Role Description As a Medical Business Associate (Call Center Rep), you are the first point of contact for patients & their families. - Obtain/verify all required patient and insurance information and enter the information into the registration system accurately. - Schedule patient appointments, which may include return office visits, referrals, diagnostic testing/procedures. - Greet patients professionally over the telephone and respond effectively to patients and their families. Qualifications - High school graduate or GED. - 6 months to 1 year of Customer Service experience required, usually achieved by previously working with the public with minimal supervision. - Proficient in typing, Windows, and experience with multiple computer systems. - Strong internal speed is highly preferred. - Associate Degree preferred for specialist role. - A minimum of two (2) years’ experience as a Medical Practice Business Associate or working in a similar healthcare role. Requirements - Munson Healthcare requires all employees to be vaccinated or have lab confirmed immunity for Measles, Mumps, Rubella, and Varicella. - All employees must receive a flu vaccine during the flu season in the year that they are hired and annually thereafter, or receive an approved medical or religious exemption. - Shift: Day Shift. - Status: Full Time. Benefits - Tuition reimbursement, in-person and online development, and access to our career hub to help you advance. - Full benefits, paid holidays, generous PTO, employee discounts, and free individual retirement counseling. - Free wellness platform for you and your family, plus personalized support for personal or family challenges. - Opportunities to share your ideas and help shape the way we work through improvement huddles, employee surveys, and town hall meetings. Company Description Imagine doing meaningful work in a place where people vacation. That’s life at Munson Healthcare - northern Michigan’s largest healthcare system, with eight award-winning community hospitals serving over half a million residents across 29 counties. If you want a career in healthcare and a lifestyle most people only dream about – with freshwater lakes, scenic trails, charming downtowns, a vibrant arts scene, and endless outdoor adventures - you might just be Munson Material. To us, that means teammates who live by our values of excellence, teamness, positivity, creativity, and a commitment to creating exceptional experiences for our patients and each other. Join a team that delivers outstanding care in one of the most beautiful regions in the country.

• Realizar a implantação do ecossistema Zendesk (seus produtos e apoio consultivo nas integrações de sistemas). • Compreender os processos atuais dos clientes e traduzir suas necessidades em fluxos, regras de negócio e soluções aderentes às melhores práticas de Atendimento e CX. • Aplicar treinamentos práticos sobre as soluções implementadas, promovendo a autonomia dos usuários e clientes. • Prestar suporte técnico-funcional em ambiente pós-implantação, garantindo a evolução contínua da solução. • Levantar e documentar requisitos de negócio que envolvam o time de desenvolvimento/técnico, acompanhando a execução das entregas. • Organizar e gerenciar o board de demandas dos projetos, assegurando visibilidade, controle de prazos e prioridades. • Conduzir reuniões estratégicas e táticas com clientes, promovendo uma comunicação eficaz entre todas as partes envolvidas.

• Analisar indicadores comerciais e de marketing (vendas, leads, funil, conversão, VSO, metas vs. realizado) • Conduzir reuniões estratégicas com clientes para leitura de resultados e recomendações • Propor planos de ação comerciais e de marketing com base em dados • Atuar como consultor(a) estratégico(a) dentro dos contratos • Apoiar decisões de lançamentos, campanhas, estrutura comercial e metas • Trabalhar em conjunto com as áreas comerciais e de marketing dos clientes • Colaborar com o time interno para entregas estratégicas e de alto impacto

Role Description We are seeking a Temporary Legal Operations Analyst to join our team. This role will support Fullbloom in managing and optimizing the company's legal operations platforms, and ensuring compliance with legal and business policies. Position Dates: September 1st, 2026 - December 31, 2026 Responsibilities - Operate and manage company legal operations platforms to enhance efficiency and compliance. - Oversee and coordinate the negotiation, approval, and execution of customer contracts, ensuring compliance with legal and business policies. - Assist operators and administrators in submitting customer contract requests, ensuring alignment with company policies and legal requirements. - Review and revise contract management documents to ensure completeness, accuracy, and compliance with legal standards. - Facilitate conference calls or meetings with internal and external parties to negotiate and finalize contract terms. - Research and respond to contract inquiries, interpreting contractual obligations and providing solutions to ensure regulatory and business compliance. - Develop and implement best practices for contract lifecycle management to improve operational efficiency. - Build and maintain effective relationships with internal and external partners to support business objectives. Qualifications - Bachelor’s degree in business, law, or a related field preferred. - Minimum of 1-2 years of relevant experience in legal practice, contract administration, or legal operations. - Proven ability to analyze contracts independently, exercising sound judgment and discretion. - Ability to handle complex, difficult, or escalated issues with minimal supervision. - Excellent organizational aptitude and high attention to detail. - Demonstrates responsiveness and a sense of urgency when dealing with internal and external clients. - Strong analytical and problem-solving skills, with the ability to assess risks and recommend mitigation strategies. - Ability to multi-task and prioritize workload effectively in a fast-paced environment. - Prior experience with contract management, document management, or matter management platforms. - Proficiency in Microsoft Office, with intermediate to advanced knowledge of Word. - Ironclad experience nice to have. - Adobe Acrobat DC experience a plus. Requirements - Starting from USD $28.85/Hr.