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Technical Account Manager
Location
Washington
Posted
15 hours ago
Salary
0
Seniority
Mid Level
Job Description
Technical Account Manager
TrueScripts Management Services
• Build and maintain partnerships for data exchange. • Coordinate data exchange specifications, updates Master Data, and resolves daily data exchange issues. • Work strategically with the team (including account management, clinical, and data analytics) to ensure client satisfaction and service delivery. • Act as a contact via telephone and email for clients to address questions or issues on an ongoing basis. • Collaborate with internal teams including account management, clinical, member care, business analyst, data analytics, and business development with existing and new data exchanges. • Coordinate and participate in client meetings such as introductory, kick-off, maintenance, and closing meetings. • Maintain proficiency in CRM and all aspects of proprietary software used for claims adjudication. • Provide reporting to clients, brokers, and TPAs as needed. • Ensure CRM data input is accurate and complete and suggest additional data points to capture using CRM or other reporting databases. • Coordinate aspects of new account meetings including document preparation and reporting. • Prepare client support documents as needed. • Execute the onboarding process involving TPAs, brokers, and 3rd party vendor accounts. • Review data exchange specifications suggested by partners and have a solid understanding of TrueScripts Standard Specifications for comparisons. • Recommend TrueScripts standards where applicable. • Review inbound and outbound client files for accuracy and map those files to standard systems for proper data loading into the claims adjudicator. • Analyze, design, and develop specifications for enhancements and extensions with application interfaces and maps. • Ensure proper configuration and setup of data that support file transfer between internal and external trading partners. • Coordinate trading partner implementations and conduct testing. • Document processes, data flow, file specifications, and mapping using standard formats.
Job Requirements
- Associate degree with 2+ years’ proven experience as Data Analyst, Account Manager, or Project Manager.
- Educational background should have a focus on data analytics, and/or business management.
- Proficiency in all Microsoft Office Products, along with strong attention to detail and good organizational skills.
- Flexibility, team player attitude, and ability to work in an open team environment with all levels of staff and management.
- Familiarity with Data Analytics, SQL, and file format mapping.
- Strong multi-tasking abilities, project management skills for multiple projects, and coordination of resources for data integration initiatives.
- Effective communication, both written and verbal, that is clear and understood at various organizational levels, including senior management.
- Self-motivation, capability to work with minimal supervision, and stress management while maintaining confidentiality.
- Adaptability, willingness to take on various responsibilities, and the ability to ask questions freely even in challenging situations.
- Ability to Coordinate resources on data integration initiatives.
Benefits
- A wide range of health insurance options including medical, dental and vision
- A strong salary and bonus program
- A robust 401k and company match
- Employee Assistance Program
- A wellness program including financial incentives, chiropractic and massage services, and fitness stipends
- Dream Manager Program (yes, it’s a real thing!)
- A cohesive, family-based culture
- Charitable contributions and volunteer time
- Lots of celebrations!
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