Grupo BHEver logo
Grupo BHEver

Transformamos a essência da realidade através do Marketing Direto

Customer Support Analyst

AnalystAnalystFull TimeRemoteSeniorTeam 51-200Since 2020H1B No SponsorCompany SiteLinkedIn

Location

Brazil

Posted

2 days ago

Salary

R$0 - R$4.6K / month

Seniority

Senior

Portuguese

Job Description

Customer Support Analyst

Grupo BHEver

• Handle and support customer service via chat and email • Support the team with moderately complex cases • Process refunds when necessary • Identify recurring issues and report them to leadership • Analyze and develop new responses and scripts • Ensure correct execution of established processes • Propose improvements to workflows and service standards • Identify and escalate complex issues

Job Requirements

  • Strong written and verbal communication skills
  • Proficiency with Microsoft Office and Google Workspace (Sheets, Docs, Slides)
  • Higher education is not required, but degrees in Business Administration, Communication, Marketing, or Technology are a plus
  • Experience in customer service

Benefits

  • Salary advance
  • Medical insurance
  • Health and wellness programs
  • CLT employment contract
  • Remote work (work from home)
  • Dental insurance
  • Bonus
  • Flexible hours
  • Life insurance
  • Employee discount club

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