• Receive and process incoming payments from customers, clients, or other sources using various methods (e.g., checks, wire transfers, credit card payments) • Deposit/post any cash or live checks received at the Sterling location • Process credit card transactions, including pre-charging, charging, posting, and disputes via multiple methods (e.g., customer self-service portal, dedicated phone line) • Contact customers via telephone and email regarding payment application or credit card issues • Collaborate with Credit and Collections teams and Sales Executives regarding deposits and customer remittance information • Perform bank validation for imports and payments while working within the Expert AR platform, including E-Commerce and online stores • Complete import reconciliations across different ERP systems in collaboration with GL, AR, and online stores • Enter rebates and coupons in the system and ensure the write-off amount is entered into the GL • Manage credit card disputes on transactions for payments

• Execute brand strategy and tactics in field • Manage sales performance and assigned territory • Build strong customer relationships and needs-solving capabilities • Deliver sales performance, brand KPIs, financial targets, marketing objectives • Create pre-call plans using SMART objectives • Handle objections and concerns effectively • Develop and execute call plans to achieve metrics • Build understanding of customer needs, market landscape, and competitive intelligence • Differentiate AbbVie’s value proposition and maintain disease state experts

• Execute brand strategy and tactics in field, sales performance • effectively manage assigned territory and targeted accounts • build strong customer relationships • deliver sales performance, brand KPIs, financial targets, marketing objectives • create pre-call plan objectives and execute post-call evaluation • develop and execute a call plan that achieves set call metrics

• Execute brand strategy and tactics in field, sales performance • Effectively manage assigned territory and targeted accounts • Build strong customer relationships and customer needs solving capability to maximize short and long term sales performance • Deliver sales performance, brand KPIs, financial targets, marketing objectives, etc. in order to meet or exceed on those objectives • Create pre-call plan using SMART objectives and execute post-call evaluation in order to continuously improve sales performance • Effectively handle objections, misunderstandings, concerns and consistently gain logical and reasonable calls to action in order to close on every sales call • Proactively and continuously aspire to serve customer needs, customer expectations and challenges • Develop and execute a call plan that achieves set call metrics and optimizes coverage and frequency to key customers in order to maximize access and sales opportunities • Continuously build understanding on customer needs and expectations, territory market landscape, competitors, market segments/dynamics, accounts, disease, product, clinical and sales expertise and share this market intelligence information with in-field team, brand team and sales manager to achieve alignment, to anticipate environmental changes and challenges and to optimize brand strategy and its execution • Differentiate AbbVie’s value proposition with health providers assigned and identify, develop and maintain disease state experts and speakers/advocates in order to maximize brand performance