• Het gezicht van de organisatie zijn en het eerste aanspreekpunt voor klanten. • Klanten begeleiden tijdens het volledige verkoopproces. • Telefonische, online en persoonlijke gesprekken voeren met klanten. • Warme leads opvolgen en klantrelaties onderhouden. • Wensen en behoeften van de klant inventariseren en passend advies geven. • Offertes opstellen en opvolgen. • Klanten begeleiden gedurende het verkooptraject. • Presentaties, informatiebijeenkomsten en evenementen verzorgen. • Commerciële kansen signaleren en bijdragen aan de groei van de organisatie.

• Manage a high volume of concurrent health plan integration workflows, ensuring seamless coordination between internal stakeholders and external carrier technical contacts. • Drive the end-to-end implementation process for payer integrations, overcoming communication or technical barriers to see high-priority data configurations through to completion. • Analyze complex backend data structures, implementation protocols, and integration elements—including 837/835 transaction loops, electronic funds transfers (EFT), and provider configuration profiles—to map the most efficient deployment paths. • Identify integration, billing, and system configuration risks early in the implementation cycle and proactively implement mitigation strategies. • Partner closely with cross-functional technical and non-technical teams to align external payer systems with internal revenue cycle infrastructure. • Maintain a deep, updated understanding of funding structures, benefit designs, compliance requirements, and industry-standard integration practices. • Execute proactive revenue cycle measures during the onboarding phase to ensure clean upstream configuration, healthy billing habits, and strong financial outcomes. • Contribute actively to the continuous improvement of onboarding documentation, deployment checklists, and standard operating procedures to scale our operational efficiency.

• Oversee the daily operations of the PCC team through direct management of the PCC Lead, ensuring clear priorities, workload balance, and accountability. • Own regional KPIs for the PCC function (e.g., response times, scheduling turnaround, coordination accuracy, patient satisfaction) and drive corrective action when targets are missed. • Coach, develop, and support the Lead in managing coordinator performance, including 1:1s, feedback, and performance improvement plans. • Monitor staffing needs, capacity, and coverage across the region to ensure consistent service levels. • Serve as an escalation point for complex or sensitive patient issues, ensuring timely and empathetic resolution. • Champion a patient-first culture, ensuring every interaction reflects Form Health's standards of care. • Continuously evaluate PCC workflows to identify bottlenecks, inefficiencies, and opportunities for improvement. • Design, test, and roll out process changes and standard operating procedures in partnership with Clinical, Product and Technology partners. • Document and maintain up-to-date workflow guides, job aids, and training materials for the PCC team. • Use data and reporting tools to track performance trends and inform operational decisions. • Partner with providers to support key clinical-adjacent functions, including patient intake, pre-visit preparation, scheduling, and post-visit follow-up, to set both patients and providers up for successful visits. • Act as a liaison between providers and the PCC team, ensuring provider needs and feedback are understood and addressed. • Identify and resolve recurring friction points between clinical and coordination workflows.

Role Description We're looking for two experienced Contract Product Managers to join a major digital transformation programme focused on improving the customer debt journey within the Energy sector. This is a fully remote contract open to candidates based anywhere in the UK. The programme has two key objectives: - Reduce the volume of uncollected debt across the Energy estate. - Help customers avoid falling into debt by delivering better digital products, services and proactive customer interventions. You'll work across both enhancements to existing digital products and the development of new customer-facing capabilities, partnering closely with engineering, design, data and business stakeholders to deliver measurable customer and commercial outcomes. This is a hands-on Product Manager role, requiring someone who can confidently own product discovery, define customer problems, prioritise delivery and drive execution across multiple stakeholders. Key Responsibilities - Define and deliver product strategy, vision and roadmaps aligned to programme objectives. - Understand customer needs, behaviours and pain points to identify opportunities for product improvement. - Own and prioritise the product backlog, ensuring engineering teams focus on the highest-value initiatives. - Translate business requirements into clear user stories and acceptance criteria. - Work closely with Engineering, Design, Data and Architecture teams to shape practical technical solutions. - Analyse customer, operational and commercial data to make evidence-based product decisions. - Collaborate with stakeholders across Product, Operations, Risk, Compliance and Customer teams. - Lead backlog refinement sessions and participate in Agile ceremonies including sprint planning, reviews and retrospectives. - Measure product performance through KPIs and continuously optimise products based on customer feedback and data insights. - Balance customer value, business priorities and technical constraints to maximise product outcomes. Qualifications - Proven experience as a Product Manager delivering digital products within Agile environments. - Strong experience managing complex product backlogs and defining product roadmaps. - Experience working with large volumes of customer and operational data to inform product decisions. - Excellent stakeholder management skills across technical and business functions. - Experience working closely with Engineering, Design and Data teams throughout the product lifecycle. - Strong customer-centric mindset with experience in product discovery and problem definition. - Commercially aware, with the ability to prioritise competing demands and deliver measurable value. - Comfortable working in fast-paced, cross-functional delivery teams. Requirements - Strong experience in Debt Management, Collections & Recoveries. - Experience within Energy & Utilities, particularly around customer debt, billing or payment journeys. - Alternatively, experience within Financial Services or FinTech, especially collections, lending, repayments or credit products. - Experience delivering customer-facing digital products that improve financial outcomes or reduce operational debt. Ideal Background - Energy & Utilities - Retail Banking - FinTech - Consumer Lending - Credit & Collections - Financial Services The ideal candidate will understand how to build products that improve customer outcomes while balancing commercial objectives, regulatory considerations and operational efficiency. Equal Opportunities AND Digital is an equal opportunity employer. We welcome applications from people of all backgrounds and experiences and are committed to creating an inclusive workplace where everyone can thrive. We will make reasonable adjustments throughout the recruitment process where required.