Maritime Mission Customer Success Manager
Location
United States
Posted
1 day ago
Salary
$108K - $182.6K / year
Seniority
Lead
No structured requirement data.
Job Description
Maritime Mission Customer Success Manager
Vantor
Role Description We are seeking a Maritime Mission Customer Success Manager to join our U.S. Government Go-to-Market organization. Reporting to the VP of U.S. Government Sales, this role serves as the lead customer-facing maritime subject matter expert supporting the U.S. Navy, NIWC, and other USG maritime mission customers. The ideal candidate combines operational maritime expertise with strong customer engagement skills and thrives at the intersection of customer success, mission analysis, and technical solutioning. You'll partner directly with operators, analysts, engineers, and program stakeholders to ensure customers successfully adopt Vantor's capabilities while helping shape solutions that solve real-world maritime mission challenges. This is a highly collaborative individual contributor (IC6) role that works closely with Sales, Product, Engineering, and Customer Success to deliver exceptional customer outcomes and identify opportunities for growth across the maritime mission space. This position may be based remotely or from our Herndon, VA, Westminster, CO, or Tampa, FL offices and requires up to 25% travel. Responsibilities - Serve as the primary maritime mission subject matter expert supporting U.S. Government customers throughout the customer lifecycle. - Build trusted relationships with stakeholders across NIWC Pacific, NIWC Atlantic, NAVWAR, U.S. Navy Program Offices, Fleet organizations, Marine Corps, Coast Guard, and other maritime mission partners. - Partner with Account Executives during customer engagements to understand mission requirements, shape technical solutions, and support strategic growth opportunities. - Work alongside customer operators and analysts to understand operational workflows, intelligence requirements, and evolving mission priorities. - Help customers successfully implement, adopt, and operationalize Vantor's geospatial intelligence, maritime analytics, and AI-enabled capabilities. - Conduct customer briefings, product demonstrations, mission planning sessions, workshops, and training events. - Support operational exercises, technical exchanges, and customer working groups while serving as a trusted mission advisor. - Gather customer feedback and operational insights to help influence product roadmap priorities and future capability development. - Collaborate with Product, Engineering, and Delivery teams to resolve customer challenges and continuously improve the customer experience. - Monitor customer adoption, mission outcomes, and operational success while proactively identifying opportunities for expansion within existing accounts. - Support proposal efforts, capture activities, and technical responses by providing maritime operational expertise. - Represent Vantor at industry conferences, Navy and NIWC events, and customer forums. Qualifications - Active TS/SCI security clearance. - Bachelor's degree in Engineering, Computer Science, Geospatial Sciences, National Security Studies, Business, or a related discipline. Equivalent experience will be considered. - 5+ years supporting U.S. Government customers within defense, intelligence, maritime, or national security environments. - Experience supporting customer-facing activities such as Customer Success, Solutions Engineering, Mission Engineering, Technical Account Management, Systems Engineering, or Solution Architecture. - Demonstrated experience supporting maritime missions, Maritime Domain Awareness (MDA), naval operations, ISR, GEOINT, maritime intelligence, or operational planning. - Experience working with U.S. Navy, NIWC, NAVWAR, Marine Corps, Coast Guard, Combatant Commands, or Intelligence Community customers. - Strong understanding of geospatial intelligence, remote sensing, AI/ML-enabled analytics, mission systems, or maritime operational technologies. - Experience delivering technical presentations, demonstrations, workshops, and customer briefings. - Strong communication, relationship management, and collaboration skills. - Ability to travel up to 25%. Preferred Qualifications - Prior military or civilian experience supporting U.S. Navy, Marine Corps, Coast Guard, or Intelligence Community maritime operations. - Experience supporting NIWC Pacific, NIWC Atlantic, NAVWAR, PEO C4I, Fleet Forces Command, or Maritime Operations Centers. - Familiarity with Maritime Domain Awareness platforms, Common Operational Picture (COP), maritime surveillance systems, AIS, ISR workflows, GEOINT exploitation, and command-and-control environments. - Experience supporting enterprise geospatial platforms, cloud-native applications, API integrations, or mission software deployments. - Experience translating operational customer requirements into technical solutions and product enhancements. - Master's degree in a related technical, engineering, business, or national security discipline. Benefits - Competitive total rewards package that goes beyond the standard. - Robust 401(k) with company match. - Mental health resources. - Unique perks like student loan repayment assistance, adoption reimbursement, and pet insurance. - This position is incentive eligible with a target based on contribution, company performance, and/or individual results achieved.
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