CrowdStrike logo
CrowdStrike

CrowdStrike has redefined security with the world’s most advanced cloud-native platform that protects and enables the people, processes and technologies that drive modern enterprise. Tested and proven, the world's largest organizations trust CrowdStrike to stop breaches with unparalleled protection against the most sophisticated cyberattacks. The CrowdStrike culture has been built upon our Core Values since the day we began. We are Fanatical About the Customer, Relentlessly Focused on Innovation and believe that our Limitless Passion drives Unlimited Potential for every CrowdStriker. As a purpose-built remote-first company, we believe cultivating a connected culture for every employee, no matter where they are in the world, is a key ingredient in building a high-performing, diverse team. We don’t have a mission statement. We’re on a mission—to stop breaches. Ready to join a mission that matters?

Technical Support Engineer – Cloud

Cloud EngineerCloud EngineerFull TimeRemoteSeniorTeam 5,001-10,000Since 2011H1B SponsorCompany SiteLinkedIn

Location

Brazil

Posted

13 hours ago

Salary

0

Seniority

Senior

Job Description

Technical Support Engineer – Cloud

CrowdStrike

• Take ownership of customer issues, including: initial troubleshooting, identification of root cause, issue resolution or escalation, and identifying and escalating priority issues that need immediate attention. • Must meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience. • Serve as an internal and external point of contact on customer escalations and ensure customer issues are being resolved as expediently as possible. • Collect information and document bugs with Sr. TSE and/or Engineering for product issues that are impacting customers. • Create the process or troubleshooting documentation in the Support knowledge base. • Push creative thinking beyond the boundaries of existing industry standard practices to come up with process improvements and new ways to delight customers.

Job Requirements

  • 3+ years of customer support, technical support, system administration or related customer facing role.
  • Knowledgeable in the Windows environment, including Windows Service and Workstation, troubleshooting and diagnosing low-level operating systems and network issues.
  • Passion for solving customer issues and advocating for their success, in a fast-paced, highly technical environment.
  • Ability to learn new technologies quickly.
  • Excellent relationship management, customer service and communication skills in a variety of forms (written, live chat, conference calls, in-person.)
  • Ability to work independently with little direct supervision and as a part of a team.
  • Outstanding analytical and organizational abilities.
  • Ability to remain calm, composed and articulate when dealing with tough customer situations.
  • Experience with Docker/Kubernetes troubleshooting
  • Experience with Splunk, Terraform/Ansible, Helm, AWS, GCP, Azure
  • Experience with troubleshooting Windows and Unix (Linux and/or Mac)
  • Fluency with REST API
  • Professional fluency with the English language
  • Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.

Benefits

  • Market leader in compensation and equity awards
  • Comprehensive physical and mental wellness programs
  • Competitive vacation and holidays for recharge
  • Paid parental and adoption leaves
  • Professional development opportunities for all employees regardless of level or role
  • Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
  • Vibrant office culture with world class amenities
  • Great Place to Work Certified™ across the globe

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