Role Description The CRM Program Director is the enterprise business owner of the CRM transformation, responsible for leading the execution and ongoing optimization of the CRM program, partnering with functional leaders across Sales, Marketing, Customer Service, Data, and Technology to support business objectives and adoption goals. Qualifications - Bachelor’s degree in IT, Business, Analytics, or a related field; MBA or advanced degree preferred. - 7+ years of experience in sales, commercial strategy, sales operations or Project Management, with at least 3 years working on/leading business transformation projects/programs. - Strong understanding of sales processes, customer engagement, and commercial execution. - Strong experience with SalesForce CRM system and ideally across Sales, Marketing, Service and Data Clouds. - Experience implementing AI as part of a CRM system and commercial transformation. - Excellent communication, facilitation, and interpersonal skills. - Willingness to travel for field visits, training sessions, and industry events. - Must be able to read reports and use a computer. Requirements - Enterprise Business Authority: Understanding of how S&S operates across Sales, Service, Marketing, Pricing (RGM), Technology, and Analytics - with the credibility to influence senior leaders across these areas. - Cross-Functional Integrator: Ability to connect decisions across workstreams (process, data, technology, change) and ensure the program operates as one cohesive transformation - not siloed initiatives. - Strategic Vision Holder: Defines and continuously reinforces the “North Star” for the CRM program (e.g., customer-centric growth, sales productivity), ensuring day-to-day decisions align to long-term outcomes. - Strategic Advisor: Responsible for developing and executing plans that support realization of business benefits, user adoption, and continued enhancement of CRM capabilities. - Governance Leader: Serves as program lead for Steering Committee activities, preparing recommendations, status updates, business cases, and escalation materials for executive review. - Change Champion at the Top: Acts as the visible sponsor of the transformation - driving alignment, reinforcing adoption expectations, removing resistance across the organization and working with external partners, Internal Communications, and Commercial L&D to deliver all CRM related communications, training, and other change management related activities. - Enterprise Prioritization & Trade-off Leadership: Drives decisioning that optimize for overall company value vs. functional optimization (e.g., Sales vs. Service vs. Marketing trade-offs). - Accountable for ongoing business adoption and value realization from CRM investments. - AI, Analytics & Innovation Leadership: Drives ongoing innovation through the adoption of CRM-enabled analytics, automation, and AI capabilities. Benefits - Comprehensive benefits package designed to support your life, health, and future. - Benefits begin 0–90 days after hire and include Vacation, Personal, and Sick time. - Medical, Dental, Vision, Life Insurance, and Disability coverage. - Flexible Spending Accounts. - 401(k) plan. - Discounts on brand‑name apparel. - Fun employee events. - Meaningful opportunities for growth and advancement.

• Provide executive accountability for program performance, strategic alignment, contract and budget governance, stakeholder escalation, and overall delivery health. • Lead an integrated, multi-team delivery model that maintains coverage across platform foundations, cloud operations, security, data supply chain, metadata, governed data asset operations, analytics experience, dashboard governance, public-facing products, AI and advanced platform enablement, external exchange, APIs, partner integrations, user success, documentation, and change management. • Maintain a highly collaborative operating model that gives customer personnel continuous visibility into code, documentation, backlogs, metrics, dashboards, risks, decisions, and operational status in approved systems of record. • Oversee program deliverables and management artifacts, including roadmap and PI Planning packages, monthly status, risk, and performance reporting, quality inputs, staffing and retention information, transition-in and transition-out readiness, and continuity planning. • Provide leadership over applicable coverage areas, including cross-cutting program leadership, architecture coordination, product management, engineering operations, data operations, support operations, domain expertise, and enterprise stakeholder engagement. • Promote reuse, portability, documentation quality, customer ownership of artifacts, and sustainable operations across code, infrastructure, analytics products, runbooks, AI configurations, metadata, service guides, and transition materials. • Serve as the primary interface to client leadership, product owners, and security stakeholders, cloud and platform partners, product teams, and directed policy or operations groups owning stakeholder escalation and maintaining a collaborative, responsive, and trusting relationship. • Collaborate with government partners on the strategic direction of the program, confirming alignment with agency data strategy imperatives and measurable progress toward program goals. • Ensure program management practices make outcomes measurable across service reliability, data quality, delivery flow, engineering health, security and compliance, user success, analytics adoption, cost transparency, AI services, AIOps, and metadata maturity. • Foster a badge-less culture of innovation and continuous improvement, driving cross-functional team success and coordinating across related programs and platform teams.

Vice President, PMO Rapid7 is seeking a VP, PMO to lead the strategic alignment, program orchestration, and delivery velocity of our global product portfolio. This leader will embed high-efficiency agile operating models directly within our engineering squads, transforming our program management office into a technical execution engine. This role focuses on optimizing technical roadmap delivery, managing engineering capacity allocation, and accelerating the time-to-market for our enterprise cybersecurity solutions. About the Team The Program Management Office builds the scalable operational frameworks, portfolio tracking models, and cross-functional delivery infrastructure that guarantee the execution of Rapid7's global strategic initiatives. This team drives measurable business impact by prioritizing high-value investments, optimizing resource dependencies, and ensuring reliable operational outcomes across the entire organization. About the Role Reporting directly to the Chief Product and Technology Officer, the VP, PMO, you will lead the engineering delivery lifecycle, product portfolio governance, and cross-functional execution alignment for our global product organization. Specifically, your focus will be to: - Design the technical program management strategy to accelerate the software release lifecycle across multiple cloud-native product lines. - Be the single source of truth for delivery timelines for the R&D organization - Lead a strategic team of technical program managers, scrum masters, and/or equivalent delivery roles, embedding them as strategic partners across engineering squads to drive execution and alignment. - Synchronize product roadmaps with engineering architecture dependencies to maximize developer throughput and minimize delivery blockages. - Oversee the capacity planning, technical metric analysis, and cross-team development velocity dashboards for the engineering leadership team. - Establish data-driven framework metrics focused on code-to-production speed, development cycle predictability, and product roadmap milestone adherence. - Mitigate product development operational risks by introducing proactive early-warning mechanisms for engineering bottlenecks and architectural blockers. - Lead cross-functional alignment initiatives across product boundaries to establish unified agile cadences, shared engineering release criteria, and seamless delivery pipelines. The skills and qualities you'll bring include - Demonstrated mastery in steering complex technical program portfolios, software delivery operations, or engineering-focused PMO structures within enterprise SaaS ecosystems. - Deep expertise implementing scalable product delivery lifecycles, developer capacity optimization models, and agile engineering analytics infrastructure. - Ability to translate complex product visions into structured, time-bound technical sprints, turning high-level strategies into actionable engineering milestones. - Absolute commitment to establishing clear development ownership parameters, joint team milestones, and transparent software release expectations. - Openness to driving engineering operational change, keeping developers and product partners aligned to forward-looking delivery commitments. - Talent for making rapid, technical trade-off decisions that maintain code-shipping momentum while evaluating diverse product and architectural inputs. - Communication style that distills deep technical program roadmaps and resource constraints into clear, motivating business rationale for cross-functional partners. - Experience cultivating a global engineering and product management network across corporate lines to deliver integrated, scalable platform updates. - High self-awareness to evaluate technical squad health, adjusting leadership and process styles dynamically to resolve architectural or team friction. - Embody our core values to foster a culture of excellence that drives meaningful impact and collective success. We know that the best ideas and solutions come from multi-dimensional teams. That's because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don't be shy - apply today. #LI-CG4 About Rapid7 At Rapid7, our vision is to create a secure digital world for our customers, our industry, and our communities. We do this by harnessing our collective expertise and passion to challenge what's possible and drive extraordinary impact. We're building a dynamic and collaborative workplace where new ideas are welcome. Protecting 11,500+ customers against bad actors and threats means we're continuing to push the envelope just like we' ve been doing for the past 20 years. If you 're ready to solve some of the toughest challenges in cybersecurity, we're ready to help you take command of your career. Join us. Rapid7, Inc. is committed to fair and equitable compensation practices. A candidate's salary is determined by various factors including, but not limited to, relevant work experience, skills, and certifications. We evaluate compensation decisions on a case-by-case basis, and it is not typical for an individual to be hired at the very top of the salary range. The annual salary range for this role, depending on location, is: United States: $263,500.00 - 356,500.00 USD Annual Salary ranges may vary based on geographical location. This range does not include variable/incentive compensation, equity and benefits (where applicable/eligible). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or any other status protected by applicable national, federal, state or local law.

Your role at DynatraceYour role at DynatraceWe're looking for an experienced Senior Project Manager to lead the delivery of Dynatrace professional services across Federal Government and Public Sector customers. In this role, you'll partner with customers, delivery teams, and senior stakeholders to successfully deliver complex technology initiatives within secure and highly regulated environments. You'll be responsible for guiding projects from planning through to completion, ensuring outcomes are delivered on time, within scope, and aligned to customer expectations. You'll act as the primary delivery contact for customers, bringing clarity to project execution, managing risks and dependencies, and fostering strong stakeholder relationships. Working closely with Account Executives, Services Leadership, Program Managers, and Customer Success teams, you'll help customers realise value from their Dynatrace investment while identifying opportunities for continued growth and success. This is an opportunity to work with some of Australia's most significant government organisations while contributing to the delivery of innovative observability and software intelligence solutions. What you'll doProject Delivery & Leadership - Lead the delivery of customer projects throughout the full project lifecycle, from initiation through to successful completion. - Develop and maintain project plans, schedules, milestones, and delivery roadmaps. - Coordinate multidisciplinary teams to ensure successful execution of project outcomes. - Manage project scope, timelines, budgets, risks, issues, and dependencies. - Ensure project deliverables meet agreed quality standards and customer expectations. Stakeholder Engagement - Build trusted relationships with customer stakeholders, project teams, and executive sponsors. - Facilitate project governance forums, status meetings, and steering committee updates. - Communicate project progress, achievements, risks, and mitigation plans to a range of technical and non-technical audiences. - Support executive reporting and engagement activities alongside Program Managers and Services Leadership. Governance & Operational Excellence - Maintain project documentation, reporting, and governance artefacts. - Drive effective risk, issue, change, and escalation management processes. - Promote consistent project delivery practices, methodologies, and tools. - Monitor project performance and proactively address challenges to maintain delivery success. Collaboration & Customer Success - Partner with Dynatrace technical teams, consultants, and customer-facing functions to ensure successful delivery outcomes. - Support continuous improvement initiatives and contribute to delivery best practices. - Share customer feedback and insights to help drive ongoing customer success and growth opportunities. What will help you succeedWhat will help you succeedRequired Experience - Proven experience managing customer-facing technology, software, or digital transformation projects. - Experience delivering projects within enterprise, SaaS, cloud, or IT environments. - Strong project planning, stakeholder management, and delivery leadership skills. - Demonstrated ability to manage multiple priorities in fast-paced and evolving environments. - Excellent communication skills, with the ability to engage confidently across technical teams, business stakeholders, and executives. - Strong analytical, problem-solving, and risk management capabilities. - Experience working within structured project governance frameworks and methodologies, including Agile, Waterfall, or hybrid approaches. - Proficiency with project management tools such as Jira, Microsoft Project, Smartsheet, or similar platforms. - A collaborative and customer-focused approach, with a commitment to delivering quality outcomes. Preferred Experience - Experience delivering projects within Australian Federal Government or other highly regulated environments. - Project Management certification (PMP, PRINCE2 or equivalent). - Agile certification (Scrum, Kanban, SAFe or similar). - ITIL certification. - Knowledge of observability, application performance monitoring, cloud operations, or related technology domains. - Familiarity with Dynatrace or similar enterprise software platforms. Security Requirements - NV1 Security Clearance is highly regarded, candidates who are eligible and willing to obtain an NV1 Security Clearance are encouraged to apply. Why you will love being a DynatracerWhy Dynatrace?At Dynatrace, you'll work alongside talented people who are passionate about innovation, customer success, and continuous learning. We celebrate diverse perspectives and are committed to creating an inclusive workplace where everyone feels valued, supported, and empowered to do their best work. We welcome applications from people of all backgrounds, experiences, and identities. If you're excited about the role but don't meet every requirement, we encourage you to apply. Travel - Occasional travel may be required (up to 25%). Compensation and Rewards