Solution Specialist
Location
United States
Posted
4 days ago
Salary
$75K - $90K / year
Seniority
Mid Level
No structured requirement data.
Job Description
Solution Specialist
SUNY Oneonta
Role Description The Student Information and Campus Administrative Systems (SICAS) Center hosted at SUNY Oneonta is seeking to hire two Solution Specialists to join our collaborative, SUNY wide shared services team. One position will focus on the "Student" area of Banner and the other on the "Bursar/Finance" area. This is a remote position with functions similar to a Business Analyst position and offers the opportunity to work closely with college and university administrative offices across New York State. In this position, you will provide consulting, training, customer support, and solution development for Ellucian Banner and related applications. You'll partner with campus stakeholders to understand business needs, support system enhancements, and promote best practices that improve efficiency and user experience across SUNY institutions. What You'll Do: - Provide customer service, consulting, training, and campus support related to Banner modules - Collaborate with campus functional offices to understand business needs and translate them into software enhancements, system configurations, or service improvements - Work with the Chief Solutions and Experience Officer to help prioritize work requests and projects - Develop and maintain documentation, training materials, and best practice models - Design and deliver training sessions for SICAS member campuses - Support SUNY campuses in improving operational efficiency, user satisfaction, and adoption of best practices - Travel to member campuses as needed to provide direct support and training Qualifications - Bachelor's degree - Minimum of three (3) years of professional experience working with Ellucian Banner in an end user/functional office Requirements - Experience working in higher education, in one of the following: Registrar's Office, Financial Aid, Admissions, Student Accounts, Finance, Institutional Research, or Academic Advisement. Preference will be given to candidates who possess experience in Banner Student or Bursar/Finance - Experience with Banner systems, preferably SICAS-modified Banner - Familiarity with SICAS-developed student applications - Experience providing customer support through TeamDynamix or another Service Desk environment - Strong working knowledge of Microsoft 365 tools, including Teams, SharePoint, Word, and Outlook - Demonstrated ability to create and deliver training sessions or presentations - Experience developing and maintaining functional or technical documentation - Ability to translate business processes and requirements into functional software specifications - Proven customer service experience in person, by phone, and/or online - Experience working with and supporting diverse populations Benefits - 100% remote position with occasional travel - Serve a broad network of educational institutions - Join a mission-driven team improving higher education technology - Opportunity to grow professionally with a respected SUNY-based program - Excellent benefits - Work in an outcome-based environment that promotes a life-balance approach - Available funding from United University Professionals (UUP) union to further your education Application Instructions To apply online go to: http://oneonta.interviewexchange.com/candapply.jsp?JOBID=202231 . Please upload a cover letter, resume, and contact information for three professional references (required). For other employment and regional opportunities, please visit our website at: https://suny.oneonta.edu/about-oneonta/employment .
Related Guides
Related Categories
Related Job Pages
More Billing Specialist Jobs
Billing/Scheduling Associate II – Dermatology
WashU ITWashington University in St. Louis Information Technology
• Obtains insurance information from patients and counsels alternative ways for financial assistance • Communicates with physicians and clinical staff to assist with scheduling urgent or referred patient scheduling calls/requests • Provides patient scheduling services to include collecting demographics and insurance registration • Reviews schedule for new patients and makes updates when necessary • Calls patients with appointment time reminders; obtains insurance information and referral forms • Processes internal physician referrals for clinical care • Explains billing process to patients, answers incoming inquiries from patients and third-party payers • Works with others to solve moderately complex problems • Explains billing process to other staff; assists with basic account maintenance activities • Assists patients with insurance questions regarding the billing process • Assists staff with sending out reminder cards and other scheduling duties • Works Relatient patient reminder system results and contacts patients or makes scheduling changes • May make daily edits and temporary changes to provider scheduling templates based on physician input
Education Specialist - Weitzman Education
Community Health Center Inc.Community Health Center, Inc. is a leading healthcare system providing care to people across Connecticut, with an emphasis on underserved communities. As an emp
Title: Education Specialist - Weitzman Education - Remote Position - Full Time Location: Remote - Connecticut Remote - Kansas Remote - Maine Remote - Massachusetts Remote - Louisiana Remote - Indiana Remote - Hawaii Remote - Georgia Remote - Florida Remote - Illinois Remote - Idaho Remote - Iowa Remote - Delaware Remote - Arizona Remote - Arkansas Remote - Alabama Remote - Alaska Remote - California Remote - Colorado Remote - Maryland Remote - Kentucky Job Description: Job Description Summary: Job Description: The Weitzman Education Specialist will work closely with the Weitzman Institute Education core and is responsible for the project management of Weitzman Institute education interventions related to the Weitzman Education department. Weitzman Education has three core areas of focus - health professions, continuing education, and system transformation. Education interventions including Weitzman ECHO, learning collaboratives, webinars, technical assistance, consultation, and other innovative interventions. The Weitzman Education Specialist is a key member of various education teams responsible for needs analysis, development, design, implementation and evaluation of educational interventions for health professions' residents and students, primary care providers, care team staff, and clinical, operational, and executive leaders in primary care and other health care organizations. Specific responsibilities include project management for a variety of educational interventions in various stages of planning and implementation; work with faculty to develop and enhance didactics and other educational materials; engagement with participants involved in the various interventions to build and maintain learning communities; tracking and monitoring of operational data including continuing education, survey administration, data collection; data analysis and reports for continual improvement of education interventions; software use for tracking participation of learners, organizations, faculty, and education materials, such as case presentations, video recordings, and other educational materials; and participation in proposal development, grant writing, poster presentations, and publications. Delivery methods for educational interventions include video conferencing, video recordings, site visits, and in-person/virtual consultations. III. REQUIRED QUALIFICATIONS - Minimum of a Bachelor's degree, preferably in a health-related field - 1-3 years of work experience, preferably in a health-related field and/or with project support experience - Proficiency in Microsoft Office and internet-related applications, survey software, and database software - Ability to support implementation of detailed project plans, coordination and communication among contributors and stakeholders, and delivery of projects within the approved time, budget, and objectives. - Strong organizational skills and attention to detail. - Strong communication, time-management and prioritization skills, ability to multi-task, and interpersonal skills. - Ability to work cooperatively with team members, providers, and agencies. - Ability to work independently and meet deadlines. - Ability to recommend actions to enhance the success of Weitzman Education program initiatives. - Experience in leveraging technology and business partners to deliver content. - Outstanding written and oral communication skills. - Demonstrated problem solving skills, including the ability to plan and implement in a fast-paced environment. - Ability to prioritize multiple tasks and organize work effectively. - Current Driver's license and ability to travel in and out of state - IV. SIGNIFICANT JOB RESPONSIBILITIES - Responsible for session arrangements and maintenance for various education interventions. - Providing clerical, organizational, and technical support for participants and faculty. - Supporting the recruitment of participants (students, residents, providers, care team staff, leaders) and organizations and tracking admissions/enrollment/graduation. - Recording and maintaining education intervention data: attendance, didactics, case presentations, didactic schedule via web-based program, evaluation surveys. - Administering surveys and assisting with data collection and analysis to maintain quality of education programs. - Assisting with onboarding of new learners to educational programs including conducting technology tests and providing technical support as needed. - Developing engaging and attractive presentations for a number of venues including conferences. - Supporting coordination and project management on cross-Weitzman initiatives, as requested or needed. - Coordinating or managing the development of new education programs, such as assisting with onboarding new faculty members and participants, creating case forms, and marketing materials. - Organizing and communicating with faculty in all of their responsibilities including didactic curriculum planning, case review, faculty meetings, content development, participant demographics, continual improvement. - Facilitating regularly scheduled faculty meetings. - Supporting senior staff with grant development and reporting, which may include writing parts of the grant applications or reports, brainstorming elements of a work plan, coordinating with partner organizations for letters of support, and proofreading for grammar and format. - Working with the senior staff to manage grant deliverable timelines. - Creating operational reports for external funders and supporting with other deliverables. - Assist with creating content for marketing purposes in collaboration with CHC's Communications team including eBlasts, newsletters, printed collateral, and maintaining/updating assigned Weitzman Education webpages. - May be assigned to attend conferences to exhibit, present - OMMUNICATION SKILLS - Excel - and/or teach about Weitzman Education programs. - Providing support to Weitzman Education leadership on accreditation efforts. - Professional responsiveness and adaptability to rapid change. - Building constructive and effective relationships both internally and externally. - Other duties as assigned. - V. Clent oral and written skills are required. This position is highly involved with staff, providers, clients, colleagues, outside vendors and community. VI. CONFIDENTIALITY OF INFORMATION Confidentiality of business information is a requirement. Confidentiality must be maintained according to CHC policies. This Position is available for remote work. Organization Information: Additional Job Description The Moses/Weitzman Health System is a global leader addressing challenges faced by organizations caring for the poor and diverse populations, and is home to programs focusing on education, research, and process improvement support for safety net providers. The system delivers primary care to more than 150,000 patients in Connecticut, and extends access to specialty care for more than 2.5 million individuals across the U.S. It is a national accrediting body for organizations training advanced practice providers, and offers accredited education and training for Medical Assistants in multiple states. As an incubator for new ideas in areas including social justice, the environment, and social determinants of health, the MWHS is addressing challenges faced by providers caring for underserved communities, creating innovative and impactful initiatives led by nationally and internationally recognized experts. As it forges pathways into the future of primary care, the MWHS honors Lillian Reba Moses (1924-2012), a granddaughter of slaves, and Gerard (Gerry) Weitzman (1938-1999), whose ancestors escaped pogroms in Eastern Europe. Their vision and commitment to justice and equity in healthcare is the foundation upon which the Moses/Weitzman Health System was built. Time Type: Full time
Role Description MGT is seeking a self-motivated, professional, and detail-oriented Contract Specialist to support our Contract Operations function within our Infrastructure Performance Group. The successful candidate is expected to work in a fast-paced environment while managing a large pipeline of contracts throughout their lifecycle, while simultaneously applying legal reasoning, research, and writing skills on a variety of complex tasks. - Manage and track contracts from cradle to grave, including drafting, redlining, and negotiating contracts in accordance with MGT’s contract policies and procedures. - Meet with both internal and external stakeholders, present findings, partner with outside counsel and consultants to determine compliance/risk. - Ensure all contracts abide by local, state, and federal laws. - Oversee contractor and vendor pipelines. - Prepare contract letters and other legal communications/notices. - Assess needs and develop new policies for the Contracts Department. - Improve filing and data control processes in accordance with compliance standards. - Monitor inbound email traffic to identify requests from internal and external customers. Triage inbound emails for required actions, urgency, and potential escalation to senior leadership. - Support the administration of the contract database and filing system, using consistent standards for data entry and document storage, including the input, verification, and maintenance of accurate data. - Assist sales operations with the interpretation of contractual requirements in RFPs and bid responses. Prepare responses to information requests for details to be included with RFP bid responses. - Support ad-hoc requests as identified. Qualifications - A Juris Doctorate is required. - Three (3) or more years of legal experience in a corporate environment. - Experience with SaaS contracting. - Knowledge of accounting/finance principles. - Strong legal research, reading, and writing skills. - Exceptional attention to detail. - Skilled in time management and task prioritization. - Strong computer skills and familiarity with systems such as Salesforce and Conga. Benefits - Flexible paid time off. - 5% 401K matching program. - Equity opportunities. - Incentive and bonus programs. - Up to 16 weeks of paid parental leave. - Flexible spending accounts. - Full-health benefits with base employee coverage fully funded, comprising: - Medical, dental, and vision coverage. - Life insurance. - Short and long-term disability coverage. - Income protection benefits. Company Description MGT is a leading provider of technology and advisory solutions serving state, local and education government agencies (SLED) across the United States. Through client partnerships, MGT’s almost 1,200 employees impact communities for good by managing and securing critical networks, solving complex fiscal problems, elevating education systems, and advancing equity as a performance imperative. Founded in 1975, MGT initiated an ambitious restart in 2016, broadening the solutions portfolio to provide the most specialized solutions, tackling the most mission-critical problems that live at the top of the public agency leadership agenda. MGT drives over 20% compound annual organic growth and utilizes programmatic mergers and acquisitions to grow capabilities, attract top talent, and accelerate growth scale. Since 2020, MGT has successfully completed 13 acquisitions, driving over 60% compound annual inorganic growth. Celebrating its 50th year in 2025, the firm attracts exceptional talent and empowers them to exceed client expectations as they navigate the dynamic demands of the clients we serve.
• Leads needs assessment, software design, implementation and support. • Collaborates with reporting team to support operational partners need to gather requirements. • Independently facilitates design of workflows in conjunction with the appropriate subject matter experts; workflows will focus on designing improved efficiencies, solving complex workflow issues and incorporating quality initiatives. • Mentors other analysts with completing design workflows and analysis. • Leads functional and integrated testing of the software to ensure that the design objectives are met, including the development and validation of testing scripts. • Defines and develops user access security to protect the system while providing users with the access required. • Oversees, reviews, and moves build to production as required. • Comprehends with high degree of clinical or business departments’ processes and partners with them to develop supporting workflows. • Evaluates possible implementation of new technology, consistent with the goal of improving existing systems and technologies and in meeting the needs of the business. • Participates and contributes in operational meetings to provide Information Technology support and expertise. • Performs unit testing of all need build they are assigned and assists other application analyst as needed. • Leads functional and integrated testing of software to ensure that design objectives are met, including development and validation of testing scripts. • Develops, modifies and maintains integrated testing scripts owned by their areas. • Leads projects following the framework of the Enterprise Project Management Office on all phases of a project from scoping and design through implementation and transition to operations. • Collaborates across teams to develop change management strategy and plans for implementations. • Develops plans to address impacts from system changes when implementing new functionality. • Supports and troubleshoots interfaces for inbound/outbound transaction errors; helps monitor interface error queues. • Troubleshoots application issues, with/without vendor assistance to resolution. • Leads escalation of issues with appropriate internal resources, to resolution. • Independently leads application upgrade tasks and troubleshooting efforts and provides guidance to application analysts and leadership. • Maintains security for assigned applications. • Develops policies and procedures in collaboration with clinicians, other system analyst team members, and IT Epic team manager. • Creates and maintains system documentation; ensuring that documentation is updated accurately and timely. • Guides other team members in ensuring good documentation standards and coordinates efforts to maintain appropriate system documentation. • Provides input to components of development of end-user training materials and participates in training efforts.



