• Provide outpatient services through our telehealth program! • Collaborate with clients to achieve their mental health goals • Conduct treatment planning and comprehensive assessments • Utilize technology at all points of the day, including telehealth software and internal communication tools

Role Description We are seeking a motivated and detail-oriented LVN/LPN to join our Chronic Care Management team. In this role, you will play a critical role in patient care by conducting high-volume outbound patient calls in a call center environment, including comprehensive assessment calls, developing and educating patients on care plans, performing Behavioral Health Integration (BHI) assessments, and assisting patients with medical device troubleshooting. Key Responsibilities - Operate in a high-volume clinical call center environment, managing a combination of inbound and outbound telephonic patient interactions throughout each shift. - Conduct outbound phone calls to check in on patients and address health concerns, maintaining an expected call volume of 70 to 90 calls per day. - Handle inbound phone calls with efficiency and professionalism, triaging and routing appropriately based on clinical urgency in a fast-paced and queue-based environment. - Route non-clinical inbound calls to the appropriate departments across the company, ensuring minimal hold times and a positive caller experience. - Conduct and document monthly Chronic Care Management (CCM) care plan calls, ensuring patients receive timely outreach and comprehensive care coordination in line with program requirements. - Collaborate with providers to coordinate timely and effective patient care via telephonic communication. - Accurately document all patient interactions in our clinical platform in real time, ensuring documentation is completed during each call. - Consistently meet or exceed individual and team performance metrics related to care quality, patient engagement, call handle times, response times, and adherence to protocol standards. - Adapt to fluctuating call volumes and shifting priorities throughout the day while maintaining a high standard of patient care. - Adapt to ongoing clinical process changes and updated workflows as the department evolves to meet operational and patient care needs. - Pivot to different workflows as needed, including CCM adherence calls, patient onboarding calls, and comprehensive chart reviews, particularly toward the end of each month to support departmental goals. - Maintain compliance with company policies and applicable regulations. - Perform other duties as assigned. Qualifications - Active LPN/LVN Compact License required. - Active, unrestricted LVN license issued by the California BVNPT, AND active, unrestricted multistate (Compact) LPN/LVN license issued by your primary state of residence. - Passionate about patient care, possessing the ability to relate with empathy and compassion. A passion for patient teaching is a must. - Strong communication and organizational skills. - Proficient with computers, EMRs, and telehealth tools. Requirements - At least 1 year of nursing experience preferred (RPM, telehealth, or chronic care experience is a plus). - Previous call center, teleservice, or high-volume phone-based work experience preferred. - Minimum fiber internet speed of 50 Mbps download / 10 Mbps upload. - Hardwired internet connection required. - Speed test submission required during the offer process. - Private, HIPAA-compliant workspace. Training Requirements - All new hires must complete a comprehensive training program. - Duration: Four weeks. - Schedule: Monday through Friday, 9:00 AM – 6:00 PM Eastern Time. - Attendance is mandatory to ensure readiness prior to independently supporting patients. Compensation & Benefits - Competitive base pay: $24-$26/hr. - Shift Differentials: - Evening Differential: +$1.50/hour for hours worked after 7:00 PM. - Late-Night Differential: +$2.00/hour for hours worked after 10:00 PM. - Weekend Differential: +$1.50/hour for all hours worked Saturday and Sunday. - Additional Compensation (If Applicable): - Sign-On Bonus: $1,500 paid after 120 days of continuous employment, contingent upon active employment and satisfactory performance at time of payout. - Monthly Bonus Potential: Up to $1,500. - 5% Bilingual Pay Allowance. - Benefits Include: - 11 Paid Company Holidays annually. - Paid Time Off (PTO). - Medical, Dental, Vision, and supplemental insurance options. - 401(k) Plan with 3.5% Company Match. - Company-provided equipment.

Role Description At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make lives better. Our mission is to help people lead healthier, more fulfilling lives by improving access to trusted, affordable, and personalized mental healthcare. Everywhere. Every day. As the fastest growing behavioral health practice group in the country, now is the perfect time to join our clinical team! Clinical Competencies: - Proficiency in utilizing evidence-based therapeutic interventions appropriate for the primary care setting, including but not limited to: - Cognitive Behavioral Therapy (CBT) - Problem-Solving Therapy (PST) - Motivational Interviewing (MI) - Ability to conduct comprehensive behavioral health assessments and communicate findings efficiently to other members of the care team. - Skilled in developing and implementing treatment plans in collaboration with the patient and care team. - Provide culturally responsive care, respecting and valuing the diverse backgrounds and experiences of patients. Multidisciplinary Collaboration: - Experience working on multidisciplinary care teams, including PCPs, nurses, psychiatrists, and other healthcare professionals. - Proficiency in communicating behavioral health principles to non-behavioral health professionals to facilitate collaborative treatment planning and care coordination. Communication Skills: - Strong verbal and written communication skills for clear, concise, and effective interactions with patients, team members, and other stakeholders. - Commitment to patient-centered care, focusing on collaborative goal setting and care plan development. Specialized Skills: - Ability to assess and manage common behavioral health concerns in primary care (e.g., depression, anxiety, ADHD). - Assist patients in coping with and managing chronic health conditions (e.g., diabetes). - Flexibility in treatment approach and adaptability to the fast-paced medical clinic environment. - Comfort with utilizing psychological screening measures to assess treatment efficacy and drive symptom improvement. Technology: - Comfort with technology, including navigating electronic health records and registry platforms to track symptom improvement. Qualifications - Licensed therapist (LCSW, LCPC, LMFT) skilled in the delivery of evidence-based interventions. - License to practice in Illinois required. - REMOTE position, with occasional on-site meetings in Springfield, IL. - Ability to see ages 12+. - Experience in a fast-paced, multidisciplinary care setting required; integrated care or primary care settings preferred. - Ability to develop and implement individualized treatment plans addressing behavioral, physical health, and social needs. - Strong interpersonal and communication skills. - Ability to work effectively in a fast-paced, team-based environment. - Proficiency in electronic health record systems and efficiency in documentation. - A passion for expanding access to quality care through innovative treatment approaches. Requirements - Comprehensive clinical training in the Collaborative Care Model and ongoing clinical consultation and mentorship. - 3 weeks Paid time off. - Salary position with production bonus. - 40 hours per week, typically 8am-5PM M-F. - Dynamic work environment with strong work-life balance. - Above average compensation. - Dedicated non-clinical support staff to assist with administrative duties. - Day shift, no call. - Health, Dental, Vision, Life Insurance and HSA plans. - 401K Plan with generous employer contribution. - Telehealth training and support. - $72,000 - $90,000 a year. Benefits - LifeStance provides a compensation range and benefits that it believes it might pay and/or offer for this position. - LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation.

Role Description We are seeking an Aged Care Service Coordinator to oversee and enhance the quality of care provided to our clients. This role involves coordinating services, managing staff, and ensuring compliance with regulations. Join us in making a positive impact in the lives of the elderly. Ideal for individuals passionate about aged care and service excellence. - Coordinate and manage the delivery of aged care services to clients. - Supervise and support care staff to ensure high standards of care. - Develop and implement care plans tailored to individual client needs. - Ensure compliance with relevant legislation and organisational policies. - Conduct regular assessments and reviews of client care. - Liaise with families, healthcare professionals, and community services. - Maintain accurate records and documentation of client care. - Provide training and development opportunities for staff. Qualifications - Relevant qualification in aged care, social work, or a related field. - Proven experience in aged care or a similar role. - Strong understanding of aged care regulations and compliance. - Excellent communication and interpersonal skills. - Ability to work collaboratively within a team. - Strong organisational and time management skills. - Compassionate and empathetic approach to client care.