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Unbounce

The only landing page builder to combine 10 years of conversion data with the power of AI ⚡️

Software Engineer, CRM

Solutions EngineerSolutions EngineerFull TimeRemoteMid LevelTeam 201-500Since 2010H1B No SponsorCompany SiteLinkedIn

Location

New York

Posted

1 day ago

Salary

$90K - $100K / year

Seniority

Mid Level

Bachelor Degree2 yrs expExperience acceptedEnglishAWSAzureCloudSOAP

Job Description

Software Engineer, CRM

Unbounce

• Lead scoping/discovery calls with clients to document design requirements • Prepare Statements of Work (SOW) and deliver to clients within SLA guidelines • Project manage all projects from “kickoff call” to UAT (user acceptance testing) and signoff • Lead the implementation efforts for multiple projects in various phases of implementation • Meet directly with client's business users to communicate functionality of the software, and walk through the integration within their end-system • Work with client’s technical team to facilitate the integration, communicate technical objectives and provide custom solutions • Advise client on configuration and implementation options based on industry best practices • Ensure that all implementation methodology deliverables are complete and on-time • Generate timely project status, time, and expense reports as requested by management • Provide customer support in local time zone and contributes to customer self-service tools

Job Requirements

  • Possess a BA/BS in Engineering/IT related discipline and/or 2 years related experience
  • 2+ years in a customer facing role
  • Excellent written and verbal communication skills
  • Detailed, organized, and have a sense of ownership
  • Able to multi-task and perform effectively under pressure
  • Flexible in picking up custom projects outside of comfort zone while working independently
  • Proven ability to read, write, troubleshoot and debug code proficiently
  • Have knowledge of software development fundamentals and data structures
  • Hands-on technical familiarity interacting with APIs (REST and/or SOAP)
  • Familiar with cloud platforms such as AWS Lambda, Azure Functions, or Google Cloud.

Benefits

  • Flexible Time Off Policy - We encourage a minimum of 4 weeks per year!
  • Remote First Team
  • Flexible Hours
  • Work From Anywhere Program
  • Health Insurance
  • Employee Assistance Program (EAP)
  • Quarterly Company Wide Recharge Days
  • End of Year Company Wide Holiday Closure
  • Maternity & Parental Leave Program
  • $2000 Lifestyle Spending Account (LSA)
  • Professional Development Budget
  • Volunteer Day
  • Team Building Budget
  • Employee Referral Bonus Program ($1000)
  • Anniversary Milestone LSA Top Up
  • Birthday Day Off

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