• Working in the SAP Business Analyst area, responsible for providing tier 2 support and mentoring in the SD areas of SAP; specific focus provided at Month End and Quarter End periods. • Conduct analysis, design, evaluation, modification, testing and implementation of the SAP enterprise-wide systems in the SD functional area • Responsible for project work on SAP ranging from end-to-end management of small enhancements to contributing to large implementations on SAP • Ensure compliance with Mitel Change Management processes • Understanding of order-to-cash (O2C) flows and logistics. • Implement new and support existing EDI solutions • Implement new and maintain existing business solutions in the SAP SD area based on an analysis of the business Requirements • Build professional relationships with clients, management and team members located in various locations worldwide, to ensure efficient delivery of support, projects and enhancements • Close integration with other SAP modules (FI, CO, MM, and WORKFLOW) and other SAP Business analysts in a small group • Deliver clear and detailed specifications, and keep close communication with ABAP development team • Conduct analysis of system specifications and uses the latest analysis/diagramming tools to represent business/technical processes • Develops conversions and implementation plans using tools such as ECATS and LSMW. Prepares and obtains approval of system and programming documentation • Recommend changes in development, maintenance and system standards • Coordinates system upgrade activity internally or externally, client-focused, working in conjunction with Professional Services and outsourcing functions.

Role Description As a Medical Business Associate (Call Center Rep), you are the first point of contact for patients & their families. - Obtain/verify all required patient and insurance information and enter the information into the registration system accurately. - Schedule patient appointments, which may include return office visits, referrals, diagnostic testing/procedures. - Greet patients professionally over the telephone and respond effectively to patients and their families. Qualifications - High school graduate or GED. - 6 months to 1 year of Customer Service experience required, usually achieved by previously working with the public with minimal supervision. - Proficient in typing, Windows, and experience with multiple computer systems. - Strong internal speed is highly preferred. - Associate Degree preferred for specialist role. - A minimum of two (2) years’ experience as a Medical Practice Business Associate or working in a similar healthcare role. Requirements - Munson Healthcare requires all employees to be vaccinated or have lab confirmed immunity for Measles, Mumps, Rubella, and Varicella. - All employees must receive a flu vaccine during the flu season in the year that they are hired and annually thereafter, or receive an approved medical or religious exemption. - Shift: Day Shift. - Status: Full Time. Benefits - Tuition reimbursement, in-person and online development, and access to our career hub to help you advance. - Full benefits, paid holidays, generous PTO, employee discounts, and free individual retirement counseling. - Free wellness platform for you and your family, plus personalized support for personal or family challenges. - Opportunities to share your ideas and help shape the way we work through improvement huddles, employee surveys, and town hall meetings. Company Description Imagine doing meaningful work in a place where people vacation. That’s life at Munson Healthcare - northern Michigan’s largest healthcare system, with eight award-winning community hospitals serving over half a million residents across 29 counties. If you want a career in healthcare and a lifestyle most people only dream about – with freshwater lakes, scenic trails, charming downtowns, a vibrant arts scene, and endless outdoor adventures - you might just be Munson Material. To us, that means teammates who live by our values of excellence, teamness, positivity, creativity, and a commitment to creating exceptional experiences for our patients and each other. Join a team that delivers outstanding care in one of the most beautiful regions in the country.

• Realizar a implantação do ecossistema Zendesk (seus produtos e apoio consultivo nas integrações de sistemas). • Compreender os processos atuais dos clientes e traduzir suas necessidades em fluxos, regras de negócio e soluções aderentes às melhores práticas de Atendimento e CX. • Aplicar treinamentos práticos sobre as soluções implementadas, promovendo a autonomia dos usuários e clientes. • Prestar suporte técnico-funcional em ambiente pós-implantação, garantindo a evolução contínua da solução. • Levantar e documentar requisitos de negócio que envolvam o time de desenvolvimento/técnico, acompanhando a execução das entregas. • Organizar e gerenciar o board de demandas dos projetos, assegurando visibilidade, controle de prazos e prioridades. • Conduzir reuniões estratégicas e táticas com clientes, promovendo uma comunicação eficaz entre todas as partes envolvidas.

• Analisar indicadores comerciais e de marketing (vendas, leads, funil, conversão, VSO, metas vs. realizado) • Conduzir reuniões estratégicas com clientes para leitura de resultados e recomendações • Propor planos de ação comerciais e de marketing com base em dados • Atuar como consultor(a) estratégico(a) dentro dos contratos • Apoiar decisões de lançamentos, campanhas, estrutura comercial e metas • Trabalhar em conjunto com as áreas comerciais e de marketing dos clientes • Colaborar com o time interno para entregas estratégicas e de alto impacto