• Provide evidence-based individual and group clinical care to patients and families • Use measurement-based care to inform treatment planning • Lead and collaborate with other care team members (e.g., coach and psychiatrist) • Provide feedback on program curricula and training protocols • Provide feedback regarding the various applications of technology in treatment • Maintain awareness of risk management issues • Complete documentation in a timely and thorough manner • Participate in initial and ongoing trainings on the application of evidence-based and tech-enhanced care delivery • Facilitate skills or skills practice groups, as assigned. These CBT-based groups are for parents/caregivers and focus on skills development and implementation based on the InStride Health curriculum, integrating aspects of ACT and PMT.

• Provide evidence-based individual and group clinical care to patients and families • Use measurement-based care to inform treatment planning • Lead and collaborate with other care team members (e.g., coach and psychiatrist) • Provide feedback on program curricula and training protocols • Provide feedback regarding the various applications of technology in treatment • Maintain awareness of risk management issues • Complete documentation in a timely and thorough manner • Participate in initial and ongoing trainings on the application of evidence-based and tech-enhanced care delivery • Facilitate skills or skills practice groups, as assigned. These CBT-based groups are for parents/caregivers and focus on skills development and implementation based on the InStride Health curriculum, integrating aspects of ACT and PMT.

• Provide outpatient services through our telehealth program! • Collaborate with clients to achieve their mental health goals • Conduct treatment planning and comprehensive assessments • Utilize technology at all points of the day, including telehealth software and internal communication tools

Role Description We are seeking a motivated and detail-oriented LVN/LPN to join our Chronic Care Management team. In this role, you will play a critical role in patient care by conducting high-volume outbound patient calls in a call center environment, including comprehensive assessment calls, developing and educating patients on care plans, performing Behavioral Health Integration (BHI) assessments, and assisting patients with medical device troubleshooting. Key Responsibilities - Operate in a high-volume clinical call center environment, managing a combination of inbound and outbound telephonic patient interactions throughout each shift. - Conduct outbound phone calls to check in on patients and address health concerns, maintaining an expected call volume of 70 to 90 calls per day. - Handle inbound phone calls with efficiency and professionalism, triaging and routing appropriately based on clinical urgency in a fast-paced and queue-based environment. - Route non-clinical inbound calls to the appropriate departments across the company, ensuring minimal hold times and a positive caller experience. - Conduct and document monthly Chronic Care Management (CCM) care plan calls, ensuring patients receive timely outreach and comprehensive care coordination in line with program requirements. - Collaborate with providers to coordinate timely and effective patient care via telephonic communication. - Accurately document all patient interactions in our clinical platform in real time, ensuring documentation is completed during each call. - Consistently meet or exceed individual and team performance metrics related to care quality, patient engagement, call handle times, response times, and adherence to protocol standards. - Adapt to fluctuating call volumes and shifting priorities throughout the day while maintaining a high standard of patient care. - Adapt to ongoing clinical process changes and updated workflows as the department evolves to meet operational and patient care needs. - Pivot to different workflows as needed, including CCM adherence calls, patient onboarding calls, and comprehensive chart reviews, particularly toward the end of each month to support departmental goals. - Maintain compliance with company policies and applicable regulations. - Perform other duties as assigned. Qualifications - Active LPN/LVN Compact License required. - Active, unrestricted LVN license issued by the California BVNPT, AND active, unrestricted multistate (Compact) LPN/LVN license issued by your primary state of residence. - Passionate about patient care, possessing the ability to relate with empathy and compassion. A passion for patient teaching is a must. - Strong communication and organizational skills. - Proficient with computers, EMRs, and telehealth tools. Requirements - At least 1 year of nursing experience preferred (RPM, telehealth, or chronic care experience is a plus). - Previous call center, teleservice, or high-volume phone-based work experience preferred. - Minimum fiber internet speed of 50 Mbps download / 10 Mbps upload. - Hardwired internet connection required. - Speed test submission required during the offer process. - Private, HIPAA-compliant workspace. Training Requirements - All new hires must complete a comprehensive training program. - Duration: Four weeks. - Schedule: Monday through Friday, 9:00 AM – 6:00 PM Eastern Time. - Attendance is mandatory to ensure readiness prior to independently supporting patients. Compensation & Benefits - Competitive base pay: $24-$26/hr. - Shift Differentials: - Evening Differential: +$1.50/hour for hours worked after 7:00 PM. - Late-Night Differential: +$2.00/hour for hours worked after 10:00 PM. - Weekend Differential: +$1.50/hour for all hours worked Saturday and Sunday. - Additional Compensation (If Applicable): - Sign-On Bonus: $1,500 paid after 120 days of continuous employment, contingent upon active employment and satisfactory performance at time of payout. - Monthly Bonus Potential: Up to $1,500. - 5% Bilingual Pay Allowance. - Benefits Include: - 11 Paid Company Holidays annually. - Paid Time Off (PTO). - Medical, Dental, Vision, and supplemental insurance options. - 401(k) Plan with 3.5% Company Match. - Company-provided equipment.