• Alpha-to-production ownership — take newly built agents from working v1 to production-ready: write evals, harden prompts and tool definitions, and refactor prototype scaffolding into clean, production-quality code. • Observability & stability — instrument tracing, logging, and monitoring across the agent fleet so we catch regressions before our 120+ GTM users do. • Deployment & infrastructure — stand up and maintain the pipelines that get agents into users' hands without surprises, owning environment parity and release hygiene on our GCP stack. • Database administration — own how agents read from and write to our databases, safely and at scale. • Fleet maintenance — monitor agent behavior in production, triage issues, and ship the steady stream of improvements that make an agent indispensable rather than just useful. • Partner closely with the GTM AI team — free up our agent builders to stay in their zero-to-one wheelhouse while you own scale and reliability. • Bring an outside point of view — tell us what we built wrong, and back it up with a plan to fix it.

• Serve as the owner of Pluralsight’s expert point of view which forms the foundation of these offerings. • Design solution products to scope the offering, its audience, problem it addresses, business outcome it enables, structure, and milestones. • Identify frameworks, messaging, courses, hands-on labs, and program management needed to deliver successful customer outcomes. • Maintain and communicate a 12–18 month roadmap related to your solutions, including new levels, variants, and accelerators tied to market shifts in AI. • Systematically test and iterate solution design using experiments and data. • Be responsible for solution‑level benchmarks including pipeline, win rate, adoption, and cohort completion / outcome metrics. • Partner with Sales on opportunity strategy, referenceable customer logos, and driven plays. • Continuously monitor and interpret changes in technical expertise. • Identify, engage, and work with SMEs, translating complex technical knowledge into accessible, high-quality learning experiences. • Represent your solutions area with executive presence and credibility. • Actively engage internal collaborators, enterprise customers, SMEs, and industry audiences to build trust and drive alignment.

• AI is central to 360Learning's strategy: our AI Squad ships agentic features that help users discover, create, and administrate content. • Build a global view of our codebase and architecture (Pydantic AI, FastAPI, Azure OpenAI, ElasticSearch) • Contribute meaningfully to an existing feature, hands-on • Coach our team of AI Engineers (2 today, growing) • Own end-to-end delivery of a new AI feature, from technical design through production launch • Optimize for real-world constraints: reduce per-request cost, improve latency, and scale to handle usage spikes • Set the technical direction for AI features alongside the PM's product vision • Push technical innovation within the squad and across R&D (e.g. hackathons, transversal initiatives) while keeping roughly 80% hands-on and ~20% on coaching and management

• Own the strategic direction of complex Paid Search setups and international client accounts • Develop and evolve cross-channel Paid Search and full-funnel strategies • Lead and prioritize operational initiatives with a clear focus on impact, scalability, and sustainability • Establish and continuously improve a strong testing and learning culture within Paid Search – including clear hypotheses, structured testing, and systematic derivation of insights • Ensure that new ideas, formats, and platform features are continuously evaluated, tested, and refined • Provide strategic consulting at eye level – including close collaboration and sparring with clients and internal stakeholders • Take functional leadership of the entire international SEA / Paid Search team: methodologies, standards, quality, and development • Enable, mentor, and support team members in their day-to-day operational work • Lead pitches, client presentations, and internal knowledge-sharing formats