• Reporting to the Director of Asset Management, the Regional Maintenance Manager will plan, implement and review all aspects of property preventative maintenance operations and services. • Establish and monitor preventive maintenance procedures in conjunction with on-site maintenance personnel to include preparatory measures for any/all required inspections and safety measures. • Travel to assigned communities to prepare properties for NSPIRE. • Lead onsite teams to achieve the highest scores possible. • Lead monthly calls and contribute to stabilization calls for assigned properties within portfolio providing updates for each individual property monthly. • Oversight and management of 24-hour deficiencies, as well as continued follow up on all 30/60-day deficiencies post inspection. • Develop and train onsite teams to increase the level of knowledge and NSPIRE standards to achieve regional/company goals and objectives. • Assistance of monitoring HappyCo along with the Asset Management team to ensure accuracy and proper usage by onsite teams. • Monthly review of all HappyCo scorecards. • Work with Asset Manager and Operations to establish maintenance standards and programs to include scheduling of routine maintenance, preventative maintenance, safety, inventory control, and compliance. • Ensure quality workmanship and timely implementation of maintenance policies and procedures in the most cost effective manner, while keeping within compliance guidelines. • Assist in evaluating current and prospective maintenance related employees. • Ensure all Maintenance Shops/Areas are organized, safe, and in professional order. • Participate in capital forecasting and capital project management (tracking bids, follow up, etc.) • Identify potential short and long-term maintenance issues in their assigned regions. • Report specific needs and deficiencies on individual properties to the Operations team. • Assist in coordinating purchases of major tools to ensure the best quality and price available, especially negotiating costs on parts and supplies used by all properties.

• Het gezicht van de organisatie zijn en het eerste aanspreekpunt voor klanten. • Klanten begeleiden tijdens het volledige verkoopproces. • Telefonische, online en persoonlijke gesprekken voeren met klanten. • Warme leads opvolgen en klantrelaties onderhouden. • Wensen en behoeften van de klant inventariseren en passend advies geven. • Offertes opstellen en opvolgen. • Klanten begeleiden gedurende het verkooptraject. • Presentaties, informatiebijeenkomsten en evenementen verzorgen. • Commerciële kansen signaleren en bijdragen aan de groei van de organisatie.

• Manage a high volume of concurrent health plan integration workflows, ensuring seamless coordination between internal stakeholders and external carrier technical contacts. • Drive the end-to-end implementation process for payer integrations, overcoming communication or technical barriers to see high-priority data configurations through to completion. • Analyze complex backend data structures, implementation protocols, and integration elements—including 837/835 transaction loops, electronic funds transfers (EFT), and provider configuration profiles—to map the most efficient deployment paths. • Identify integration, billing, and system configuration risks early in the implementation cycle and proactively implement mitigation strategies. • Partner closely with cross-functional technical and non-technical teams to align external payer systems with internal revenue cycle infrastructure. • Maintain a deep, updated understanding of funding structures, benefit designs, compliance requirements, and industry-standard integration practices. • Execute proactive revenue cycle measures during the onboarding phase to ensure clean upstream configuration, healthy billing habits, and strong financial outcomes. • Contribute actively to the continuous improvement of onboarding documentation, deployment checklists, and standard operating procedures to scale our operational efficiency.

• Oversee the daily operations of the PCC team through direct management of the PCC Lead, ensuring clear priorities, workload balance, and accountability. • Own regional KPIs for the PCC function (e.g., response times, scheduling turnaround, coordination accuracy, patient satisfaction) and drive corrective action when targets are missed. • Coach, develop, and support the Lead in managing coordinator performance, including 1:1s, feedback, and performance improvement plans. • Monitor staffing needs, capacity, and coverage across the region to ensure consistent service levels. • Serve as an escalation point for complex or sensitive patient issues, ensuring timely and empathetic resolution. • Champion a patient-first culture, ensuring every interaction reflects Form Health's standards of care. • Continuously evaluate PCC workflows to identify bottlenecks, inefficiencies, and opportunities for improvement. • Design, test, and roll out process changes and standard operating procedures in partnership with Clinical, Product and Technology partners. • Document and maintain up-to-date workflow guides, job aids, and training materials for the PCC team. • Use data and reporting tools to track performance trends and inform operational decisions. • Partner with providers to support key clinical-adjacent functions, including patient intake, pre-visit preparation, scheduling, and post-visit follow-up, to set both patients and providers up for successful visits. • Act as a liaison between providers and the PCC team, ensuring provider needs and feedback are understood and addressed. • Identify and resolve recurring friction points between clinical and coordination workflows.