dental, vision plans. - Life insurance. - Short-term and long-term disability insurance. - PTO and Sick and Safe Time. - Tuition reimbursement. - Retirement. - Early access to earned wages. - And more!

• Coordinate financial and administrative activities across approximately 15 skilled nursing facilities. • Manage patient billing, insurance administration, payment collections, and family follow-up. • Liaise with families, internal departments, insurance providers, Social Security, Medicaid, and other external agencies. • Manage multiple active cases and projects simultaneously while ensuring deadlines are met. • Research, investigate, and independently resolve complex financial and administrative issues. • Track outstanding matters and proactively drive them through to completion. • Ensure documentation is accurate, complete, and compliant, recognizing that even minor errors can have significant financial or regulatory implications. • Communicate regular progress updates and escalate issues where appropriate. • Assist with operational improvements and support broader finance and administrative initiatives as the department grows.